On our way down to enjoy the bourbon trail we called to confirm our reservation only to be told they didn't have one. Not a big deal, we changed our route and ended up in Bardstown a day early. We went ahead and went to the hotel to see if they had rooms available. Checked in, hotel was nice and comfortable. Much to our surprise we were charged for Saturday night (the night we were told we DID NOT have reservations. I called to resolve this and Mr Patel informed me that when I checked out on Saturday morning I never mentioned the extra night. I explained that I had called Thursday and was told the reservation did not exist. Needless to say even though we paid for 2 rooms for Friday and someone at his hotel told me we didn't have reservations (I have the time stamped phone call) he would not budge on the fact that his hotel could possibly be in the wrong. We will be back in Bardstown but on just the lack of customer service I wouldn't recommend this hotel to anyone.
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- Also Known As:
- Comfort Inn Bardstown
- Bardstown Comfort Inn