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“Filthy room and sheets plus smoke smell”

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Americas Best Value Inn - Florence / Cincinnati
Ranked #17 of 27 Hotels in Florence
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Filthy room and sheets plus smoke smell”
Reviewed 1 June 2014

We stayed at this Inn in Florence, KY on 5/30/2014, after making reservations on line. I reserved a non-smoking room for $75. They did not offer discounts for either AAA or seniors. Upon checking in, I thought it strange that there was a "drive-through" registration. Once in the room, it reeked of smoke, and we should have left then, but went out for dinner instead. Upon checking the bed for bed bugs, we found stains, several holes in the sheets and pubic(?) hairs between the sheets. I called management and asked for fresh bedding. The man who arrived changed the sheets, mattress and pillow covers and blamed it on lazy housekeepers. The door frame to the bathroom door was coming off, and the door appeared to have been kicked in. There was trash on the floor. Since we were leaving very early in the morning, we decided to stay. Left before the "breakfast" was available at 6:30 am. We will never, ever stay at an America's Best Value Inn as long as we live.

Room Tip: Just don't stay at this horrible motel!!!
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jimmack6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Washington, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2014

This motel was a last resort for us because we couldn't find anywhere else to stay, but now it will be our first choice. The staff is friendly and will get you what you need as soon as possible. They have a free breakfast (waffles, toast, muffins, juice, coffee, cereal.) They have free wifi and a lot of tv channels to choose from. The room was a little on the smaller side, but it has everything you'd need. Beds to sleep, a bathroom and shower, air conditioning or heating. Because we stayed at that motel, dominoes even gave us a great deal on pizzas. Overall my experience was fantastic. Definitely going to stay at this motel again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cwagler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob P, Manager at Americas Best Value Inn - Florence / Cincinnati, responded to this review, 7 May 2014
Thank you very much for taking the time to leave your comments. We are very happy that you were pleased with your stay and hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Markesan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 March 2014 via mobile

My family stayed for one night (two rooms) and it was the worst stay ever! The rooms were both supposed to be non-smoking and they book reeked of smoke so bad that we went to a dollar store for freshener products - and that was after we already changed rooms! The rooms were filthy and just before I went to bed, I found a large black bug (alive!) under the clock not one foot from my head! NEVER, EVER STAY HERE!!

Stayed March 2014
Helpful?
Thank Bubs801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob P, Manager at Americas Best Value Inn - Florence / Cincinnati, responded to this review, 7 May 2014
We are very sorry to hear that you were not happy with your stay. We have shared your comments with our room cleaning staff and have taken measure to ensure that this does not happen again. We are also very sorry that there was a smoke smell in your rooms, we try very hard to ensure that all of our nonsmoking rooms are smoke free, but unfortunately people do smoke in them and we obviously missed this one. We take pride in keeping our rooms very clean for our guest and we apologize we fell short of your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beamsville, Canada
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 December 2013

This room was a great rate $54 but, the nonsmoking room 119 smelled of smoke, and the bed spreads looked dirty. There was a noisy couple next door and you could hear them talking and snoring all night. There also was woman going from room to room trying a pass card. Weird!

I would not recommend this hotel.

Room Tip: Get an end room if you must stay here. You get what you pay for.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bexbach
Level Contributor
201 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 7 December 2013

Hotel is next to florence mall , so enough shopping and eating around available .
Hotel offers free parking , free wifi , free continental breakfast ( Juice, coffee , toast , waffles , cereal ) not much but ok .
The hotel is clean and the condition is ok .
unfortunately my non smoking room smelt like a smoking room . the ice maschine war out of order. The Bed is ok and it s quiet in the night .

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khzuerich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HONOLULU
Level Contributor
100 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 September 2013

We only stayed here one night as we were concluding a 11 day trip visiting Kentucky and Ohio. This place seemed real quite and secluded. Close to the freeway on/off ramps. There are several businesses within very short driving distances. That night unfortunately there was a flash thunderstorm and heavy rains. The ceiling leaked right in front of the TV and we had no cable all night. We reported it to the front desk and they acted surprised. The area where the leak was had signs that it had leaked before and hadn't been repaired. The vanity light didn't work so I placed the stand lamp on the counter. Fairly clean place.

Room Tip: Pick a 2nd floor room.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AkuByrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, Nebraska, United States
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2013

Room 112 was horrible! We arrived at the hotel and checked in. Although the night teller didn't seem like she understood much English. We were all very tired and went to our room. When we entered the room smelled of dog and cigarette smoke. When we pulled back the blankets to get in to bed I noticed stains. When I pulled the blankets back on the other bed there were more stains! The door did not lock and also looked as if it had been kicked in on more than one occasion. I should have known by the fact that this hotel had a drive through to check in that this would not be a quality establishment. Even so I gave it a shot. We could not stay there. The room was awful, dirty, and smelled horrible. I will never again stay at an America's Best Value Inn. I will also be sure to tell my business clients to stay far away from it. I asked the woman at the front desk for a refund since we left within about 25 minutes and she informed us that America's Best Value Inn's are hourly hotels. So, I said, "Oh, it's that kind of hotel." And we left. Rule of thumb now check the hotel first!!

Room Tip: Check hotels out yourself for accuracy not online. Beware this hotel!!
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aeon3d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Americas Best Value Inn - Florence / Cincinnati

Property: Americas Best Value Inn - Florence / Cincinnati
Address: 7810 Commerce Dr, Florence, KY 41042-1531
Phone Number:
Region: United States > Kentucky > Florence
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #17 of 27 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Americas Best Value Inn - Florence / Cincinnati 1.5*
Number of rooms: 90
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