I recently booked a Spa Day as part of a group. I paid the 50% deposit in advance. However, on the day I was unfortunately taken unwell and unable to go. I asked if I was able to re-book/carry over my deposit for another time but was told that I was not able to. Not only that, but that I had to pay the full amount for the day. I was prepared to loose my deposit, but to pay the full price/not be able to secure any discount whatsoever against future bookings/treatments seemed overly harsh. They didn't even offer my treatment slot to anyone else in the group who went, so the whole amount that I spent on the day was completely wasted. I had honestly intended to re-book with a friend, book a room/dinner for a couple of nights and make a weekend of it. However, their inflexibility has resulted in my lost custom. I couldn't help being unwell and feel as though they could have met me half way.
- Official Description (provided by the hotel):
- The Greenway Hotel & Spa (part of the Eden Hotel Collection) located in the heart of the countryside yet minutes from Cheltenham, offers more than the other luxury Cotswold hotels because of the unique setting and stylish approach. A favorite with the Cheltenham cognoscenti, if you wish to experience elegance and luxury then visit this gorgeous Elizabethan manor and newly appointed Elan Spa. Upon arrival to this style retreat, you will enjoy award winning fine dining in the Garden Restaurant, relax in the new spa complete with hydrotherapy pool, alfresco hot tub and treatment rooms or just enjoy the beautifully appointed bedrooms and landscaped grounds. All delivered with the attention to detail and level of service that you would expect from an Eden Hotel Collection property yet with the individuality and personality for which the hotels are renowned. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com, Ebookers, Evoline ltd, HotelsClick and 5viajes2012 S.L. so you can book your The Greenway Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Greenway Hotel Cheltenham