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“Wonderful, relaxing with great customer service”

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Maya Ubud Resort & Spa
Ranked #1 of 4 Hotels in Peliatan
Certificate of Excellence
Echuca, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful, relaxing with great customer service”
Reviewed 16 April 2014

This was my second stay at the Maya and it was just as wonderful as the first if not more. This visit was a special one to celebrate my 50th (to avoid a party at home!) with my family and friends as well as spending our first Christmas overseas.

Having a leisurely breakfast on my birthday, I suddenly hear people singing "happy birthday" and look up to see the staff walking in singing and holding a cake lit with candles coming towards me. I assumed it was my friends who arranged this, but the reception staff had noted on check-in that my birthday was the following day and arranged it themselves. On returning to my room, a bouquet of flowers from the resort was there to greet me. I felt very humbled by this.

The staff (all levels and in all areas) are friendly, helpful and always accommodating. We enjoyed talking to them and learning about their culture and recommendations where to visit around the Ubud area.

We loved cocktail hour and talking to the bar staff who always made us feel very special (especially towards my dad (his first time overseas) and his wife first time in Bali).

The food at the Maya is spectacular and the Christmas Eve feast, OMG, was unbelievable!

I loved the early morning Yoga sessions, a great way to start the day, especially with the ever smiling instructors.

The serenity of the surroundings of the Maya add to the stay.

I'll be back for sure!

  • Stayed December 2013, travelled with friends
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Helpful?
Thank 50Debbie1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2014 via mobile

We had a lovely villa with plunge pool overlooking the valley. The environment is stunning and the pools and gardens are delightful. The daily yoga is fantastic and I highly recommend it. Back massage at the spa was magic. Staff at front desk and elsewhere are ok, but not world class. Non the less I strongly recommend this place. It is just on the edge of Ubud and you can take a hotel car into town for a few $.

Stayed March 2014, travelled as a couple
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
Level 1 Contributor
3 reviews
Reviewed 12 April 2014

Had an awesome experience. Would return anytime to get away from it all. The spa was line no other, the people were among the friendliest that I have ever met. I learned a great deal about myself. I would recommend this spa to anyone who is on a journey of self discovery.

Room Tip: I stayed in the garden villa and it was an excellent choice.
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  • Stayed April 2014, travelled with friends
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    • Cleanliness
    • Service
Helpful?
Thank EPMD25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 April 2014 via mobile

That first morning we felt like we we had woken up in paradise. It's a simply stunning location. The garden villa we were staying in was beautiful. Basic, but that is what we wanted, a quiet get-a-way. What we did have a problem with was the gecko living in the ceiling that would come out at night and we would find it's droppings on the floor. This really did freak me out! The hotel were unable to resolve this matter and unfortunately each night I was on edge. We were presented with a beautiful fruit basket as a goodwill gesture instead. The breakfasts at this hotel are amazing, an array of fresh fruit, cooked items, different breads and also Asian options. We ate dinner here once during our week but found it to be very expensive and would rather explore outside of the hotel anyway. We enjoyed a flower bath and massage, an enjoyable experience mostly due to the views from the spa, the massage wasn't anything special. What we found rather irritating was that we felt we were given the hard sell from the moment we arrived here. After flying from the UK via Doha and Singapore we were exhausted upon arrival. Rather than a quick check in we were given pictures of room upgrades to mull over for about half an hour before we were given the keys to our villa. We felt we had paid enough already for our holiday and felt this was inappropriate and inconsiderate, it did leave a bit of a bad taste to be honest. Although visually stunning I felt this hotel lacks in attention to customer needs somewhat and is almost a soulless place. But as a tranquil setting for a quiet holiday or honeymoon it is perfect. I would return to Ubud but not necessarily this hotel.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edenrose2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S'pore
Level 5 Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 7 April 2014 via mobile

We had a 3 days short getaway during my birthday. The resort is beautiful and quiet most of the times though there was a big incentive tour group from Europe during our check in day. We are not affected by any noise as they seemed to be out of the resort most of the day. During our last day before our checkout, the resort had another incentive group coming in again so the spa pool is very crowded for at least an hour or two before the group cleared out.
We are lucky to be able to change our initial booking of a Garden Villa to a Pool Villa (we paid for upgrade). To be honest, unless you are travelling as a family or prefer to laze in the villa, then a villa is a good choice.
The Garden Villa especially, is good for families with children as there is a big space in front of the villa for the children to run around. The pool villa basically has an additional plunge pool for you to cool down after a hot afternoon out. Other than that, all the rooms are the same.
We viewed a few villas and in the end, we decided on a Pool Villa as a Garden Villa did not impress us as much with the river view we asked for. Perhaps the rice terrace view would be better for a Garden Villa.
Though our pool villa is right besides the main pool, it is still pretty quiet and the
guests cannot peek into the villa from the main pool. However, d river view is not really a river view. The river is kind of blocked by the trees and all. Perhaps the rice terrace view would be a better deal but privacy would be compromised.
I think the regular rooms at the hotel wing would provide a much better view of the surrounding area. There is 3 floors which provides a great view to the rice terraces and river view. We did not get to see the rooms there so we cannot comment on the layout. We also get to see the Presidential Villa which is amazing. You would have a villa with 2 rooms and a big pool in your villa, all by yourselves. The view is beautiful from the villa too. You can consider this option if you are traveling with 2 families.
There are definitely pros and cons about all the different rooms/villas. However, if you have a chance, do come to Maya Ubud for a getaway, you will not regret it.
Go try the spa if you can cos' the setting of the spa is beautiful and we absolutely enjoy our River Escape session.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Xiaomei44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
São Paulo
Level 6 Contributor
128 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 30 March 2014

This was the best experience we had in Bali. It was a remarkable week, with perfect service, excelent room, divine restaurants and incredible location by a wild river.

While choosing this hotel we had some doubt about the distance to the village. But they provide vans that take us every hour to Ubud, it is just 5 minutes driving.

The pools and the spa are incredible. The architectural project is amazing, it takes our breath away and is fully integrated to nature.

Our room had views to the rice fields. So peaceful and magical.

Room Tip: All rooms are incredible, but if you have a chance the vilas by the river are magical
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  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank Ana_Bertelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

We recently stayed at the Maya Ubud for 5 days on our first time in Bali and we found it to be an oasis. We usually are the adventurous types who love to explore all the local environs but we found ourselves not wanting to leave the Maya other than maybe a morning tea in town (on the courtesy shuttle provided by the Maya) and then retreat straight back to the resort.
We found the staff friendly, especially the wait staff who were not only friendly but fun and would remember your names and your drinks.
The food was outstanding and the nightly specials were excellent in quality and value.

Room Tip: The pool villas are exceptional in quality with the only sounds to be heard are those provided by na...
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Maya Ubud Resort & Spa

Property: Maya Ubud Resort & Spa
Address: Jl. Gunung Sari, Peliatan, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud > Peliatan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Peliatan
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Maya Ubud Resort & Spa 5*
Number of rooms: 108
Official Description (provided by the hotel):
Luxury resort located in the central of Bali, between the river valley and rice terraces of Ubud. Rooms and villas with all the comfort and conveniences you would expect. An ideal choice for those looking for luxurious facilities, peace and tranquility in beautiful surroundings with personalized service and excellent food. ... more   less 
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Also Known As:
Maya Ubud Hotel Ubud
Maya Ubud Resort And Spa

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