My son and I stayed two nights. We were there for a karate tournament being held in Cincinnati, so we weren't there very much. Just to sleep. First impression was that the front desk, although very nice, definitely needed help. Too many people had to wait for assistance, while the front desk person juggled desk, phone and anything else that came her way. Room was very clean and everything worked properly. The A/C unit was kind of tricky, but overall everything was functional. We stayed at the end of one of the halls, so our sleep was basically undisturbed. Very quiet. The morning breakfast was good, complete with everything a guest might want, but I was very disappointed in the lack of coffee...both mornings. They completely ran out and it didn't seem like a priority to the staff. Many of the other guests were also disturbed by the lack of java and it actually sparked conversation with otherwise complete strangers. The second morning we, along with other some of the other guests, were trying to check out. The unfortunate thing was that is apparently was right in the middle of "shift change". The desk person that was getting off was in a hurry to leave and so she left desk "empty". I don't own a hotel...but that seemed very wrong. The person coming on the clock had to pull double duty as a van driver to ferry people to the airport...so it caused a bit of a snag in our departure plans. In fact, it made me late getting to our first event that morning. He finally returned and did the absolute best he could with the situation he was left with. I give him a solid "A" for flexibility & a calm demeanor in the face of disgruntled hotel guests. Overall it was a good stay. The housekeeping staff we dealt with were very helpful. However, I would suggest a little tighter control from management. I think it may have been awhile since things have been observed in their natural habitat.
- Official Description (provided by the hotel):
- New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more less
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- Also Known As:
- Baymont Inn Erlanger