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“Ok hotel for price”
Review of Northrock Suites

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Northrock Suites
Ranked #62 of 88 Hotels in Wichita
Reviewed 2 August 2014

Stayed two nights at Northrock with my sons basketball team. These were my observations: Rooms look a little tired and worn and old decor. Bed was so close to bathroom door you had to walk sideways. Room was clean and I didn't notice any odd odors. Our fan in bathroom was really loud and you couldn't turn it off. Breakfast at this hotel was really, really good. Full breakfast with eggs, bacon, biscuits, gravy hashbrowns. Only has one elevator that is really slow. Had fridge in room and a one cup coffee maker but staff didn't replace coffee for second morning. I'm giving it an average rating because it wasn't that bad there are just nicer ones around.

  • Stayed: July 2014, travelled with friends
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Thank Ginger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesMcGreg, General Manager at Northrock Suites, responded to this reviewResponded 10 September 2014

I appreciate your review. We are now in the process of updating most of our guest rooms with new furnishings etc. We already have new beds and TV's in all rooms, which was deemed most important. There are some rooms with close spacing between the bed and bathroom door. This is because we changed these rooms from full size beds to queen size. This was from feedback from guests that they really prefer queen size beds over full. We can fix/replace bathroom exhausts when they are noisy or don't work correctly. Our housekeeping staff should notify maintenance of these issues, but be sure to tell the front desk so we can for sure get it on the maintenance list. Our breakfast almost always get rave reviews! Beings you were here on a basketball weekend, I know we were 100% booked and one elevator during peak times can take a little bit when waiting for 3 other floors to use also. I'm sorry for this inconvenience. The housekeeping staff should have replaced the coffee in the room. We will make sure they do better with this in the future. We do have the coffee packets at the front desk if this is ever an issue with anyone. We really are working hard to get your business and to keep it in the future. We hope to see you again. Thank You

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Reviewed 6 June 2014 via mobile

Let's start with breakfast. The first day we had deliciously seasoned hashbrowns, perfectly scrambled eggs (not runny goo like the last place), sausage, biscuits and gravy, and homemade french toast (not the boxed kind most hotels serve). The second day there was crispy bacon instead of sausage, and pancakes instead of French toast. This was the tastiest hotel breakfast of our entire trip. It included the other typical breakfast stuff too: cereal, yogurt, etc. Two of the four cereal options were wheat free, which our fam appreciated.

The lobby had an open, luxurious atmosphere. There was a pretty waterfall near the entrance outside.

The pool was indoor outdoor style with a hot tub that my Kids took advantage of.

The staff was incredible and kind.

The room was clean. We had a big wall mounted flat screen with all the cable channels. The bed was comfy.

And lastly, I was very happy with the price. We would definitely stay here again.

  • Stayed: June 2014
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Thank Carrie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wmcgreg, General Manager at Northrock Suites, responded to this reviewResponded 11 June 2014

Thank You for your kind words! I believe we have the best free breakfast buffet in Wichita, as you said, with real eggs, thick bacon, real French toast etc...., not imitation like many of the chains have. Especially for the price, as you again mentioned. We also have recently updated our indoor pool and spa area, as well as new climate control to make the area more enjoyable for guests. We have updated many of the beds in our rooms which our guests love. If you enjoy fitness, please visit our newly updated fitness center, with brand new state of the art equipment. Last, both our front desk as well as the housekeeping staff I believe are some of the best in Wichita, and always wanting to make the guest stay as pleasant as possible... thanks again...and we look forward to seeing you again

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Reviewed 2 June 2014

We booked this hotel only because it was the only place I could find that had any available rooms. When we got to our room none of the lights would turn on and we realized there were no light bulbs in any of them. It was hot in the room so we turned on the air conditioners in both rooms. The AC in the bedroom was extremely loud and was not blowing cold air. We decided we would wait and see if it cooled down over time while we left for a few hours. When we got back the bedroom was still very hot. I called down to the from desk and asked for another room and they got us that right away. Once we moved to our other room there were still lights that did not work because of no light bulbs. The AC in the bedroom worked alright but it would not get to the temp we wanted. The AC in the living room did not work at all. We decided to just deal with it because it was late and we were tired. I remember staying at this hotel when I was younger and it was very nice. I don't know why it has turned into a not so nice place. The staff was very friendly and helpful with moving our rooms though.

  • Stayed: May 2014, travelled as a couple
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Thank aengel27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wmcgreg, General Manager at Northrock Suites, responded to this reviewResponded 11 June 2014

I'm sorry to hear about your issues with your last stay. Please know that we take negative issues very seriously and are looking to correct them. We are investigating why light bulbs were missing in the rooms, as this should have been reported by the housekeeping staff? At the start of the hot weather season, we will occasionally get reports of guest room AC units not operating correctly. Our maintenance staff works quickly to clean or replace these units to assure guest satisfaction. Please know that we work very hard to make every guest stay as pleasant as possible. Recent upgrades include the indoor pool area, HVAC throughout the common areas, new fitness equipment, new beds, as well as a new roof and exterior walls reworked and repainted. I hope when you're in Wichita again, you give us another chance. For the price I believe are one of the best hotel deals in Wichita. thank you

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Reviewed 26 May 2014

We decided to call Northrock, one of our favorites in Wichita, to see if they could provide a recliner. My husband had just had a knee injury and wasn't dealing with beds well. So we called and "Carrie" promised us a recliner in our room. Then, when we got there, my husband checked in and was told the motel was booked solid and there would be no recliner. I got on the phone and talked to "Chris" and he was able to deliver where Carrie had over-promised! Thanks! Still don't get the coffee without cream/sugar/stir sticks, though. We also had an ironing board, but alas, no iron. And I personally don't like wifi's that keep kicking me out. I'd rather use a 24 hour service, thank you! And, I don't know, is covering up the handicapped parking with construction equipment even legal?

Room Tip: Ask for Chris :)
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  • Stayed: May 2014, travelled as a couple
    • Value
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Thank Edie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wmcgreg, General Manager at Northrock Suites, responded to this reviewResponded 28 May 2014

I'm glad Chris was able to accommodate you with a recliner. We don't have them in every room, so there is a slight chance that a recliner might not be available when someone requests one, especially when we are sold out. Of course there should have been an iron in your room, the front desk should have been able to get you one. The wifi we have switched from Cox to AT&T Uverse. As your title says...we are trying!! We've had several companies out to help us get better reception, and we have increased our bandwidth 3 times. We still have issues sometimes when we are full, especially when there are a lot of teams/kids. This means every room with 2 to 4 devices all trying to connect to the internet. Please know we are striving to have fast, uninterrupted internet service for all guests. Sorry about the inconvenience that the construction going on caused, as they were working behind the handicap parking they were required to seal it off. thank you

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Reviewed 6 April 2014

We decided to visit our new grandchild and met our daughter in Wichita at this hotel. We stayed in a 2 bedroom 2 bath suite and it was mediocre. The rooms smelled good but are dated and the furniture could use a good cleaning . There was water damage in one of the bathrooms and it looked like the wood underneath one of the sinks was falling. The fluorescent ceiling light stopped working on Saturday and when we called the front desk they said no one could fix it until Monday. Someone on our floor was smoking marijuana and we could smell it in our room. Concerned for our 9 day old granddaughter we called the front desk again and the security/driver couldn't find it and stated it was probably coming from outside. Needless to say, this is our first and last stay at this hotel. Their customer service skills need some work. The high note was that the breakfast buffet was good and was well kept and it was quiet even thought the hotel was full.

  • Stayed: April 2014, travelled with family
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Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wmcgreg, General Manager at Northrock Suites, responded to this reviewResponded 28 May 2014

I'm sorry for the issues you had during your stay with us. Someone should have been able to change the ceiling light, and I am looking into this. As you said, we were full this weekend, and when ever there is an issue with smoking regardless of the substance...we take it seriously. We do have security that can check on this, but as you might expect, sometimes this is hard to pin down exactly where the problem is. We are a non-smoking hotel....and we do not tolerate smoking of any kind. We continue to strive to make every guest stay as pleasant as possible. Thank You

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Reviewed 19 March 2014 via mobile

The room was clean and staff friendly. Breakfast was a good variety but no fresh fruit. Small pool. Variety of machines in workout room. For the rate of $72 we got on a Wed night, we will stay here again.
We were on the second floor and didn't hear any one below or above us. Quiet at night, easy to sleep.

Stayed: March 2014, travelled as a couple
Thank Olly67576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wmcgreg, General Manager at Northrock Suites, responded to this reviewResponded 28 May 2014

Thank you for your comments.....the indoor pool is small, but it connects directly to the outdoor pool....so when both are open in the Spring, Summer & Fall the pool is much bigger. We have recently added 4 new machines in the fitness center. And thanks to the cement floors..we never get complaints about noise from above or below. Hope to see you again...!!!

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Reviewed 12 March 2014

Don't think that you are actually getting a suite if you stay at this property. The hotel is ok, but certainly not what you would expect by a hotel using the name "suites" in their title. Rooms are average, but oddly configured. Breakfast is pretty good and the pool looks nice. Location is good, close to a lot of restaurants and stores.

  • Stayed: March 2014, travelled on business
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Thank Uncbears21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Northrock Suites

Address: 7856 E 36th St N, Wichita, KS 67226-3808
Phone Number:
Region: United States > Kansas > Wichita
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #62 of 88 Hotels in Wichita
Price Range: £55 - £59 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Northrock Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Northrock Hotel Wichita

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