This may be the most poorly run hotel at which I've ever stayed. I booked a room with a hot tub for a weekend with my wife. When we arrived at the hotel, my registration was already completed for me and the keys were waiting for me. However this was not a sign of good things to come. We took the keys to our assigned room and tried to open the door. That's when we found that someone else was already in the room. It is terribly embarrassing to just walk into someone's hotel room and the people in the room could not have been happy either. The hotel eventually found us another room. Of course with no hot tub. I spoke with the manager the next morning and she assured me that the room we originally booked would be cleaned very soon and that they would call us and let us know when we could move. No apologies for the fiasco when we checked in. We went to breakfast and came back but the room wasn't ready. We did some shopping and ate lunch. Came back after 1 and the room still wasn't ready. We sat in the room we had been given until 4 when I went back to front desk and was told that our original room was now clean and that they would have called us but they had been busy. We moved our belongings and turned on the water for our long awaited soak in the hot tub. And we found... NO HOT WATER! We were given multiple explanations and excuses and told that the problem may have been our fault because we didn't let it run long enough. Ultimately there was never any hot water Even after the woman at the desk consulted with the manager, the only solution seemed for her to keep hitting the reset button. When we checked out the next morning the manager seemed surprised that there was no hot water. She reduced the bill to the regular room rate rather than the rate of the hot tub room, but there was no consideration of further discounts or any interest in making things right for such a miserable stay. Like the previous review. If I could give a score lower than 1, I would gladly do so.
- Official Description (provided by the hotel):
- The Sleep Inn & Suites(R) hotel is located off Interstate 135 and across the street from Phillips Lighting. We are close to Rolling Hills Wildlife Adventure zoological park, Jumpin' Joe's Family Fun Center, the Dwight D. Eisenhower Presidential Library & Museum, Kansas State University at Salina, Kansas Wesleyan University and the Salina Municipal Airport is only two miles away. The nearby city of Lindsborg offers Old World charm with a rich Swedish heritage. Lindsborg is home to Bethany College and offers unique restaurants, shops and art galleries. Many events and attractions, including Svensk Hyllningsfest, Broadway RFD outdoor theater, Messiah Festival of the Arts and Thor's Roar Motorcycle Rally, can be enjoyed in Lindsborg. The surrounding area boasts a variety of recreational activities like golfing, hiking and biking. Spend the day at nearby Smoky Hill Vineyard & Winery where you can enjoy a facility tour complete with wine All of our guest rooms are equipped with refrigerators, microwaves, and coffee makers. Pets are not welcome. Laundry facilities are available on-site. Whether your travels bring you to Salina for business or pleasure, make the Sleep Inn & Suites hotel your home away from home. We have a friendly staff waiting to exceed your expectations. Make a reservation with us today and come enjoy everything we have to offer. ... more less
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