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“A disappointing experience”

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Ramada Resort Cochin
Ranked #1 of 1 Hotels in Kumbalam
Certificate of Excellence
Ahmedabad, India
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A disappointing experience”
Reviewed 10 November 2013

We had made reservations for November '13 Diwali holidays as early as May. We had booked one Lake View cottage and two Deluxe (Superior) rooms which we were given to understand were garden-facing. Ramada made finer distinctions between same category rooms which was not conveyed to guests nor explained on web site. At the time of check-in, I requested the reception clerk to give us a cottage with a good view as being 80 year old very senior citizens we would hardly move out of our room and would pass most of our time on the varandah.
We were first asked to pay room rent by credit card in advance even when they took photocopy of the card.
The room we were taken to had a view of roof tops and a little bit of lake in one corner.
We declined to accept such a room. It was then that we were taken to a fine room overlooking pool and lake. Why they did not offer this room in the first place after my special request is beyond my understanding especially when more than half the hotel was vacant. The receptionist explained distinction between “Lakeside” and “Poolside”.
This was not the end. The other two rooms called Superior rooms were actually over garbage dump. They were supposed to be garden facing. Again we failed to understand what was “Deluxe” and what was “Superior”.
After a quarrel & seeking refund to go to some other hotel, two cottages were allotted.
Hotels should clearly explain distinctions like 'superior' and 'deluxe' and such clever and vaguely mentioned terms 'poolside' or 'lakeside'. Again they did not have tariff distinction to alert you to possibilities of differences.
There was good amount of economy going on; pool lights which looked so pretty switched off even before dark; only one water spout on out of three, waterfalls started only on request; deck-chair mattresses wound up at the earliest so one could not relax later in the evening.
Gym machines needed urgent repairs and overhaul, attendant missing, no drinking water in the gym.
The bed in my room and other rooms that our family occupied had mattresses that were worn out, lumpy, and sloping.
We took dinner one evening in the Mexican restaurant. Nothing Mexican about it. Even otherwise an ordinary meal.
Overall an impression of a run-down place urgently needing renovation and a change of mindset to make the guest happy, satisfied, and comfortable.

Room Tip: Cottage facing Pool and Lake. ( Room No. 101, 102, 103)
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gautamahmedabad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 15 November 2013
Dear Guest,

Namaskaram !!

I regret the inconvenience caused to you during your stay.

Deluxe and Superior are the same rooms. We are recategorising the rooms and the sites are in the process of being changed.

All Superior rooms have only a view of portion of the gardens. Some of the rooms are facing the backside of the resort. Precisely the reason why there is a huge price difference between the Superior and the Cottage.

We had given a free upgrade of the cottages to you. We charge an upgrade charge of Rs. 3000 The cottages are currently priced at Rs. 9000 per night. When we upgrade we give priority to guests who have paid for the cottages first and then the upgrades are alloted. For this reason you might not get the premium cottages.

The gym does not have an instructor and a board at the main door clearly specifies it. The drinking water is free in the gym which is kept in refrigerator. It is possible it might have been depleted. I have instructed the housekeeping to be more vigilant.

We shut the pool at 8 pm as the chlorination starts at 8.30 pm. The timings are displayed clearly on the two boards by the poolside. The fountains are actually filteration systems and are switched on as per the requirement of the pool usage.

The pool beds are kept aside by 7 pm because , it is the season in Kerala where we get rains in the night. If we leave it overnight, it will get wet and cannot be used the next day.

I have informed the Chef about your feedback about Mexicana.

We hope you will come back, and I will personally ensure that you are taken care betterl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
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Panjim, India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 November 2013

Had an outstanding stay with Ramada. Since we dint book accommodations, we directly gone and checked-in.Stayed for 2 complete days. full relaxation. Felt away from crowded city. Well maintained rooms and interiors. excellent service by staff and coordination by management. Food was really awesome. this place is highly recommendable in all means. out of all meals, we all liked the breakfast part much..upstair restaurant and beautiful view is a good part to start the day. Big pool and Buffet area makes it more beautiful. Full mark to the team Ramada..

Room Tip: Try to prefer Lake Facing Cottages as its giving stunning view.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank avanthi143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 12 November 2013
Dear Guest,

Namaskaram !!

Thank you for a wonderful review. I have passed on your comments to the team who will be thrilled to read it.

We hope to see you back in our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coimbatore, Tamil Nadu, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 October 2013

I went with my two kids for 3 nights and they enjoyed a lot with no doubts.The pools were clean and big.Food was pleasing and they hv wide range of food tat was suitable for all.Room service was a bit late but was not of huge concern.food was served hot in the rooms and the waiters n attenders were too good and graceful.The reception staffs were so kind enough to suggest us some place to visit and arranged for the in house cab.Charges extra.The overall experience were soo gud..and will not hesitate to visit again.

Room Tip: Lake view is always good..but the cottages on the other side does nt hv any view but still very gud...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandhyaRamkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 12 November 2013
Dear Guest,

Namaskaram !!

Thank you for a wonderful feedback. I will pass on your comments to the team who will be thrilled to read it.

We hope to see you back again in our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
205 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 October 2013

What a beautiful location on the lake in Cochin. The staff was so gracious, friendly and helpful for every detail. The morning breakfast and Upstairs restaurant are fantastic to start and end the day with great meals.

They arranged an hour boat ride and all of my transportation needs during my week stay. They outdoor banquet area on the lake and pool are spectacular and BIG. You can have a great company event or wedding at this resort. It was better than expected. It is not in the heart of Cochin, but not far if you want to venture to town.

Room Tip: They have rooms with a lake and pool view from the upstairs balcony. I saw a photo shoot on the bal...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 12 November 2013
Dear Guest ,

Namaskaram !!

Thank you for a wonderful feedback.. I will pass on your comments to the team who will be thrilled to read it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 October 2013

Spent one night here before flying out - the hotel is fine (but not 5 star!).
The hotel cottages, gardens and the pool are good but beyond that the hotel needs work. The back of the hotel all needs to be renovated if it is going to be described as luxury. The games room is a tragedy (very depressing - even has a broken window) - the restaurant is being renovated so hopefully that will be better than the soulless room we ate in. The staff were kind and let us hang by the pool after we had checked out. The hotel is located just off the highway so we felt trapped with nowhere to just wander to. If you just want to lie by the pool and look at the lake it is fine. If you want true luxury or if you want to be near the hustle and bustle of India - then it is not for you!

being renovated so we had to eat in a banquet room, the o

Room Tip: Get a cottage and get the room 101 if you want to see the pool out the front and lake out the side
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 12 November 2013
Dear Guest,

Namaskaram !!

I aplogise for the inconvenience caused to you during your stay. I have made a note of your comment about the back areas and the games room and have already taken corrective action to address these concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 September 2013 via mobile

Thumps UP....
Awesomeness personified.
Just the way one can relax for a peaceful holiday.
Cozy and comfort room.
Enjoyable and well maintained resort.
Views from the balcony/room is picturistic.
Ambience, colours, texture with surrounding context is balanced with nature.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nissarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 23 September 2013
Dear Guest,

Namaskaram !

Thank you for a wonderful review. I have passed on your comments to the team !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
59 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
Reviewed 5 September 2013

The Ramada Resorts must certainly rank among one of the more relaxing holiday options, in Kochi, especially during the monsoons. The luxury of this resort, located at the nearby waterfront of Kumbalam, is best savored in the pelting rains, with a mind that just wants peace and a body that wants to put the leg up. There are many activities for children also, in the many facilities thoughtfully provided by the resort. No wandering in the neighborhood or trips to bargain shops must be planned when one comes down to this resort.

Those lake facing cottages, that look onto the expanding blue waters of the Vembanad Lake, panning out into the horizon, afford some of the best rainwater vistas, worth getting immersed in, with a drink in hand. At best a long pending book to read, or a massage at the spa, must be the only distractions permitted, to intrude this tranquility that reigns the domain.

The rooms here, are well appointed, clean, and steeped in ultramodern luxury. The air-conditioning is very efficient and brings welcome respite from the outside humidity. The meandering pool is a place that we chose to spend a lot of our time in. The swim was very relaxing; I especially loved that massage of the falling waters onto my shoulders, from that small waterfall located in the middle of the two wooden bridges that led to a small palm-fringed island by the swimming pool.

The multi-cuisine Fennel restaurant, with its fabulous staff was one haven, we relished going to for our nourishment, and energy replenishment, after we were exhausted from all that swimming. The view from the infinity pool was breathtakingly amazing! The spirits from the Strokes sunken bar at the pool also helps in the unwinding. Should one need to keep one's spirits high out of the water, there is Club 11 Hundred near Fennel, to supply one the intoxication one desires.

We are definitely recommending this place, to all our friends, who are on a look out for a dose of leisurely enjoyment with family; to enable their tired bodies and jaded souls, to unwind and tranquilize, in a lazy opulent celebration of extravagant luxury, in the care of Ramada Kochi.

Room Tip: Always opt for the lake facing rooms, in the middle they give you a great view of both the resort as...
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank DPurushothamanPillay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cochinramada, General Manager at Ramada Resort Cochin, responded to this review, 23 September 2013
Dear Guest,

Namaskaram !

Thank you for a wonderful review... I have passed on the comments to the team, who are thrilled to hear your words.

Regards,

Suresh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Resort Cochin

Property: Ramada Resort Cochin
Address: | Kumbalam South, Kumbalam, Kochi (Cochin) 682506, India
Region: India > Kerala > Kochi (Cochin) > Kumbalam
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Kumbalam
Price Range (Based on Average Rates): £
Hotel Class:5 star — Ramada Resort Cochin 5*
Number of rooms: 42
Official Description (provided by the hotel):
Feel the silence of the shores Ramada Resort is a poem. Written on the banks of a tranquil lake. You find the island of silence just 17 km from Kochi, Kerala's metropolis, and 2 km from a busy national highway. The Kumbalam backwaters is part of the famed Vembanad Lake. As the gates open, a sudden change in landscape, a riot of greenery, and silence, greet you. A harmonious mix of exhibitive desert trees and the natural flora of Kerala instil in you the same feeling you experience while watching your child take its first steps: excitement! Pass through the front office that exudes the Keralan hospitality, laced with the professionalism of Ramada, and walk into one of those 24 pool-facing villas. The long walk itself is a refreshing change, compared with boxing oneself into the usual elevator. The greenery soothes the nerves of even a weary traveller. You have started experiencing the space. And silence. Oh! Its space everywhere. Spread across 7 acres of land, Ramada Resort has only 42 living spaces. You would perhaps enjoy the largest per capita space on a resort in Kerala! Before stepping into your room, you find the ground floor is just floor, and not a room! Your kids may want to stay back and play. Let them, and you allow yourself into your cottage. In the super luxury of the room, you will come across the best amenities. Open the glass door and step into the balcony. The meandering pool stretches itself to 110 metres in front of you. Its waters almost touch the lake, which touches the eastern horizon for sure. The enormous expanse of the backwater, lined with coconut trees, will make you feel the thrill of floating freely on a ship's deck, a la Jack and Rose. It's a play of water, mixed with serenity. You feel engulfed by infinity. Almost. In the morning, the sun rising from across the waters will greet you on the balcony. You may feel like doing a sun-salutation, the most beneficial yoga posture. The fisherman in his canoe rowing against the myriad hues of morning sun will be a picture postcard scene that reminds you of the painting competition in your school days. In the evening, the reflections of the setting sun on the serene waters would take you to the empire of silence. The water, layers and layers of it, may tempt you to try some water therapy. Walk into the spa, Kerala's largest. It offers more than 25 varieties of herbal and western massages. Treat yourself to foot reflexology and leave the seat with every organ in your body relaxed. Or try Thai massage. Or Balinese. Treat your senses to the aroma of freshly fried seafood. With your stomach directing you towards the restaurant, the turn in the corridor next to it opens up suddenly into an empty expanse of greenery. The deja vu feeling of having one's own extra space suddenly overpowers the unassuming traveller. It takes some time to adjust to this heavenly feeling and finally when lunch is served, you realise even time has no boundaries in this part of the world and stands still. ... more   less 
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Also Known As:
Ramada Resort,Cochin Hotel Kochi (Cochin)
Ramada Hotel Kochi

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