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Embassy Suites by Hilton Kansas City-Overland Park
Ranked #9 of 37 Hotels in Overland Park
Olathe, United States
1 review
“Great stay”
Reviewed 15 August 2014

My family stayed for two nights and our room was very comfortable. The evening reception only served chips & salsa but the drink coupons were nice. The pool and hot tub were heated nicely but rather small. The area was very clean.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 9 September 2014
Thank you so much for taking the time to review our hotel! We appreciate your comments! We have recently redone the Complimentary Reception snacks to now include hummus, vegetable tray, snack mix, and some other items! We look forward to your next stay to try them out! Thank you again for taking the time to share your thoughts.
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790 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • Any
English first
Lincoln, United States
1 review
Reviewed 15 August 2014

Everything about the hotel was fine, the staff was friendly, not overly helpful though (they didn't seem to go out of their way to ask to assist us). It was average. The room was really nice... until we put the mattress back into the sofa bed. The underside of the cushions were dotted with stains. After pulling up the sheets, we saw there were more on the mattress itself. As a whole, the hotel was better than most. Just unhappy with the condition of the sofa bed.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 9 September 2014
Thank you for taking the time to extend your feedback about your recent visit. I have reviewed your concerns with the team. I'm sorry we were not able to exceed your expectations but glad to hear you were pleased with your stay overall. We are grateful for your support and would like to thank you, once again, for taking the time to bring this matter to our attention.
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Pflugerville
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 August 2014

Love the rooms of this hotel--kids get the sofa bed and their own tv and the breakfast was wonderful. Tends to be business clients during the week and large families on the weekend. Buffet set-up for breakfast better on weekend and maybe needs to be a bit bigger on summer weekends. Late maid service one day but quickly cleaned when brought to attention-had to remind that we needed 4 towels not 3 as were left everyday-4 people in room. Nikita friendly at check-in. Free cocktails and snacks a treat.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Y S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 15 August 2014
Thank you so much for staying with us at Embassy Suites Overland Park as well as sharing your experience with TripAdvisor! We are thrilled to hear it was a great stay and that the staff was very attentive and responsive, especially Nakita! She was very pleased to hear the comments. Thank you again and we look forward to your return!
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Omaha, Nebraska
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 August 2014

I am a Hilton Hhonors Gold member and I wanted to "upgrade" from my usual nearby Hampton Inn to a "classier" Embassy Suites. That was a mistake! I stayed at the Embassy Suites Kansas City-Overland Park on Friday night, August 8, 2014. The Hotel is getting "tacky" and "cheap" with an obvious lack of attention to detail that shows in numerous small ways, particularly in its physical maintenance. The room air filters were filthy; carpets were worn and dated as was the wooden bathroom counter; the stairwell was filthy and unpainted; and the fitness room exercise machine TVs and headphone jacks were broken. There were no towels in the fitness room either. There was only one overwhelmed bartender at the "mangers reception" with several clueless employees wandering about like zombies. The "reception hors d'oeuvres" were potato chips, nacho chips, and little carrots, all with plastic tongs that the numerous children were not using. Loud strange noises went on well into the wee hours of the morning. This is only a sampling. I could go on, but you get the point. This "hotel" was not up to Embassy Suites standards. It looks like it is being "let go."

Room Tip: Get a room above the second level.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank russ_quim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 15 August 2014
We appreciate your honest feedback and suggestions. We are very sorry to hear that our hotel did not quite meet your expectations for we will keep your comments in mind as we look towards further opportunities. Upon receiving your review we immediately inspected the air filter from your room and had it replaced. We are currently working on some new and exciting foods to bring to the complimentary reception which will be implemented this coming week. Again we want to thank you for your candid feedback and welcome any additional comments or suggestions.
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Kansas City, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

We had a great time staying at this Embassy Suite Hotel. The rooms as clean, everyone working there is pleasant. We also enjoyed the social hour and the great breakfast in the mornings. They also used their courtesy van to take us and pick up us later to supper. Everything thing was First Class. Thanks

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 15 August 2014
Thank you for staying with us at Embassy Suites Overland Park and sharing your review with TripAdvisor. It was a pleasure to note how much you enjoyed your recent stay. I was glad to hear your utilized our shuttle; makes things so much easier! We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sioux City
2 reviews
Reviewed 7 August 2014

Horrible stay. I stayed in room 128 and it was awful. I heard every conversation in room 127 including their phone calls to the front desk about noise at this hotel. This hotel is so poorly built that when room 127 turned out their lights my room dimmed. There are cracks in the cieling/walls where you can hear people in adjoining rooms. The furniture is old and this hotel is showing its age. They do a good job checking you in and it is clean. This is a poor example of a Hilton property and I will not be back. Thank goodness I only stayed there for one night. I am currently listening to my neighbor clear his throat. It is like he is sleeping next to me.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotelreviewer122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 15 August 2014
We appreciate you taking the time to review our hotel. In addition, we sincerely apologize for the inconvenience of such a disappointing stay. I have reviewed your comments with the rest of our team and will make changes as we see neccessary. Thank you for giving our hotel a chance to serve you and hope you will one day give us another opportunity to accommodate any future trip to Overland Park you or your family may take. Take care!
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Omaha, United States
1 review
Reviewed 6 August 2014

We had a family reunion and were pleased with this hotel, but it could use a little updating. The cocktail hour and breakfast were very good. The pool is small. Carpet needs to be replaced. Rate was competitive. Liked that they have a restaurant service now. Would go back. The staff made it a great stay, very helpful, patient, responsive. George did a great job in the restaurant.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah R, Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review, 15 August 2014
Thank you for staying with us and taking the time to share your feedback with us on TripAdvisor. I am very pleased to hear you had such a great experience with our staff, especially George! He is a character. We truly appreciate your feedback regarding the pool area and carpets in the suites and are working towards a fix. Thank you again for your response, we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Kansas City-Overland Park

Property: Embassy Suites by Hilton Kansas City-Overland Park
Address: 10601 Metcalf Ave, At I-435, Overland Park, KS 66212-1817
Phone Number:
Region: United States > Kansas > Overland Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Overland Park
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Embassy Suites by Hilton Kansas City-Overland Park 3*
Number of rooms: 199
Official Description (provided by the hotel):
Conveniently located just off the I-435 in the south Kansas business district, the Embassy Suites Kansas City – Overland Park hotel near Sprint World Headquarters and Corporate Woods, offers you all the space you need for work, family and to relax. Use the free hotel shuttle service within a 5-mile area for your convenience for business, exploring local attractions or great shopping nearby.Enjoy spacious king-sized bed, two-room suites and a complimentary cooked-to-order breakfast each morning. Unwind at the complimentary Evening Reception in the relaxing surroundings of our Overland Park hotel. The open-air atrium is the perfect place to sip a coffee and catch up with work or chat with friends.Stay connected in the 24-hour business center using high-speed internet access. Host your next business meeting at the Embassy Suites Kansas City – Overland Park hotel in flexible function spaces and conference rooms. ... more   less 
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Also Known As:
Embassy Suites Kansas City-Overland Park Hotel Overland Park
Embassy Suites Overland Park
Overland Park Embassy Suites
Embassy Suites By Hilton Kansas City-Overland Park

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