We stayed in Suly Resort @ Ubud after reading encouraging reviews. However, we were very disappointed with the resort.
a) The location is away from most of Ubud's attractions. While they do have a free shuttle, it runs only thrice in the middle of the day (11 am - 4 pm), making it impossible to use it without paying for 'off hours' trips.
b) The rooms are not maintained at all! The room we had initially booked had faulty plumbing, the alternate rooms offered either had a pungent damp smell or had dead insects and spiderwebs all over the room (in spite of housekeeping cleaning the room before offering it to us). Eventually we had to settle for a garden facing cottage room instead of the rice paddy view we had initially booked. The bathrooms were REALLY dirty, with insects crawling all over the bath tubs and dripping faucets
c) The staff at the front-desk offered us a 'discounted price' to compensate for us having to settle for a room we hadn't booked due to plumbing issues. On checking their website, we realised they were actually charging us more than the published rate and trying to peddle it as a discounted rate. When we called their bluff, they casually agreed to offer us the published rates. When we told them they had claimed to give us a discount, they dropped the price by another $5!!
d) Overall we were happy with our interactions with the housekeeping and restaurant staff, they were courteous and pleasant. However, the service-quality was very poor (dirty rooms, it takes 2-3 calls to the front desk to get a response/service, no room service!)
In all, it is a nice looking resort with terrible maintenance and management! While i understand it is run/staffed by children from the local school, would expect management to maintain certain hygiene and service standards.
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- Also Known As:
- Suly Hotel Gianyar