This place was horrible our entire stay & we checked out 2 days earlier than planned. First, our room looked nice, but the window was left open & our shampoo, conditioner & lotion were all used. We ran out of tissues the next day & put the empty box on the sink as a hint that we needed more tissues. Housekeeping took the empty box but didn't replace it. There was no extra toilet paper left even though 1 roll was empty & the 2nd roll was half used. We did not get a bath mat either. We had to go to the front desk to get supplies. The bathroom floor was not mopped. Also they advertised guest laundry facilities, but when we went to check them out our first day there, the washing machine was out of order. We asked when it was going to be repaired & they said it was supposed to be that day. We needed to do laundry on Monday, but it was still out of order. The front desk said we could use one of their industrial washers & dryers, so we ended up doing that which we did appreciate. Housekeeping still didn't give us the supplies we needed, so another trip to the front desk for supplies. Also bathroom floor still not mopped. The next day we stayed in our room because I was not feeling well & we opted not to be disturbed with housekeeping. The following day we did go out & expected our room to be serviced. We also reported that the toilet seat was very loose. We came back at 5:00 p.m. & nothing had been done in our room. As we were leaving at 5:30, we asked the front desk why our room had not been cleaned & the toilet seat was not fixed & they didn't know. They said the housekeepers were all gone for the day & so was maintenance, but they had a part time maintenance guy working there & he offered to do a minor cleaning to our room, mop the bathroom floor, & bring us new supplies & fix the toilet seat. When we got back that evening, the toilet seat was tightened, we had new supplies & the bathroom was clean. He did a better job than housekeeping ever did. However, he must have tightened the toilet seat too much because when I was going to sit down on it, the bolt popped off & the entire toilet seat broke off & fell to the floor. I had barely even touched it & I had to catch myself so I wouldn't fall & hit the tub or the floor. I called the front desk at 9:00 p.m. when this happened & told them we needed a new toilet seat & that we had reported it being loose, but it wasn't fixed correctly. I told them I nearly got hurt really badly but caught myself. They said they only had the part time maintenance guy on duty & they would have him fix it. We waited 2 hours & no one came & we wanted to go to bed. We called the front desk again at 11:00 p.m. & got hung up on. We called again & this time we were told we could go to bed & when we got up, we could call them & they would send maintenance up to fix the toilet seat. We were furious & my husband went down to the front desk & told them to give him a toilet seat from an empty room & he would put it on himself. We needed a toilet seat & could not wait until the next morning. The front desk said they had a shift change & the person working was not told about our toilet seat problem. My husband told them that my back & leg were sore from the near fall because I had to catch myself suddenly. They weren't concerned about that either. The manager came by & asked my husband what was wrong & he told him & the manager asked the front desk if they had gotten maintenance & also asked if they had taken an injury report. Then the manager walked away while my husband tried to tell him about all of our other issues. The front desk did take an injury report & maintenance came with a toilet seat from an empty room because they didn't have any new toilet seats in stock. At 11:30 p.m. maintenance attached the new toilet seat & apologized for the problem we had on the old one he tried to fix. The next day we checked out 2 days early. We ran into the housekeeper on our floor & asked if she had that floor the day before & she said yes. She said she didn't clean our room because we had a Do Not Disturb sign on the door, which was absolutely untrue. We had that sign on the door 2 days before & we are absolutely positive it was not left on the door when she said it was. When we checked out, the front desk didn't ask how things were. The entire stay was a nightmare & every day was asked what else was going to happen. It's sad when the part time maintenance guy was the only one who apologized to us. All we heard from the rest of the staff when we complained about housekeeping is that they always had complaints about it for the 2nd floor. One guest told us about having orange peels outside his door in the hallway for several days that were never picked up. One staff member told us that they were losing regular guests that had come there for years because of issues. We definitely will never be back to this place.
- Official Description (provided by the hotel):
- New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more less
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- Also Known As:
- Baymont Inn Erlanger