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“Will be staying elsewhere” 3 of 5 bubbles
Review of Hampton Inn Elizabethtown

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Hampton Inn Elizabethtown
Ranked #1 of 17 Hotels in Elizabethtown
Certificate of Excellence
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Will be staying elsewhere”
3 of 5 bubbles Reviewed 11 July 2013

Lobby redone....very pretty. Breakfast just Eggs , Cereal, Waffels. No Breakfast Meats, husband not happy on this one. No Nascar Channel is only an issue for husband. Could not find anyone to check us in had to knock on door to find someone. Then on checkout they decline Credit Card, which was wrong! incorrect.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank laura v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, Front Office Manager at Hampton Inn Elizabethtown, responded to this review, 25 July 2013
Hi laura v, I want to thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

I do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Yours sincerely,
Eva Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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323 reviews from our community

Traveller rating
    170
    87
    40
    20
    6
See reviews for
103
79
17
98
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Joseph, United States
2 reviews
3 of 5 bubbles Reviewed 17 June 2013

This Hampton is not bad, but was not great either. It was a little on the lower side of what I would expect when staying at a hampton hotel. The facility felt a little "used". It felt like it was due for some updates. The room was generaly clean, but could have been a little better.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Wayland M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, General Manager at Hampton Inn Elizabethtown, responded to this review, 18 June 2013
Hello Wayland M! Thank you so much for sharing your experience at our Hampton Inn! I am pleased to hear that you enjoyed your stay with us, and am happy to let you know we have renovation plans in the works for this year! I am confident you are going to be thrilled with our changes. See you again soon!
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A TripAdvisor Member
2 of 5 bubbles Reviewed 16 June 2013

I would never stay at this facility again. Even though we were allowed to switch rooms, both rooms smelled of tobacco. The staff advised that the carpets had been recently cleaned, yet neither room was acceptable. The bathroom ceiling had multiple brown droplets fallingnon us after using the shower. Neither room had working HBO on the television.

  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, General Manager at Hampton Inn Elizabethtown, responded to this review, 18 June 2013
I appreciate your candor on your feedback of your recent stay with us. I understand that during your stay, the freshness of your room was of concern to you and that there was an unpleasant odor. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. Should you desire to further discuss your visit, please feel free to contact me. I would love the opportunity to earn your business and have you stay with us again.

Thank you,
Kim Touchton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burlington, Canada
Level Contributor
53 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 7 June 2013

I stayed here for business recently.

I will first state that the staff here are incredibly friendly. Hats off to you.

The building is just off the interstate. It's close to various restaurants and not far from the downtown area (by car). It has a nice pool and lobby area. As well as a decent, small gym with both cardio equipment and weights. May get a bit crowed if you have 3 or more people.

The property needs a bit of polish. While the lobby area is very nice, the carpets in the halls and rooms are very worn and dirty. Time for a few refreshing renos.

Additionally, my room had some garbage lying on the floors (not mine) which the cleaning staff should have picked up....paper wrappers, clothing tags etc...

Overall, while the property didn't "wow" me, I had no major disappointments.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JourneyThruTheLens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, General Manager at Hampton Inn Elizabethtown, responded to this review, 18 June 2013
Dear JourneyThruTheLens, thank you so much for taking the time to share your experience at our hotel. We have an amazing team here at Hampton Elizabethtown, and I'm so pleased to hear they took such great care of you during your time with us! You will be happy to know that we have renovation plans in the works for this year, so all of the issues you experienced will be taken care of! We are very excited about the changes in store. Hope to see you again soon on your next visit to Etown!
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Cincinnati, United States
1 review
3 of 5 bubbles Reviewed 1 June 2013

We stayed at this hotel during a recent baseball tournament sponsored by Game Day USA. It was one of a few local hotels from which to choose. Upon arrival we found the hotel to be older and in need of refurbishment. Housekeeping propped our room door open during cleaning and left it that way - we found the door propped open upon return to our room in the evening after being gone all day. Management resolved the issue by comping our stay for one night of the two nights we were on-site. The breakfast had a good variety of offerings, but the food quality was lacking. I would probably look elsewhere or recommend the travel organization do the same. I am a very frequent business traveler and stay at Hilton/Hampton properties routinely, but would not stay at this location again if other options were available.

  • Stayed May 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, General Manager at Hampton Inn Elizabethtown, responded to this review, 5 June 2013
We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Yours sincerely,
Kim Touchton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sylvania, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 May 2013

Just as expected when choosing to stay at this Hampton Inn, the experience was fantastic. The only disappointment was having to request a mini fridge in our room. Not all of the rooms have this option.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kelly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, General Manager at Hampton Inn Elizabethtown, responded to this review, 5 June 2013
Hi Kelly F!! Thank you so much for taking the time to share your experience at our hotel! We are so excited to hear you enjoyed your stay. Currently there are only a handful of rooms left without fridges, but we do have fridges available for all guests and are happy to provide them! Hope to see you in Elizabethtown again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Akron, Ohio
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

We stayed here for Kentucky Derby weekend. A little way out from the track (35-40 min), but 1/2 the cost of the closer in hotels, so well worth the drive. Nice hotel, extremely friendly & helpful staff. Room was clean & nice. Breakfast included hot items & meat &.was much better than typical hotel fare. Would not hesitate to stay here again, or recommend. Extra props to Chilana, the person working the front desk most of the time we we there. I can't remember ever encountering a friendlier or happier hotel employee than her!.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonEtownGM, General Manager at Hampton Inn Elizabethtown, responded to this review, 5 June 2013
Hello Terry D!! We are so happy to hear you had a great Kentucky Derby weekend, and that we could contribute to that! ChiLanna is a stand-out employee and we appreciate you recognizing her. We truly enjoy what we do, and we hope to see you back again next year if not sooner!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Elizabethtown

Property: Hampton Inn Elizabethtown
Address: 1035 Executive Drive, Elizabethtown, KY 42701-1272
Phone Number:
Region: United States > Kentucky > Elizabethtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Elizabethtown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Elizabethtown 2.5*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Hilton Hotels Direct, Hotel.de and Odigeo so you can book your Hampton Inn Elizabethtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Elizabethtown Hampton Inn

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