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“Decent but certainly not outstanding”

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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
Ranked #3 of 9 Hotels in Covington
Brentwood, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Decent but certainly not outstanding”
Reviewed 1 July 2014

Like Embassy Suites in general, however, this property looks a bit dated and old. Service was average and the complimentary breakfast was ok, but not fantastic. I've stayed in the Marriott immediately next door and say that its about the same, with a free breakfast and a little less expensive, so from that perspective, was a good value. Used to ES being a little nicer, I guess.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 16 July 2014
I appreciate hearing your comments concerning your recent visit to the Embassy Suites RiverCenter in Covington KY! We listen to our guest comments and learn from each and every suggestion. Thank you again for sharing, we hope to see you again soon.
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1,236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
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English first
Cincinnati, United States
1 review
Reviewed 30 June 2014

I have stayed at this hotel several times. The location is perfect for business travel to downtown Cincinnati! Transportation options make it easy to get where you need to go without dealing with traffic and parking. The hotel is clean and staff is very friendly and helpful. I thoroughly enjoyed my stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sharyl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 16 July 2014
We really appreciate hearing your positive comments concerning your recent visit to the Embassy Suites RiverCenter in Covington KY! I'm pleased that you found our hotel to fit your needs and that it was clean,comfortable, and cost efficient. We look forward to serving you again in the future!
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Ohio
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 June 2014 via mobile

We've stayed here many times before and as always....Staff was friendly, parking was convenient, room was clean, breakfast delicious, view beautiful, location is amazing! Walking distance to nightlife, ballparks, and dining! No complaints!

Stayed June 2014, travelled with friends
Helpful?
Thank suchaclassylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 16 July 2014
We appreciate your positive comments from your recent visit to the Embassy Suites RiverCenter in Covington KY! Its our pleasure to serve you and we look forward to doing so again in the future!
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Marysville, United States
1 review
Reviewed 27 June 2014

very nice facility, excellent breakfast, close to Reds stadium, fairly expensive nice workout room, great view of river and traffic, convenient parking travel advisor is way too demanding on number of characters in a review.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 16 July 2014
Thanks for your positive comments concerning your recent visit to the Embassy Suites RiverCenter in Covington KY! We really love hearing when guests are pleased and it sounds as though we fulfilled your expectations! The summer is only half over...keep us in mind again in the future as we'd like to see you back again soon as there are so many things to do and see in Northern Kentucky!
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Ashland, Kentucky
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

Only disappointment was the evening reception. The well drinks from the bar were okay - the bartender made up for that - she was delightful! Chips, popcorn and fruit . . . . not really my idea of appetizers . . .

The room was very clean and comfy . . . but the view from the room overlooking the river was spectacular. It was a pleasant walk over the river to the baseball stadium. Overall we enjoyed our stay very much!

Room Tip: Get a room facing the river front
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 16 July 2014
Thank you for your kind words regarding your recent visit to the Embassy Suites RiverCenter like both the great view we offer and the service you received fulfilled your expectations! I am however sorry you found the complimentary evening reception snacks a bit "underwhelming". The Embassy brand has a select set of standard varieties that we offer from hotel to hotel in order to promote consistency. Keep us in mind again in the future as we'd like to serve you again soon!
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Fort Lauderdale, Florida
Level 6 Contributor
806 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed 22 June 2014

There were 3 of us sharing this suite and it was plenty spacious. Rooms were comfortable and clean, staff was friendly. Room was affordable.

We stayed for the Flying Pig Marathon and the hotel is just across the bridge, about a mile from the start/finish. Very convenient if you are racing.

It is also right across the river from both stadiums, so seems like a good place to stay if you are there for a football or baseball game, or any event in the stadiums.

Breakfast was included, and there was a good selection of both cold and hot food, including an omelet bar. In the evenings there was a cocktail hour with free drinks (the bartender had a signature sangria she created) and snacks.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank 3RedDoxies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 23 June 2014
Thank you for your positive remarks concerning your recent stay during the Flying Pig Marathon at the Embassy Suites RiverCenter in Covington KY! I'm very happy to hear that you enjoyed yourself and that the hotel met your expectations! When registering for next year's Flying Pig or when your future travels bring you to the Northern Kentucky/Greater Cincinnati area, we again look forward to being of service to you!
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Ohio
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014

This is first time we stayed at Embassy Suites at all so can't compare to other Embassy Suites. We stayed 2 nights in May. Since the bedroom is away from the corridor, it was away from noise. Also having the door to bedroom was great as to not hear TV if you wanted to take a nap. I loved the atrium and the suite. There was plenty of room.

It was odd how we had to go up elevator to get to the lobby. I thought we got off on the wrong side of the building. The woman hotel clerk did explain they were in a flood area and that is why the lobby was up a floor. Also, to get to the garage was like a secret. You had to go back down elevator to where the valet was and then find stairs to get to parking deck. At least that is how we found it. No signs. I think they should have had someone at the desk when you first enter building from valet parking to give you information on where the lobby was and parking info. We almost parked across the street when we got there and walked over and I don't think that is even their lot.

The breakfast was great and you could sit by windows looking toward the river and Cincinnati across the river. The omelets were excellent. The atrium was very nice with plenty of seating but I feel you shouldn't have to leave the room for FREE Wifi.

We saw Red's game and was convenient to take the bus which picked up across the street. To me, it let people off not that close to the ballpark and we took cab back.

There was the free limo-bus to the casino. It worked out nice because it only picked up people from one other hotel as it is on Kentucky side. They had another one for pick up in Cincinnati.

We stayed in one other hotel in Cincinnati on our last trip. It was nice but no breakfast and not a suite and was about the same price.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Aprilstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
embassyrc, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review, 23 June 2014
Thank you for your positive remarks concerning your recent stay at the Embassy Suites RiverCenter in Covington KY! I'm very happy to hear that you enjoyed yourself and that the hotel met your expectations! On a side note, I can understand your frustration concerning the city-owned parking garage. I will pass along your comments as you offer some great suggestions that signage in the area needs to be improved. When your future travels bring you to the Northern Kentucky/Greater Cincinnati area, we again look forward to serving you and your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

Property: Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
Address: 10 E Rivercenter Blvd, Covington, KY 41011-1508
Phone Number:
Region: United States > Kentucky > Covington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Covington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
Downtown Cincinnati area's only Hilton branded all suite, full service hotel. Awarded "best room with a view" of downtown Cincinnati and Ohio Riverfront. ... more   less 
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Also Known As:
Embassy Suites Hotel Cincinnati
Embassy Suites Covington
Covington Embassy Suites

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