First, the good stuff, as most reviewers have stated, the rooms are clean (including the bathroom), and even the sheets on the bed. The pool is very nice and is supposed to be open until 10pm, but I saw some people in there as late as 10:30pm. It's nice that they let you swim later. Continental breakfast..just your average fare. But the breakfast room is really small. There are some tables outside, so we ate there.
Now, if you don't have any issues, I think this is the best value in Cave City. However, we had a problem with our toilet, the handle broke. So, around 3pm, I reported it to the front desk expecting it to be fixed in the next several hours. I checked back around 9pm...still not fixed. I asked the woman at the front desk what is taking so long. She said the manager was out of town and did not know when he would be back. She finally called the manager and then told me it would be after 10pm. She said she just found out he was gone when she came onto her shift. She had been working there for 6 months and said this has occurred several times.
Finally around 10:30pm (I had two kids with me I had to keep up till then), the manager stopped by the room and fixed the toilet. He told me he has a maintenance guy that comes in the morning, but if anything breaks after that, he (the manager) fixes it.
Would I stay here again? Probably not. If something is not correct, I expect it to be taken care of in a timely manner.
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- Also Known As:
- Best Western Cave City
- Cave City Best Western