Nicely appointed HIE - stayed here for two nights while traveling for a wedding. First night was a rewards night in a king suite and second was in a normal 2 queen room. We could have stayed both nights in the same room - there was some confusion on our reservation as I had requested 2 queens to begin with - but the sleeper sofa mattress was horrid so we went ahead and switched.
Pros -- Great, helpful, friendly staff. Very personable and accommodating. Quiet, the road to get to it is a bit odd but once you figure it out it's easy, rooms were clean, basic HIE breakfast.
Cons - exit can be confusing, while the hotel and rooms seem clean it does have an interesting smell which a little OdoBan could clear up, the sheets in the first room smelled highly of bleach, the breakfast/business/lounge area is all together and in an open spot so it echos and there were not enough seats for breakfast - we went outside which was very nice but if the weather isn't than it's an issue. Minor things although the smell was odd to me and off-putting for a newer hotel. Also please consider changing the sleeper sofa mattresses or offering foam toppers to go with - ours was also stained.
I did find it rude that housekeeping asked us on the day of checkout what time we would be checking out - umm if we're on your list of checkouts and your checkout time is 11:00 then it will be sometime before that unless we're slated for a late checkout! I've NEVER had that happen before, and we've stayed in many hotels of all different "stars" - I get it you have a job to do and only so much time to do it in but REALLY?! That's why you have a checkout and check in time right?.
Overall a nice place - not the best HIE express we've ever stayed in but certainly not the worst. Would stay again.
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