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“Typical Hotel Nice Staff”

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Quality Inn & Suites
Ranked #9 of 18 Hotels in Elizabethtown
Reviewed 4 June 2014

We are staying in Elizabethtown for work, and there aren't many hotel options. For some reason, the hotels in this area are pricey. We picked this one based upon reviews. This is a typical Quality Inn - nothing fancy (i.e, no granite counter tops) but adequate. The room we had for the first few days on the ground floor was dark and a little depressing. We also had no maid service. When we had wet towels, we had to go to the front desk to get new towels. However, we talked to the general manager, Jeffrey, and he moved us to a room on the second level that is much nicer. Thank you, Jeffrey. It has a vaulted ceiling and better light. We have a king-sized bed, refrigerator, microwave and a nice work desk. The maid did knock on our door and asked if we needed anything. We're staying here for two weeks, so we are happy for the new room. I have tried the fitness equipment. The room is small, but there is a treadmill, bike and a small array of free weights. I did not try the pool, but it is large, and I saw someone cleaning it. Thankfully, there is a laundry room. We checked in on a Saturday during a tournament of some kind and every hotel in the area was full of loud families. The lobby was really noisy, but the hotel really can't do anything about that. Fortunately, the kids were not loud at night, and we never really heard them coming or going. The breakfast is adequate with eggs, sausage, waffles, cereals and the usual continental offerings. You can pick up a USA Today. The staff is very friendly and eager to please. There are plenty of chain restaurants within a quarter mile, and one very good Indian restaurant called Namaste, if you like Indian food. The location is right off the interstate.

Room Tip: Ask for a king suite in the 600 level. Avoid the ground level 500 section.
  • Stayed: May 2014, travelled on business
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2  Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 - 139 of 158 reviews

Reviewed 29 May 2014 via mobile

We found this hotel from using the coupon book (from the rest stops). This place was really nice. Very very clean & large rooms with high ceilings. The beds were super comfy. I liked that it is on the other side of the buzy section of Elizabeth Town. We ate at craker barrel. The workout room is very nice. The pool is great too. We will definitely be back to this hotel. ** The staff was also very very good** Our Chihuahua loved it as well...lol :) You should stay here!!!

Stayed: May 2014, travelled with family
Thank charromayek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

We spent 2 nights here and while the hotel was ok, I probably wouldn't stay here again. We did not have any maid service. No fresh linens and no made bed. The hotel seemed to be fully booked due to a youth baseball tournament. Breakfast started at 7am but the hotel only had one thermos of regular coffee and it was empty by 7:10am. Had to wait 15 minutes for another thermos of coffee. The breakfast area was very small. Our room was a king bed and normally a room has a comfortable chair but our room had only a desk chair.

  • Stayed: May 2014, travelled with family
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Thank ClButch2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ky129, General Manager at Quality Inn & Suites, responded to this reviewResponded 23 May 2014

I want to thank you for taking the time to fill out a review for our hotel. We value your response and we use this tool as a way to strive towards perfection. I do apologize for the inconveniences that incurred while you stayed with us. We want all of our guests to have the best stay possible and to provide them with down home relaxation. If that is not provided, we will do everything possible to accommodate your needs. If there is something that we can do for you to make your stay more relaxing/memorable, let us know and we will be happy to accommodate you.

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Reviewed 13 May 2014

Hotel was right off the highway, clean and close to downtown Elizabethtown, Kentucky. Hotel staff was friendly and helpful. Room was clean and comfortable. Free WiFi access. The pool was closed when I stayed here.

  • Stayed: May 2014, travelled on business
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Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ky129, General Manager at Quality Inn & Suites, responded to this reviewResponded 23 May 2014

Thank you very much for your words of kindness. Our staff works hard in order to provide a clean, safe, and memorable environment for our guests. I am also now happy to say that we currently have our swimming pool open as well as our ping pong tables and cornhole boards. The next time you are in the area, come stay and swim with us! Once again, Thank You for being our guest!!!!!

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Reviewed 29 April 2014

We stopped on the way from MI to FL. We did not get in until late so I can't speak to the amenities as we basically just slept, showered, ate and left. The property was close to the highway, the room was clean and beds were comfortable (although I am not picky and can sleep most anywhere). I did not notice road noise at all. The room was quiet. Shower was hot. Breakfast was the standard fare. Nothing too fancy here, but we'll stay again.

  • Stayed: April 2014, travelled with family
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Thank paj3boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ky129, General Manager at Quality Inn & Suites, responded to this reviewResponded 23 May 2014

Thank you for submitting your review. We appreciate your review and your stay with us. Although we are not a Marriott or Hilton Hotel, our staff takes great pride in our hotel and our guests. We strive to give our guests quality service and provide them with a quality product. We appreciate your stay with us and we look forward to seeing you again soon! Thank you for being our guest!

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Reviewed 16 April 2014

Friendly front desk staff, the room was clean, comfortable beds, hot shower, clean bathroom, and a good breakfast...no complaints! Stay here near, the freeway, and don't worry about a thing! We will be back.

  • Stayed: April 2014, travelled with family
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Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ky129, General Manager at Quality Inn & Suites, responded to this reviewResponded 23 May 2014

Thank you for your review! Your review was very helpful to our staff. We work diligently in order to give our guests the service that they want and desire. We recently just opened our pool area and we are ready for another exciting summer at the Quality Inn! We look forward to seeing you again soon! Thank You for being our guests and taking part in the "Quality" experience!

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Reviewed 15 April 2014

My wife and I stayed here one night during a trip to the US. Rate was pretty good, and the service was OK. Was quite busy when we stayed. Beds were comfortable and the layout of the room was great. Breakfast was good.

  • Stayed: March 2014, travelled as a couple
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Thank scotiajim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_ky129, General Manager at Quality Inn & Suites, responded to this reviewResponded 30 April 2014

Thank You for staying with us! Your review is important to us for it allows us to focus on providing our guests with the best experience possible. Our staff appreciates your kind words and we are glad that you enjoyed your stay. We look forward to seeing you again the next time you are in this area. Thank You!!

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Additional Information about Quality Inn & Suites

Address: 2009 N Mulberry St, Elizabethtown, KY 42701-2185 (Formerly Comfort Inn Elizabethtown)
Phone Number:
Region: United States > Kentucky > Elizabethtown
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Elizabethtown
Price Range: £40 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Guests of this Elizabethtown, KY hotel are invited to enjoy various amenities, like free hot breakfast, a free newspaper, free local calls and free coffee. This pet-friendly hotel also has a seasonal outdoor pool. Business travelers will appreciate conveniences like free wireless high-speed Internet access in all rooms and access to copy and fax services. All spacious guest rooms include refrigerators, microwaves, coffee makers, hair dryers, irons, ironing boards and cable television with free HBO on 32-inch high-definition televisions. Suites also come with sofa sleepers. For that special occasion, be sure to ask about the luxurious jacuzzi suites. King rooms feature large work desks and recliners. Large outdoor courtyard, seasonal pool, and outdoor grills available for guests use. ... more   less 
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Also Known As:
Comfort Inn Elizabethtown Hotel Elizabethtown
Elizabethtown Comfort Inn

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