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“Overland Park Embassy Suites: Outstanding Customer Service”

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Embassy Suites by Hilton Kansas City-Overland Park
Ranked #10 of 37 Hotels in Overland Park
Reviewed 28 May 2013

The Embassy Suites hotel in Overland Park, Kansas is a valuable example of the hotel's brand experience goals. With a soaring central atrium ringed with seven floors of suites, the hotel features amenities business travelers and families will enjoy. Evening Manager's Reception includes drinks and snacks in a comfortable seating area with several flat-screen TVs for catching up on sports, news, and local information. The elevators quickly serve the seven-story structure with speed and allow swift access to the bar and breakfast area. Complete with hot tub, swimming pool, and a well designed fitness studio, the hotel's fitness offerings make it easy to unwind or get in a bit more training every day. Guest suites are well appointed for the room price, offering comfortable bedding and options for pull-out sleeping arrangements. With multiple flat-screen TVs in the suite, it's easy for multiple guests to watch programming to their liking without fighting for the remote. The hotel staff are courteous and willing to assist when questions arise. From the cordial front-desk staff to the helpful breakfast teams, the hotel employees work to make the stay enjoyable and hassle-free.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Matthew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEmbassyOP, Director of Sales at Embassy Suites by Hilton Kansas City-Overland Park, responded to this reviewResponded 30 May 2013

Outstanding Customer,
Thank you for the wonderful words for your stay at our location. We pride ourselves in making every guest a part of the family. We look forward to seeing the next time that you are in town.

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749 - 755 of 870 reviews

Reviewed 26 May 2013

I was traveling to Belton, Mo for military duty and this hotel was the one that was contracted for. Unfortunately the rate that was guaranteed for us ($99) was not honored upon check-in. We ended up being charged $127 which we had to almost argue to get with the night front desk staff. The only other drawback was the bed which was severely lopsided most likely because of the way the bed was positioned in the room. Guests more than likely sleep on that same side when they stay there. Ok, so those were actually minor things compared to the great quality and space of the room. Wow. You could have had 25 people over for a party in that room. The manager's social was great especially the drinks. The finger food was okay. The breakfast in the morning was awesome. Fresh fruit, made to order eggs, the works. I have not seen many Hilton properties do this so thanks Embassy Suites!

Stayed: May 2013, travelled on business
1  Thank kellandrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEmbassyOP, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this reviewResponded 28 May 2013

Gotta love the Happy Hour and free Breakfast guest,
Thank you for your feedback. We will be talking with our engineering department to take a look at the bed you stayed in. We are pleased to hear that you did like the room that you were placed in. We are also happy to hear that you enjoyed the breakfast and the cocktail hour. We hope to see you next time!

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Reviewed 24 May 2013

My mom, sister & I stayed at the Embassy Suites in Overland Park for our annual KC shopping trip. The front desk check in was friendly and fast. Rooms were roomy, clean and comfortable. The complimentary breakfast was very good and had lots of variety. We will stay again.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Vicki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEmbassyOP, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this reviewResponded 28 May 2013

Embassy Suites is great guest,
We are very pleased to hear that you had a nice stay when you came to your annual KC shopping trip. We look forward to seeing you during your next visit with us!

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Reviewed 24 May 2013

My husband and I stayed here for our niece's high school graduation. My husband is in a wheelchair and we had an accessible room. It was large with plenty of room for him to move around. The only problem was with the shower facilities in the bath tub. The hand-held shower head was on a hose that was too short to reach the fold down shower seat. However, at other hotels (not Hilton), the fold down bench may not be attached properly to the wall, so a short shower hose is just a minor inconvenience. We were able to make it work because we bring our own folding shower stool.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Ronald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEmbassyOP, Director of Sales at Embassy Suites by Hilton Kansas City-Overland Park, responded to this reviewResponded 28 May 2013

Overland Park Embassy Suites Wheelchair Guest,
Thank you for your feedback. This is great information for us to share with our Engineering Department. We will check into making adjustments to the shower hose if we can by Hilton standards. We are glad that your overall experence was a nice stay during your niece's high school graduation.

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Reviewed 21 May 2013

overall stay average but needs work, i expected more from Embassy suites, the staff at the front desk did a good job except when something was requested or when i advised that i did no receive my HH snacks all i got was lip service. i expect more when you have to pay the money being asked for the rooms. My stays at Embassy have so pleasent elsware I dont know after this expereance if i would risk it again, cold shower one day may be ok in a disaster but not two days and with know explanation given

  • Stayed: May 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEmbassyOP, Director of Sales at Embassy Suites by Hilton Kansas City-Overland Park, responded to this reviewResponded 28 May 2013

Embassy Sour,
Thank you for your feedback. We do take pride in servicing our guest needs and hate to hear that you did not have a postive experience. Our management team will be addressing your concerns with their staff. Thank you again.

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Reviewed 8 May 2013

I was very pleased with how helpful and accommodating the front desk staff was. A small mistake was made when my party was being checked in that they were quick to correct. The rooms are generous and comfortable, the complimentary breakfast is actually really good, and the free drinks during happy hour for professionals is a nice touch.

  • Stayed: May 2013, travelled on business
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1  Thank purplesuitcaseblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMEmbassyOP, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this reviewResponded 28 May 2013

Comfortable Guest,
Thank you for the kind words about our front desk staff. We take pride in making each guest stay a great experience. We hope to see you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2013

I have learned that if I want a quality stay, that Embassy Suites needs to be my destination. This Embassy Suites was the perfect stay for our weekend. Our room was quiet and we enjoyed the spacious living quarters! I LOVE the complimentary breakfast that beats what is offered every where else. This location was convenient to get to, had plenty of dining options near-by.

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Katrinca1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Kansas City-Overland Park

Address: 10601 Metcalf Ave, At I-435, Overland Park, KS 66212-1817
Phone Number:
Region: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Overland Park
Price Range: £98 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Kansas City-Overland Park 3*
Number of rooms: 199
Official Description (provided by the hotel):
Conveniently located just off the I-435 in the south Kansas business district, the Embassy Suites Kansas City – Overland Park hotel near Sprint World Headquarters and Corporate Woods, offers you all the space you need for work, family and to relax. Complimentary hotel shuttle service, Monday-Thursday, and $5.00 per person/ride, Friday through Sunday, within a 5-mile area for business, exploring local attractions or nearby great shopping .Enjoy spacious king-sized bed, two-room suites and a complimentary cooked-to-order breakfast each morning. Unwind at the complimentary Evening Reception in the relaxing surroundings of our Overland Park hotel. The open-air atrium is the perfect place to sip a coffee and catch up with work or chat with friends.Stay connected in the 24-hour business center using high-speed internet access. Host your next business meeting at the Embassy Suites Kansas City – Overland Park hotel in flexible function spaces and conference rooms. ... more   less 
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Also Known As:
Embassy Suites Kansas City-Overland Park Hotel Overland Park
Embassy Suites Overland Park
Overland Park Embassy Suites
Embassy Suites By Hilton Kansas City-Overland Park

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