Upon arrival we were greeted promptly and courteously. The hostess asked if we had reservations and we said we didn't and we told her that we thought we might like to eat in the bar area but we weren't sure. The layout doesn't allow you to see the dining areas or the bar very well so we weren't sure which way we wanted to go. She didn't understand why we weren't sure if we were going to want to eat in the bar or not because we hadn't seen it. We asked if we could check it out first and it seemed she didn't understand. Upon looking in to the bar area I said it was fine, but it was odd she wanted a definite answer without us looking around a bit.
The bar area is kind of tight and there isn't a lot of room. We did sit at the bar but noticed that the seat covers were ripped and the bar seemed messy. Upon asking what kind of draft beers they had, the young bartender hadn't heard of several styles of wheat beer I was asking about nor had much of anything positive to say about the beers they offered. I found this disturbing because I wasn't sure which of these unknown microbeers I would like. Most times it's nice to have been offered a sample but wasn't in this case. I felt the young bartender just wasn't very professional or seemed condescending about not knowing things or their beers. I certainly wasn't going to ask about Bourbons because it's hard to believe a twenty-something would really have experience in that regard. He also had those gauge earrings on about the size of nickels and it as much as he thinks that is cool, many customers like myself probably don't. Ridiculous.
We ordered appetizers and dinner. They were both excellent and generally the service was ok, but it would have been nice if the bartender offered to get us another drink without having to ask all the time.
I think the problem with this place is the staff. The food is great, but the staff is young. They were nice, but with their age comes certain inexperience or mannerisms that they exude without knowing better. The bartender's language or social graces should have been better. I think he thought his sarcasm was funny and cute, but that's for sports bars. It doesn't match the image or higher end food being served there.
I would say the food was great, but overpriced for Bardstown. Also, by hiring a younger staff, the owners save on money, but keep customers like myself from coming back. There is something to be said about customer service, experience and atmosphere. A younger staff just doesn't know better about how they act or present themselves because they don't have the experience.
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