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“Clean, comfortable and accomodating”

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SureStay Hotel by Best Western Ottawa
Ranked #2 of 6 Hotels in Ottawa
Reviewed 3 August 2012

At the end of April 2012, my wife and I spent 3 or 4 nights at the hotel since we were in town for a family member's wedding. We stayed in an executive suite in a newer part of the hotel. It cost us a little more but you get what you pay for. Considering the options in Ottawa we were very happy with our room. It was clean, comfortable and quiet. It was also adjacent to the indoor pool. The breakfast was very nice. What impressed me most of all, what how generous the hotel manager and staff were in allowing some of our family who lived locally to spend some time with us in the hotel during the day and the manager even allowed us to host a small birthday party there for a family member of the wedding party. We are going back soon and will be staying at the same hotel because of the room and their manager's kindness.

Stayed: April 2012, travelled with family
1  Thank Paul201234467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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146 - 152 of 156 reviews

Reviewed 9 July 2012

Earlier reviews refer to 606 East 23rd St., Ottawa KS 66067. We stayed at Best Western Ottawa Inn at 212 East 23rd Street.

Easy access from I-35. Friendly conversational desk clerk. We got a parking spot directly in front of the door to our room.

Our room was small but clean and nicely furnished with chair, ottoman, end tables, chest, desk, desk chair, small refrig, and microwave. Alcove between room and bathroom has hanger rack, sink, counter, coffee maker, and big mirror. The paint, drapes, carpet, and tiles seemed fresh and clean. The bed and pillows were comfortable.

The bathroom with a shower tub and toilet was very small. It was hard for me to avoid the path of the door while closing it. The high shower head had a wide spray and enough hot water.

A continental breakfast was available 6:00 AM to 9:30 AM.

Room Tip: This hotel still has smoking rooms availble. There are discounts for AARP, senior citizen, current g...
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  • Stayed: June 2012, travelled as a couple
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Thank DennisBonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternottawainn, Webmaster at SureStay Hotel by Best Western Ottawa, responded to this reviewResponded 17 December 2013

Dear Valued Guest,

Thank you very much for choosing the Best Western Ottawa Inn.

We feel proud to know that you liked the hotel and the stay.

We are continuously checking and improving the amenities.

We shall offer a still better stay experience next time.

Once for thanks for the review and we are eagerly awaiting your next visit.

Sincerely,
Hotel Manager.

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Reviewed 29 April 2012

The front desk employees at the Best Western in Ottawa, KS are absolutly rude! They argue and threaten about charging $25 for any towels missing. Not only that, their count doesn't match yours! The front desk even threatened to charge $50 per towel missing! SERIOUSLY?! I honestly wouldn't have written this review if this were the only instance in which rudeness were experienced. I would never stay here again, and if a "zero" were availble to give as a rating, this would have been it easily.

Room Tip: go somewhere else.
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  • Stayed: April 2012, travelled with family
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Thank MomOnTheGo937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternottawainn, Webmaster at SureStay Hotel by Best Western Ottawa, responded to this reviewResponded 17 December 2013

Dear Guest:

Thank you for choosing us for your recent stay and the review.

We definitely appreciate every kind of criticism and suggestions about our hotel.
In fact, it’s one of the only ways we can improve.

We apologize for the experience howsoever.

We shall ensure that our staff will take utmost care in guest services and such a case will never occur again. They have been given additional training in this aspect.

Please consider visiting us again and see the difference.

Sincerely,
Hotel Manager.

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Reviewed 10 October 2011

Check in was a breeze, Travis knows his stuff and is very nice. Rooms are clean and comfortable. Breakfast is like continential, nothing special.

  • Stayed: October 2011, travelled as a couple
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Thank jackc1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2010

I stayed for three nights at this hotel while attending a family reunion. The room was clean and had plenty of space, though the bathroom was a bit small. The iron, ironing board, mini-refrigerator, coffeemaker and hair dryer were nice touches.

The beds were very comfortable with plenty of blankets and pillows. There were plenty of towels and washcloths, which one does not find in many motels.

The continental breakfast was great...hard-boiled eggs, bread/English muffins/bagels for toasting, peanut butter/cream cheese/butter/jelly, muffins and Danish, four types of cereal, instant oatmeal, two types of juice, milk, coffee (regular and decaf), tea and waffles (waffle iron and cups of batter).

The staff was very friendly and helpful.

There is a computer with internet access in the lobby for guest use.

Stayed: October 2010, travelled with family
Thank mexcindi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2010

My wife and I unexpectedly needed a room in Ottawa so I made a reservation while on the road. We stayed in the old part of the hotel which meant a small room (we had to move the desk chair to get past the bed to the bathroom) and outside entrances, both of which usually means I will not stay there. It was, however, clean and the bed was reasonably comfortable. Since I made the reservation 2 hours before we checked in I had to pay $72 for the night. That was definitely the top end for the room especially since it is in a relatively small town with 3-4 other hotel properties within walking distance. Bottom line...it was clean, the staff was friendly and my wife and I got a pretty good night's sleep so we could continue on the next day.

  • Stayed: June 2010, travelled as a couple
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Thank ikiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternottawainn, Webmaster at SureStay Hotel by Best Western Ottawa, responded to this reviewResponded 17 December 2013

Valued Guest!

Thanks for being at the Best Western Ottawa Inn and your overall review.

We are glad for the appreciation about the hotel, cleanliness and above all the staff hospitality.

At the same time we are taking effective steps to correct the points that you have mentioned.

We are eagerly waiting to welcome you soon.

Sincerely,
Hotel Manager.

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Reviewed 21 June 2010

We are a military family and stopped in Ottawa last weekend on our way through Kansas. We were disappointed with this hotel for the price. Our military rate was $75...$85 after taxes, and an additional $10 plus tax nonrefundable pet fee for our small dog. The room had hair on the bathroom floor, the carpets were dirty, and the sheets did not stay on the beds. The room we were given was in the older part of the hotel so we had to go outside to get to the pool or the lobby. The hot tub did not work, there were no towels available in the pool for guests. The lobby attendant said they had a full buffet breakfast but it is a small in comparison to other hotels and is only served until 9:30 a.m. It should be called a continental breakfast in my opinion. The desk clerk also issued us our room when we checked in under reservations and then called our room and made us move to another room saying he had mistakenly given us a non-pet room. This hotel is priced much too high for the quality. Go for one of the other hotels nearby that are much nicer and priced lower.

  • Stayed: June 2010, travelled on business
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Thank jryan856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternottawainn, Webmaster at SureStay Hotel by Best Western Ottawa, responded to this reviewResponded 17 December 2013

Dear Guest,

Thank you for choosing the Best Western Ottawa for your recent stay in our area.

We are sorry that it wasn’t the pleasant experience as you expected.

Thank you for giving us a review, it is very much appreciated.

Upon receipt of your review, the cleaning and maintenance staff has been instructed to check the amenities and hygiene level and to ensure that they are in the best condition.

We take our reviews very seriously, and I think you will be greatly pleased.

We hope to see you again.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SureStay Hotel by Best Western Ottawa

Address: 212 E 23rd St, Ottawa, KS 66067-9537 (Formerly Best Western Ottawa Inn)
Phone Number:
Region: United States > Kansas > Ottawa
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Ottawa
Price Range: £58 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SureStay Hotel by Best Western Ottawa 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Special annual events like the Ol’Marais River Run Antique Car Show have visitors heading to our Ottawa hotel year-round.The Ransom Memorial Hospital is just minutes away, and we’re right next to the interstate for easy traveling throughout the region. The BEST WESTERN brand and reputation is why many guests return to our Ottawa hotel. The down and out rooms make it easy to quickly unpack so that there’s more time for rest and relaxation. Our indoor pool and hot tub is a favorite lounging spot for guests who want to unwind from their travels.Close to the historic downtown area, the National Guard Armory is a favorite local attraction. Ottawa University is a short drive away, so travelers in town to visit the university can quickly take care of business. Our proximity to the Interstate makes getting to meetings or simply sightseeing quick and easy.A few of the regular business travelers who stay at our Ottawa hotel are employees of the Wal-Mart Distribution Center, American Eagle Distribution Center, and Wolf Creek Nuclear Power Plant. Whether you’re in Ottawa for business or pleasure, take advantage of our spacious rooms and full, free breakfast. ... more   less 
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Also Known As:
Best Western Ottawa Hotel Ottawa
Ottawa Best Western

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