Unfortunately, 3rd time wasn't the charm on my last stay. First my bathroom wasn't very clean (there was lots of hair in my bath and on the bath wall (which makes me believe it wasn't cleaned!), on the vanity, as well as on the floor of the bathroom!
Also, some food was left from the previous people in the mini-fridge. Also there was no synthetic pillows and I didn't notice until 5 am when I had problems breathing (to be honest, feathers allergy is brand new and didn't think to check).
They were accomodating on the second day as they brought synthetic pillows. When I spoke to the manager about everything they told me they would clean and give me extra points... Those points NEVER materialized on my HHonors card.
So, this time, I give it a 3... the 2 first time it was honestly a 5. I do not know what happened, but they need to clean up their act. I will book again as I like the location and hopefully this was a 'fluke'.
- Official Description (provided by the hotel):
- Downtown Cincinnati area's only Hilton branded all suite, full service hotel. Awarded "best room with a view" of downtown Cincinnati and Ohio Riverfront. ... more less
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- Also Known As:
- Embassy Suites Hotel Cincinnati
- Embassy Suites Covington
- Covington Embassy Suites