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“Dirty facility”

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Radisson Hotel Cincinnati Riverfront
Ranked #6 of 9 Hotels in Covington
United States
1 review
“Dirty facility”
Reviewed 23 August 2014

This hotel property is not worth the room fee's they are requesting. Our room was filthy with a plugged overflowing toilet from either housekeeping or prior guest. When sopping up floors, towels turned grey from dirty floors. Not recommended.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Thomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art S, General Manager at Radisson Hotel Cincinnati Riverfront, responded to this review, 25 August 2014
We are very sorry the experience at our hotel did not meet your expectations. We will make sure housekeeping does a better job of paying attention to the details to ensure things like overflowing toilets do not happen in the future. We are currently having our carpets cleaned and should have the whole hotel finished by next Monday. We will also be undergoing a renovation and hope you will give us another chance to exceed your expectations in the future.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
Beachwood, United States
1 review
Reviewed 23 August 2014

Bad beds, carpet burns in carpet, smell of cigarette smoke on 12th floor, very noisy made our stay only average. Great staff helped. The hotel just needs more attention. It is badly in need of renovation. Should have realized how noisy it would be when they provided ear plugs on the night stand

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billings, Montana
Level 5 Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 August 2014

This was a great place. Clean and a good view of the river. The beds are very uncomfortable and the front desk or who ever sends the driver around for the shuttle needs to stop over booking the poor guy. All in all....it was a good stay.

Room Tip: Wifi was very slow on the 12th floor
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
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Helpful?
Thank dse31600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 22 August 2014

We did the Newport Aquarium Package and was very happy with everything! The beds were comfortable and the room was clean, We loved having a balcony with a nice view Kellys restaurant was DELICIOUS! We all had the breakfast buffet, it was amazing with Fresh Friut, Biscuits & Gravey , Scrambled Eggs, Bacon and more!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
covington, ky, United States
1 review
Reviewed 22 August 2014

The room looks tired and long in the tooth. Paint is faded and chipped and looks like it came out of the sixties. Shower diverter was hard to pull, and tub spigot comes away from the wall. Sink faucet is too small for the style of sink it is installed on. Carpet looks worn and stained. Inspite of facing Cincinnati, I could still hear road noise from the Interstate. Card reader to the Exercise room malfunctioned both days.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
Thank Kevin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014 via mobile

For the price of the hotel you would expect more. The first room was okay but we requested to move because of the college kids next to us who were quite loud with a colorful language. We got moved to a room on 17th floor. The bed was terrible. The first room at least had a sleep number bed, this one was a cheap old mattress on which you could feel the springs. So we asked one more time to get moved. They moved us a few rooms down and said there was a sleep number bed in there. This side faced the highway and it was very loud. Also we must have been right under the wheels of the turning restaurant because you could hear the constant squeaking of the wheels. No way we're going to get any sleep. So we just left. The lady at the front desk was very nice and helpful. We will not stay there again.

Stayed August 2014, travelled as a couple
Helpful?
Thank Larisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art S, General Manager at Radisson Hotel Cincinnati Riverfront, responded to this review, 22 August 2014
I am very sorry you were not happy with your stay at our hotel. We do have security and a night manager and we get very few complaints about noise from other guest rooms. The revolving restaurant closes at 10pm and there is no noise after that from the restaurant. We have already ordered new beds as part of our multi-million dollar renovation and they should start being installed in a few weeks. We hope you will come back and try us again.
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bossier city la
Level 1 Contributor
3 reviews
Reviewed 20 August 2014 via mobile

I booked this hotel thru Hotel tonight app and after booking I read reviews and was surprised to see bad reviews... Had a great experience. If you want to try this app use my promo code. Sgreene16 and receive 25 off your first booking. Great experience and we went back 2 days later and stayed with the kids and booked 2 more rooms.... The old saying. Try it you will like it.....

Stayed August 2014
Helpful?
Thank sgreenebossiercityla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Hotel Cincinnati Riverfront

Property: Radisson Hotel Cincinnati Riverfront
Address: 668 W 5th St, Covington, KY 41011-1212
Phone Number:
Region: United States > Kentucky > Covington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Covington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Radisson Hotel Cincinnati Riverfront 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Radisson Cincinnati Riverfront
Radisson Hotel Covington
Radisson Covington
Covington Radisson

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