We had made reservations for November '13 Diwali holidays as early as May. We had booked one Lake View cottage and two Deluxe (Superior) rooms which we were given to understand were garden-facing. Ramada made finer distinctions between same category rooms which was not conveyed to guests nor explained on web site. At the time of check-in, I requested the reception clerk to give us a cottage with a good view as being 80 year old very senior citizens we would hardly move out of our room and would pass most of our time on the varandah.
We were first asked to pay room rent by credit card in advance even when they took photocopy of the card.
The room we were taken to had a view of roof tops and a little bit of lake in one corner.
We declined to accept such a room. It was then that we were taken to a fine room overlooking pool and lake. Why they did not offer this room in the first place after my special request is beyond my understanding especially when more than half the hotel was vacant. The receptionist explained distinction between “Lakeside” and “Poolside”.
This was not the end. The other two rooms called Superior rooms were actually over garbage dump. They were supposed to be garden facing. Again we failed to understand what was “Deluxe” and what was “Superior”.
After a quarrel & seeking refund to go to some other hotel, two cottages were allotted.
Hotels should clearly explain distinctions like 'superior' and 'deluxe' and such clever and vaguely mentioned terms 'poolside' or 'lakeside'. Again they did not have tariff distinction to alert you to possibilities of differences.
There was good amount of economy going on; pool lights which looked so pretty switched off even before dark; only one water spout on out of three, waterfalls started only on request; deck-chair mattresses wound up at the earliest so one could not relax later in the evening.
Gym machines needed urgent repairs and overhaul, attendant missing, no drinking water in the gym.
The bed in my room and other rooms that our family occupied had mattresses that were worn out, lumpy, and sloping.
We took dinner one evening in the Mexican restaurant. Nothing Mexican about it. Even otherwise an ordinary meal.
Overall an impression of a run-down place urgently needing renovation and a change of mindset to make the guest happy, satisfied, and comfortable.
- Official Description (provided by the hotel):
- Feel the silence of the shores Ramada Resort is a poem. Written on the banks of a tranquil lake. You find the island of silence just 17 km from Kochi, Kerala's metropolis, and 2 km from a busy national highway. The Kumbalam backwaters is part of the famed Vembanad Lake. As the gates open, a sudden change in landscape, a riot of greenery, and silence, greet you. A harmonious mix of exhibitive desert trees and the natural flora of Kerala instil in you the same feeling you experience while watching your child take its first steps: excitement! Pass through the front office that exudes the Keralan hospitality, laced with the professionalism of Ramada, and walk into one of those 24 pool-facing villas. The long walk itself is a refreshing change, compared with boxing oneself into the usual elevator. The greenery soothes the nerves of even a weary traveller. You have started experiencing the space. And silence. Oh! Its space everywhere. Spread across 7 acres of land, Ramada Resort has only 42 living spaces. You would perhaps enjoy the largest per capita space on a resort in Kerala! Before stepping into your room, you find the ground floor is just floor, and not a room! Your kids may want to stay back and play. Let them, and you allow yourself into your cottage. In the super luxury of the room, you will come across the best amenities. Open the glass door and step into the balcony. The meandering pool stretches itself to 110 metres in front of you. Its waters almost touch the lake, which touches the eastern horizon for sure. The enormous expanse of the backwater, lined with coconut trees, will make you feel the thrill of floating freely on a ship's deck, a la Jack and Rose. It's a play of water, mixed with serenity. You feel engulfed by infinity. Almost. In the morning, the sun rising from across the waters will greet you on the balcony. You may feel like doing a sun-salutation, the most beneficial yoga posture. The fisherman in his canoe rowing against the myriad hues of morning sun will be a picture postcard scene that reminds you of the painting competition in your school days. In the evening, the reflections of the setting sun on the serene waters would take you to the empire of silence. The water, layers and layers of it, may tempt you to try some water therapy. Walk into the spa, Kerala's largest. It offers more than 25 varieties of herbal and western massages. Treat yourself to foot reflexology and leave the seat with every organ in your body relaxed. Or try Thai massage. Or Balinese. Treat your senses to the aroma of freshly fried seafood. With your stomach directing you towards the restaurant, the turn in the corridor next to it opens up suddenly into an empty expanse of greenery. The deja vu feeling of having one's own extra space suddenly overpowers the unassuming traveller. It takes some time to adjust to this heavenly feeling and finally when lunch is served, you realise even time has no boundaries in this part of the world and stands still. ... more less
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- Also Known As:
- Ramada Resort,Cochin Hotel Kochi (Cochin)
- Ramada Hotel Kochi