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“Just OK”
Review of Big Bear Resort

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Big Bear Resort
Ranked #4 of 6 Hotels in Benton
Cape Girardeau, MO
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Just OK”
Reviewed 2 August 2011

Just got back from Big Bear. We stayed in Townhouse #2, it cost us around $800 for a 3 night stay. For that kind of money I would have liked wi-fi, more than one 27" tube television, a master suite without holes in the wall, a master bathroom with a clean floor, a sofa comfortable enough to nap on (or just sit comfortably on), a skillet with a handle, a clean grill (or at least a wire brush that we could do the job ourselves). Honestly it was not what we were hoping for. Not charming, not comfortable, not much of a view, and not especially tidy. There were spider webs, and wasp nests over the front door. Yikes.

The air worked well and my bed was comfortable, so I did get the bare minimum.

Our extended family stayed in the 2 chalets, they were nice for entertaining, but had all the charm of a dentists office. Their kitchens also lacked adequate pots, pans, and utensils, and had no wi-fi. They did each get a second TV, but neither could get it to work.

Poor marks for value to be sure.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
10 Thank Danfromcape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caldemeyer, Owner at Big Bear Resort, responded to this review, 11 August 2011
We are so sorry that your stay was not what you hoped for. The units are not advertised with WiFi but there is WiFi on the property. None of your party came to any of the staff with any complaints so it is very hard for us to address any issues you may have experienced. As we saw you daily at the marina, it would have been very easy to get help without resorting to this method of retribution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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48 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Paris, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2011

We have been going to Big Bear for close to 9 years. We go down with several family members and always have a good time. The fishing is great and the Staff is great as well. We have stayed in 4 different rentals and if there is any problem then they get on it. The owner is always working to make the place better. This May 14-21 the water was up and dropped about 9 feet but the owner and the staff worked hard each and every day moving boards and making sure the docks were kept up. My Aunt and Uncle have been going to Big Bear for about 40 years and I have another Aunt and Uncle who have been going about 9 years as well. When we leave we have other family members coming in behind us. This tells you a whole lot about what this place means to us. I hate to leave and can't wait to get back. We always go in May and meet alot of great people. They have a fish cleaning station at the dock and a store for all of your needs.I would recomend Big Bear to anyone who wants a great fishing get away or just to get away.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vickie_herrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 September 2010

I stayed at Big bear in early Oct in 2008 and 2009. I rented their bass fishing boat in 2008, which was in ill repair when it left the dock and proceeded to strand us out on the lake by 1PM, but they still wanted the full days rental fee for it. Although the rooms we stayed in were clean and modern, they were so understaffed that our request of moving to a smaller, lower price room which was vacant later in the week last year was denied because "they had no cleaning staff to get it ready for new clients"- we left. Maybe in season they are better staffed and their boats are better cared for, but BEWARE a late-year visit!

Stayed October 2009, travelled as a couple
Helpful?
4 Thank ChicagoJohn1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Owensboro, Kentucky
1 review
Reviewed 11 September 2010

Our family stayed at Big Bear Resort this August and it has all the amendities of home. We rented a Tree Top condo , which was lovely and very clean. All the staff are very friendly and courteous . My grandson left his favorite hat and they were kind enough to mail it to us . Talk about going the extra mile for good service. My family would highly recommend Big Bear Resort to anyone looking for a nice time on Kentucky Lake .

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicol_1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 August 2010

Had a 3 bedroom townhouse, was not overly fance but had everything we needed. Needed some repair and paint, not to mention an exterminator for all the bugs. Oh and a few light bulbs since half of them were burned out. Other than that rooms were large and had plenty of room. No wifi!!! Beach was nice for swimming. Rented a ski boat while we were there. Nice boat but staff was not very knowledgable about the operations of the boat or even about the lake. Staff just seemed like they would rather be somewhere else, and were not very accommodating. I won't rent a boat there again guaranteed. The quite time from 11pm - 7am yeah right... The people in the cabin next to us partied time the early morning hours. Overall we had a good time, but a lot of little things, mostly customer service made the trip stressful.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tbleichr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Effingham, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2010

just spent a week there with the family. it was almost like there main focus was the resort part with the condos and cottage rentals. the campgroud was on the back burner. the sites could use a little tlc. the staff was very pleasant and tried to help us out in any way, butt the campsites needed a little cleaning up. and the rock pads for the campers (those that actually had them and not just grass) needed to be leveled out a little. lots of big bumpy spots. lots of piles of junk lying around also. also needs to be mowed and weeded alot.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank pegster41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evansville, Indiana
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2010

The employees and owners are very rude. They do not have hospitality like their brochure says. We rented a boat and took it out for the whole day. When we got it onto the water we opened up the canopy and realized it was taped and it was broken in some spots so once we started going fast it would unhook itself and flap in the wind, almost hitting us. Also, there were holes in the seats and screws underneath, one of us got our hand cut open. We also rented a tube and knee board. When we went back to return the boat we thought we'd be nice and tell them what we found out was wrong with the boat. They tried blaming us for tearing up the boat and were not going to return our $250 deposit fee to us. And the knee board was wore out and the rubber was coming up. It was like that when we got it. You could tell someone had tore it up before because it had been glued with two different types of glue before. So they tried blaming us for that too, and were not going to return our $50 deposit fee for that. We talked to the owners the next day and they were rude, they didn't want to return our money. But after we told them that their boat had torn open one of our passengers hands then they gladly gave us our money. They will do anything to try to take your money! Also, we went out to eat on our 2nd nights stay and when we came back at 9:30 at night our keys to our townhouse wouldn't work, we were locked out of our house! We called the emergency number and they gave us new keys. We went back to our townhouse to try our new keys and they would not work again! Finally they had to come and let us in using their own keys. It was a great inconvience especially at that time at night. Next time we want to go to Kentucky Lake we are definitely going to The Moors or Turtle Bay. We stopped by The Moors on our way out and their marina is 3 times the size of Big Bear's. And there is a resturant and big gift store. We definitely recommend not going to Big Bear! Place is nice but service sucks! (And that'll ruin your evening fast!)

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank KarlieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Big Bear Resort

Property: Big Bear Resort
Address: 30 Big Bear Resort Rd, Benton, KY 42025-5814
Region: United States > Kentucky > Benton
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Benton
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
Have a BIG time at Big Bear Resort on beautiful Kentucky Lake!  Welcome to historic Big Bear Resort in wonderful western Kentucky. Join fishermen and families from the past 65 years that have found their way to one of the biggest man-made lakes in the world. We'll put you in the middle of all the wonderful ways you can make your vacation, fishing trip, or family reunion a memory you'll look back on for a lifetime. Many have discovered the wonder of Big Bear Resort on Kentucky Lake since 1948 when Big Bear became one of the first resorts on this majestic man-made lake. Rick Meier and Janet Caldemeyer, the third generation of gracious hosts at Big Bear, carry on the family tradition of welcoming friends and fishermen to this very special spot for fun and relaxation. We're glad you're here! We hope you stay awhile! ... more   less 
Also Known As:
Big Bear Hotel Benton

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