My fiancé and I stayed at comfort inn on march 23 2013 and will NEVER stay there again!! We usually stay at Marriott, down the street!! Here were the problems 1) was told when making reservations that we would get a significant discount upon arrival. When I arrived and checked in, I was denied the discount because I did not have the hotels required "ID", that is not what I was told when I made the reservation!! I went on and checked in, i had no other choice at this point. Marriott was booked!! We suffered through the night with continuous stomping upstairs, slamming of doors and a stuffy room!! We put the air on 72 and slept with no blankets!! Morning finally came and we went to eat the breakfast, which was nothing to brag about!! Finally, time to checkout time and I asked the clerk about the discount and the issues thru the night. Guess what? NO HELP! She told me to call Allison, who is Allison? A mgr maybe??? Well I called her and she wanted to send me a check for the discount, when I paid cash! Ugh, NO. CASH!! Conveniently the GM and the owners are both out of town!! Imagine the shock! One is in India and the other in New York!! So I guess since its ok for them to put me off and give me the run around then it is ok for me to contact my local BBB and my local news Chanel's "Trouble Shooter"?? It has been almost a week and still nothing has been resolved!! Ridiculous!!!
Again, stay at the Marriott!! It is right down the street and they have awesome customer service!!!!