Made a reservation via telephone on Tuesday, February 28th with Carolyn for the nights of March 2, 2012 and March 3, 2012.
Carolyn asked what time we would be getting in on 3/2/12 and I told her probably 6pm, but possibly sooner. I asked what time check-in was and she said: “any time after 3:30pm will be fine.” I told her I would call her if we arrived prior to 6pm to ensure she was at home.
Our schedule changed and we arrived around 3:20 pm so I called Carolyn and to ask when we could check in. She did not answer the phone, so I left her a message. I waited a few minutes and then called the alternate number and Carolyn answered. I told her we had arrived in town and wanted to go ahead and check in as soon as possible. It was 3:25 pm at this point.
Carolyn said she was at the property, but did not have a room ready for us. She said: “we’ve been lazing around all day watching the tornado warnings” and had not prepared a room. She said it would take her about an hour, or maybe an hour and a half, to get the room ready. I told her we would occupy ourselves for an hour and 15 minutes and come by then. She said that would be fine.
We arrived at the property at 4:40pm, one hour and fifteen minutes later, one hour and ten minutes past “official” check-in time. Carolyn met us at the door in sweats and house shoes and said she still did not have a room ready then asked us to wait an additional 20-minutes. She suggested we “walk around the acreage.” She made a very unprofessional impression.
We waited in the driveway for 35 minutes (until 5:15pm) with no indication from Carolyn, so I went to the door to check on the status of our room. I rang the bell several times and knocked loudly on the door, but nobody answered. At this point I concluded that Carolyn did not actually have a room for us, so we left and drove to the nearest town to look for a hotel room.
As we were checking into the hotel, an additional 23 minutes later (at 5:38pm), over two hours past official check-in time, Carolyn called and said she now had a room ready. I explained to her that we were going to stay elsewhere since she was unable to provide us with a room as reserved. Carolyn became argumentative and said she was still going to charge my credit card because “she did not give refunds.” I tried to explain to Carolyn that we had kept our end of the bargain by showing up for the reservation, but she had not kept her end by having a room ready. All she did after that point was try to argue with me.
The property itself is less of a farm and more of a 1980's vintage vinyl sided house on a country road. Everything on the front porch of the house was covered in dirt and dust including the house siding itself. I think it's fair to say the property is misrepresented on the website and not anything like we expected. We were still game for staying at the property, but Carolyn had made no preparation for our arrival and we were worried about having somewhere to stay for the night.
Not sure where the few positive reviews come from unless it's folks with much lower expectation of service who've never stayed at a real B&B. I would strongly recommend you look elsewhere if staying in the area.