We booked our hotel thru ChoiceHotels by phone for 2 nights 4 people using our Choice Rewards Membership and also took advantage of our free night stay by using our rewards points. When we arrived the hotel management pulled up our reservation for the price quoted and informed us that the rate quote was for 2 people only! I told the hotel that this reservation was booked on line and had my reservations printed for proof. They finally got it right, but no free night was included? I had a hard time comunicating with the management, and they told me they don't have free nights, and I ask them what was the Choice Rewards Program for? They told me that Comfort Inn was accross the street. We finally got the reservations straighten out, they found the other free night and re-programed my room key. Once we checked in, there were problems with the Tv remote, The toilet would not stop running, and the peep hole in the door had been painted over, and you couldn't see. I had to call the front desk to get the phone turned on, what's the deal, I have never had to call to have a hotel phone turned on to make local calls??? I went down for the continental breakfast, the milk was left out, the donuts were stale and not much anything else to choose from. I also had to ask for extra towels and wash clothes. The hotel management told me that this room was for two people only, it was reserved as 4 people, I don't think they can count!
I went to buy a soda at the vending machine, and it was out of order.
When we returned home, my son had left his wallet, and we suspected he left it in the room the morning we departed. We called the hotel after returning home that evening, and the hotel owner would not do anything and never called us back !!!!!
To sum it up, I will never again stay at this location if it is the last hotel standing in this town !
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Choice Hotels, Traveltool, S.L.U. and HotelQuickly so you can book your Econo Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.