We (husband and wife) were recently travelling with our small dog and, having had a nice experience on this same trip with an America's Best Value Inn, decided to stop at this one in Bardstown. We checked in, dropped off our things and headed into town as the room was extremely hot and the lady told us it would take about 30 minutes to cool down. Upon our return over an hour later, it had not cooled down so we informed the lady we would not be staying and to please issue us a credit. She refused, offered us another room which was also unacceptable and ended up arguing with me. We later found out this motel has lots of problems. After contacting our credit card company and the parent company of ABV Inn, Vantage, we have been issued a partial credit. Oh, and by the way, this motel has NOT been part of Vantage (Americas Best Value Inn by Vantage) in over a year, but they represent themselves as such..it is on the business card, at the front door and in local brochures. Watch this one...dishonest and nasty.
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