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“Would have been 5 stars, but...”

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Holiday Inn Express & Suites Salina
Ranked #1 of 31 Hotels in Salina
Certificate of Excellence
Reviewed 14 July 2014

Let me explain. We were in Salina for a wedding recently, and everything about the weekend was absolutely perfect-including the hotel. We could tell it was new. The front desk staff was very friendly and helpful, it was clean, beautiful, easy to find, nice pool, nice spacious room, we thought everything would be great.

But we had one experience that just totally destroyed the stay and the weekend as a hole. While staying at this hotel, my mom had some precious jewelry stolen out of our room, including an irreplaceable ring that belonged to her mother. Now, I realize that she accidentally left her jewelry out on the table when we left for breakfast instead of putting it in the safe, and I realize that this is not technically the fault of the hotel but of one of their employees... but that's not the point. I CAN'T STAND a liar or a cheat, and that house cleaner blatantly stole from us out of our room. Of course, we have no way to prove that-that's why she did it. The hotel management and Salina Police Department did do everything that they could to help us look for it, they all helped us fill out a police report as well as search every square inch of our room to ensure that we didn't just misplace them somewhere, but to no avail. They were stolen, and now my heartbroken mother will never have her precious ring back.

It's extremely unfortunate that one bad employee of this hotel managed to completely destroy for us what would have otherwise been a perfect weekend of fun and laughter with friends and family. I sincerely hope that that employee has since been let go. Sad.

  • Stayed: October 2013, travelled with family
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1  Thank gmitchell91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 31 July 2014

Dear gmitchell91,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Regards,

Karen C
Case Manager
IHGCare

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283 - 289 of 395 reviews

Reviewed 6 July 2014

We arrived late at night and Liz was super friendly checking us in. The breakfast was fantastic and the morning staff super sweet! Great, new and clean place to stay. Stay on the 4th floor in this modern hotel for a quiet night.

Room Tip: Stayed on the 4th floor and it was super quiet.
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  • Stayed: July 2014, travelled with family
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1  Thank Margisue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieIsaacsonGM, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 7 August 2014

Dear Margisue,
Thank you for your comment.

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Reviewed 4 July 2014

Great evening reception...check
Great breakfast...check
Great nights sleep...check
Friendly staff...check
Starbucks half block down the road...check
Smile face in the morning...check
Easy on-off I-70...check

God is good. Life is good.

Stayed: July 2014, travelled on business
Thank 136feet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieIsaacsonGM, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 7 August 2014

Dear 136feet,
Thank you for taking the time to post a comment about your stay. We are glad to hear that you loved everything about your stay. We hope to see you in your future stays, once again thank you for your stay.

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Reviewed 1 July 2014

Very nice, clean and updated with spacious suite rooms for our family of 5. Other hotels in the area look run-down. The complimentary breakfast offers a wide variety of hot and cold foods that satisfied everyone in our family. Our kids especially enjoyed making their own pancakes. Will definitely be the place we stay from now on while traveling to and from CO.

  • Stayed: June 2014, travelled with family
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Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieIsaacsonGM, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 7 August 2014

Dear Stephanie G,
Thank you for your comment, we are glad to hear you enjoyed your stay. We hope to see you in the near future. Once again thank you for your stay.

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Reviewed 23 June 2014

We were traveling late at night on our way home to Kentucky and called and was lucky enough to get a room. The staff were very helpful and nice in finding a room for us. The room was very clean and nice. The breakfast the next morning was very good and they had a good selection of items, with the cinnamon rolls being my favorite. I would definately stay here again.

  • Stayed: May 2014, travelled with family
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1  Thank ollie h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieIsaacsonGM, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 7 August 2014

Dear Ollie h,
Thank you for taking the time to post a comment, we hope to see you in the near future. Once again thank you for your stay.

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Reviewed 17 June 2014

Stopped here en route to Colorado. It was clean and convenient. The kids liked watching the pancakes get made and my child with allergies (no wheat, egg or dairy) was happy there was oatmeal at breakfast. I was NOT happy with corporate. They didn't make it clear that their best price guarantee had restrictions (can't notify them within 24hrs). When I mentioned it to the front desk that I'd found it cheaper they told me they can't do anything with reservations and even remarked that getting reservations thru Holiday Inn usually doesn't actually result in the best price. Ha. Anyway, the price was a tad high for what it was but we felt safe and comfortable which is key.

  • Stayed: June 2014, travelled with family
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Thank BoyntonMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieIsaacsonGM, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 18 June 2014

Dear BoyntonMama,
Thank you for taking the time to post a comment about your stay, we are glad to hear that you enjoyed your stay with us. Once again thank you for your stay.

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Reviewed 13 June 2014 via mobile

Stayed here overnight for business. The hotel is new, clean, and has an upbeat vibe. Breakfast was comparable to all the other hotel chains' free breakfast now. It's right by the highway so truck noise is around but not an issue while staying here I thought. I would definitely stay again.

Stayed: May 2014, travelled on business
Thank Midwester913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieIsaacsonGM, Guest Relations Manager at Holiday Inn Express & Suites Salina, responded to this reviewResponded 18 June 2014

Dear Midwester913,
Thank you for your comment, we are glad to hear you enjoyed your stay. We hope to see you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Salina

Address: 755 W Diamond Dr, Salina, KS 67401-9544
Phone Number:
Region: United States > Kansas > Salina
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 31 Hotels in Salina
Price Range: £84 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Salina 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Salina is the newest & most modern hotel in Saline County. Conveniently located off I-70, the hotel is minutes from the heart of Salina, Kansas and a short drive to Salina Municipal Airport (SLN).As our guest at the Holiday Inn Express & Suites Salina, start each day with a complimentary hot breakfast then enjoy our spacious rooms with microwave, refrigerator, flat panel TV & free wired & wireless high-speed Internet. We also host a Complimentary Evening Reception from 5pm to 7pm Monday through Thursday, where our guest can relax and enjoy complimentary beer, wine, and appetizer's. The hotel is equipped with a heated indoor pool, hot tub, fitness center, business center, and guest laundry. Our meeting room can accommodate up to 60 people. ... more   less 
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