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“Scary”

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Wingfield Inn & Suites
Ranked #3 of 17 Hotels in Elizabethtown
1 review
“Scary”
Reviewed 10 June 2014 via mobile

This place is no good. I felt scared there, as there were many questionable characters staying there and i have 2 small children. It was not even close to subpar, it was old, smelly and icky. In the one hallway (which reaked like cig smoke, I almost stepped in a big wad of chewing tobacco (already chewed) on the stairs.

Stayed June 2014, travelled with friends
Helpful?
Thank JoshandKelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 9 July 2014
I'm sorry your stay wasn't as good as you would have liked. I take every comment serious and will address your concerns so other guest will feel safe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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333 reviews from our community

Traveller rating
    124
    96
    40
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    37
See reviews for
128
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50
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Any
English first
Gulf Breeze
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014

Even though this facility lacked some of the features that I could say as a 5 star hotel, the personnel were quite friendly and helpful. For me, this is priceless, and I will not hesitate to return or recommend this hotel to anyone. a great shout out to Phillip C and Kayla who went our of their way to accommodate us making up for the deficiencies of the amenities I,e. slow iinternet (business center) printer not working, very tiny fridge, etc. The noise level is due to the other guests (unruly) and kids running back and fort the hallway.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank pce1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 2 June 2014
Thank you for leaving a comment on trip advisor. I am pleased to hear that my front desk staff gave you the service you deserved as a guest at Best Western Atrium Gardens, Although we fell short in some of the amenities that you as a guest are used to, I assure you myself and the owner are vigorously in the process of updating our amenities. Once again thank you for visiting with us and look forward to seeing you again, SAFE TRAVELS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Villa Hills, Kentucky
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2014

We stay in Elizabethtown, Ky every year for the Kentucky Bourbon Festival. This was our first time at the Best Western. The atrium and indoor poor were very clean and nice. The staff were very courteous and the rooms were updated and nice. The room was a good value versus the competition in the area. Restaurants are within walking distance.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bourbonlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 1 June 2014
Thank you for visiting trip advisor and leaving a positive response. For some reason I wasnt able to personally read your comment, but I'm good you had avery nice stay. I wanted to at least respond to you regardless, just to let you know that I do take time to respond to all my guest comments and concerns. Once again, THANK YOU!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

was a nice stay for our grandson baseball tournment. Grandkids enjoyed the inside pool and the breakfast was great and plenty to eat. Rooms were nice and clean and service was great.The staff was great and always had everything stocked nice, Pleanty of towels at pool and the Breakfast was always full and the ladies were there to help in anyway. Cant wait till our next trip down for another great weekend of baseball and relaxation.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 1 June 2014
Thank you and I'm glad you and all the kids enjoyed your visit. Yes, Best Western Atruim Gardens and Sports teams go hand n hand. Also, a pleasure to see our guest appreciate the effort we strive to provide. I will let the ladies in breakfast know how pleased you were with their service.. Look forward to seeing you and your grandsons team back here for a relaxing and enjoyable weekend.
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Mayfield
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

My stay was great! the hotel is clean and the beds are comfortable. The breakfast was very good; sausage, eggs, biscuits, gravy, etc. The location is right off the interstate with plenty of restaurants nearby. I will be back in the area in a couple weeks and have already booked rooms here again. I would definitely recommend this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 29 May 2014
thank you for visiting with us and look forward to you coming back.!!!!!!
Thank you for taking time to respond on trip advisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
detroit michigan
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 May 2014

Just ok, but that area has some high hotel room rates. So as the saying goes
you get what you pay for. Our room was above the meeting room and a party
was going on with very loud music. It did stop around 11:00p.m. but after a long
day on the road it was a little bit of a nuisance! Not sure if we would stay there
again. Breakfast was not good. How can you not have bananas or yogurt. Ran
out we were told. Right!!

Room Tip: not over meeting room
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delphene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 26 May 2014
Thank you for staying with us at Best Western Atrium gardens. I want to apologize for the wedding reception that was in the conference room underneath the room you stayed in. Yogurt is an item that is always a selection we have for breakfast. As you could probably tell are hotel was sold out that weekend supply of fruit and yogurt seem to be a popular item that morning. Once again, thank you for stopping in and have a safe travel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
elizabethtown, United States
1 review
Reviewed 14 May 2014

The stay was not the best i have ever had and was over priced. the breakfast was out and not keep up to well so had to go out in the morning for breakfast i dont think i would stay her again what else do you want me to say i dont have a min of 200 characters to write

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
todd p, General Manager at Wingfield Inn & Suites, responded to this review, 19 May 2014
Dear Tonya,
I'm sorry your stay here wasn't a pleasant visit. With me being the new General Manager I use all guest compliments and complaints to make changes. Your comments will be noted and addressed. I want every guest who stays here to feel that they are staying at a Best Western that goes above and beyond and we failed to achieve that with you. Please except my apology, and if you are ever through here again please allow us another chance to impress you. Thank you again for your comments and have safe travel where ever you may go.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingfield Inn & Suites

Property: Wingfield Inn & Suites
Address: 1043 Executive Dr, Elizabethtown, KY 42701-1272 (Formerly Best Western)
Phone Number:
Region: United States > Kentucky > Elizabethtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Elizabethtown
Price Range (Based on Average Rates): £
Hotel Class:2 star — Wingfield Inn & Suites 2*
Number of rooms: 133
Official Description (provided by the hotel):
Wingfield Inn and Suites has an indoor pool and a fitness center. Wireless Internet access is complimentary throughout the premises. There is a business center on site. A complimentary breakfast is available. Additional amenities include laundry facilities, and complimentary newspapers in the lobby. This is a smoke-free property. ... more   less 
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Also Known As:
Best Western Elizabethtown
Best Western Hotel Elizabethtown
Elizabethtown Best Western

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