Arrived for check in at 4pm. I was told my room was not ready because they were full the previous night. I was told the room would be ready in 45 minutes. Check in is at 3 PM.
I returned to the desk around 5:30 and the clerk said I don't know if your room is ready because housekeeping quit answering their phones. I then went up to check on the room myself and it was clean. The front desk clerk stated she couldn't leave the desk. Very unprofessional!
I then had to ask for breakfast coupons for the delay. The hotel should have offered these to me at check in for the inconvenience.
The rooms were very small and the walls are paper thin. Could here people having normal conversations next door. The upside is the rooms were nice and clean.
The outdoor pool was very nice, but you have to go to the front desk for towels. A towel stand should be placed outside.
Overall it was a nice hotel for the money, minus a few problems.
- Official Description (provided by the hotel):
- NEWLY RENOVATED!! Welcome to the Wyndham Garden Wichita hotel, a full-service, non-smoking hotel, located in downtown Wichita. NOW UNDER NEW OWNERSHIP! UPGRADED WI-FI SERVICE. FASTEST HOTEL WIFI IN WICHITA. ABLE TO CONNECT OVER 7000 DEVICES SIMULTANEOUSLY WITHOUT DISCONNECTION. Please check back often as new amenities are constantly being upgraded. Fitness Room now has Versa Climber, Precor treadmill, Precor Elliptical, and a Precor bike for your cardio needs. ... more less
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- Also Known As:
- Holiday Inn Wichita Downtown Hotel Wichita
- Wichita Holiday Inn