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“Very Nice Stay!”

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Courtyard Cincinnati Airport
Ranked #3 of 9 Hotels in Erlanger
Certificate of Excellence
Mount Pleasant, Pennsylvania
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Very Nice Stay!”
Reviewed 23 July 2014

Booked 2 rooms for a small family get-together weekend, 4 adults and 3 children. Had adjoining rooms. Rooms were a little smaller than expected but was still comfortable. Slept well. They don't serve a continental breakfast but you are able to order a full breakfast or a la carte items. I ordered a breakfast and shared it with one of my granddaughters. There was plenty for the 2 of us. Starbucks coffee is available as well as juices and smoothies! Also the staff was very friendly and let us have a small birthday pizza party in the common area for our 3 granddaughters ! Everyone was very friendly and nice! Would stay here again if in the area!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Lordylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 1 August 2014
Thank you for the feedback! I'm glad your enjoyed the adjoining rooms with your family. Satrbucks is a big draw for our Bistro. Many of our guests really enjoy it. As always, we look forward to seeing you again soon.
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146 reviews from our community

Traveller rating
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    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Atlanta, Georgia
Level Contributor
70 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 June 2014

This is an awesome hotel, nice modern rooms and kind staff, nice clean pool/hot tub, The rooms were a little small but just right for my needs, if ever in area again will stay here at the Courtyard Marriott.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eli C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 1 August 2014
Thank you so much for your feedback! We are so glad you enjoyed our newly renovated hotel. Please hurry back soon.
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United States
Level Contributor
214 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 27 May 2014

I will start with the few nice things about this property: good location, great parking, and a beautiful boutique-like property.

It goes downhill, way downhill from there. It is all about poor management - trickling from the top down. After a three disastrous weeks of problem after problem two of us had (two rooms) and a meeting in person with the assistant manager, I tried them for a fourth week. Let me sum up SOME of the problems we had while here. My main message to you, the reader, is to steer completely clear if you have average to high standards on business traveler service.

1. Last night, after the front desk clerk Stephanie, personally trotted me through four unsatisfactory rooms (due to lack of good housekeeping) over a 40 minute period, I finally compromised to stay in the room with one hair on the shower wall and a chest hair and wax buildup on the phone receiver (which I cleaned). After a note this morning I personally handed to the front desk, and after reporting it by the phone to the front desk last night, the hair remained tonight. Oh, and the unsatisfactory rooms included room #1 hair balls in the shower and hairs on shower walls, room #2 fingernail clippings all over the bathroom and bedroom floor, room #3 curdled glass of milk or cream in the small fridge. Again, tired, I gave up and settled on room #4 substandard with hair on the shower, etc. Tonight - no sorry note or phone call, no offer to remedy, no points, I was even charged for a snack. Complete lethargy in management - honestly, they should be fired for not addressing this type of fiasco personally.

2. Inaccuracies on dry cleaning bills and a complete lack of understanding by the front desk clerk that 6% tax on $10 is not $6, it is $.60. At one point, the front desk clerk making this error threw the refund money at my business partner in frustration. Promises by the assistant manager to take the charge off the bill - it never happened.

3. Ordered a grilled cheese and told the café worker that I was vegetarian. Half way into the sandwich I bit into a large hunk of ham. She lazily pulled the ham off a pre-prepared sandwich and totally disregarded I would not want to eat cheese stored with meat (she could have made from scratch). I won't forget to mention she handled money then went back to food with no gloves or washing. I won't forget to mention she griped about working the evening shift to various customers.

4. Ten day old (past due date) milk served.

5. Café does not open at the same time every morning, often it runs up to 30 minutes late on opening.

I am so dragged down on this property I cannot write more - there is plenty more. There are better places - far better. I hope this makes a difference in your decision.

Room Tip: It is hard to recommend where to choose when they have such a severe housekeeping issue.
See more room tips
Green Features: I believe anything this hotel lists for these practices are lip service.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Filipendulous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 28 May 2014
Thank you for your response. Your comments have been noted.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton, Ohio
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 May 2014

Staff is extremely welcoming and friendly. Rooms are a little small but mostly kept very clean. We did find a beer bottle cap and a pretzel when I moved the armchair over towards the bed, but everything else was clean and well kept. For the price we paid through priceline we were satisfied with this hotel. It was centrally located to Creation Museum, Newport on the Levee, Florence, and downtown Cincinnati.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank jennf92708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 1 August 2014
Thank you for the feedback. Im glad you enjoyed your stay. There is so many different attractions that are not that far from the hotel. We hope you choose us again te next time your are in the area.
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Chicago, Illinois
1 review
Reviewed 19 April 2014

Everything about this hotel says, "please enjoy your stay, we want to be your top choice." it's very clean, and the staff are very helpful, especially providing accommodations for our baby (crib and refrigerator). I was also surprised that it was so quiet, despite being near the airport. We were in town to visit family and had planned to stay at my sister's, but she had a bad cold that she didn't want to give to our baby, so we picked this hot, and I'm so glad we did. We had a good restful stay and enjoyed the pool. I really appreciated the care they took to provide a nice stay. Next time, if we can't stay with my sister, we'll definitely be here!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LikesAvocados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 1 August 2014
Thank you so much for the kind words. Its great for us to hear about how we made a positive effect during your recent stay. We look forward to seeing you again soon!
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Maple Valley, Washington
Level Contributor
64 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 15 April 2014

I have not written a review for quit some time but this experience made me want to share.
This is my second time staying at tis property. I was pleased on my last visit in Feb.

The airport driver was friendly and helpful, Stepanie at the front desk friendly and very professional. I had dinner at the Bistro and the gal was so nice... I curled up in a big chair and had a great BLT.

I had spent the work week at a Fairfeld inn that just felt like a room. This Courtyard is updated, has great food , a very comfortable lobby area. Perfect for the night before travel!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atarnove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 19 April 2014
Thank you so much for the kind words! We strive to make a positive impact on every guest. Our room renovation is now complete. We hope you stay with us again soon!
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Brookville, Ohio
1 review
Reviewed 1 April 2014

The rooms were nice and very clean. The Staff was very helpful and professional. Overall great stay and I would not hesitate staying at this location again. The only thing that we didn't like were the showers. They were like something you would find in a nursing home, but overall great stay!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, 19 April 2014
Thank you so much for your feedback! We work very hard to maintain our hotel. Service is big part of it. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Cincinnati Airport

Property: Courtyard Cincinnati Airport
Address: 3990 Olympic Blvd, Erlanger, KY 41018-1099
Region: United States > Kentucky > Erlanger
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Erlanger
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Cincinnati Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
**NEWLY UPGRADED! Beautiful and refreshing...new lobby and bistro added. Its a New Stay! For outstanding comfort and service look to the Courtyard by Marriott Cincinnati Airport- located just 2 miles from the Cincinnati/ Northern Kentucky Airport (CVG) and 10 miles from downtown Cincinnati. Our Erlanger hotel is within minutes of major corporations including Toyota, DHL, P&G and Kroger, as well as two conference/ banquet centers- the NKU METS Center and Receptions Banquet Facility. Perfect for the business or leisure traveler, our hotel offers rooms with either a king size bed with sleeper sofa or two double beds and spacious ergonomic work areas. All guests enjoy free wireless internet, relaxing in our indoor pool and breakfast/dinner is available at the Courtyard Bistro, we have Starbucks in the lobby for your convenience. Plan your next meeting in our 780 square foot conference room or executive boardroom- our on-site catering makes planning a breeze. Also perfect for families our central location and packages to area attractions including the Creation Museum and Newport Aquarium put you in the middle of the action. ... more   less 
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Also Known As:
Courtyard By Marriott Cincinnati Airport Hotel Erlanger
Courtyard Erlanger
Erlanger Marriott
Erlanger Courtyard

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