We stayed eight nights at the Best Western Inn Florence check in July 26th-check out August 3rd, room 113.
On arrival, reception staff was very friendly and gave us a list of local restaurants that give you a discount on presentation of your Best Western room key, the room had a fresh smell .But there were no note pads or pens left by the phone as all Best Western hotel do, USA Today are available at reception in limited numbers.
There were three guests staying in the room but only one small soap and one shampoo with towels for two people, we asked housekeeping staff for more and they gave it to us no problem.
Day two, no shampoo, day three, no soap or shampoo and so on, we asked housekeeping staff for more and they gave it to us no problem , but this happened most days chasing around housekeeping staff for soap and shampoo that should have be supplied to the room daily. The old bits of soap and empty shampoo bottles were left regularly in the bathroom, cleaning staff should have cleared them away when….if they cleaned up! TV in the room was an old heavy type not a modern flat screen as all hotels rooms should have by now.
The area had a thunder storm the first night that we arrived and the hotel had a power out for a couple of hours , the houses next to the hotel also suffered a power loss but everywhere else seemed to be powered up ok .Fine we thought but about four o’clock the following day another thunderstorm raised its head and same again, the hotel and house up the bank suffered another power loss, lasting this time till just before midnight, you could see that the main street and surrounding area was still lit up so their power was ok .It just seemed that every time that there was a thunder storm the hotel had a power loss!! Not very good when you are paying good money for the hotel and its facility’s and you cannot use any because the hotel is in darkness. Could not even get showered as it was too dark in the bathroom, the receptionist had a tiny torch and a few little candles lit on the reception desk. Not very well prepared for an emergency, and the emergency lights in the hotel were a waste of time. We were not offered any discount for these two days power outs and in fact would have checked out if we had known were another Best Western hotel was in the area. So be aware when you book this hotel we had two thunder storms and two power outages so ask yourself is this a regular occurrence?
Our room (113) looked like it had just being painted, the corners of the rooms where the different paint colours meet where very badly “cut in”, and splodges of the wrong colour paint on the other wall. The walls were not painted all the way down to the floor, three to four inches of the wall was missing new paint all the way round the floor skirting area of the room and the ceiling light as you walk into the room was coming away from the ceiling showing a gap between the light fitting and the ceiling. Obviously not finished decorating so the room should not have been let out till it was fit to do so!!
The computer in the lobby has a sign next to it saying “20 minute time limit on this computer” a big joke!! As it took about 20 minutes to get online!! The internet is really very slow, that slow that you have to restart the computer every time you use it, and that’s just to get the computer to work!! The Norton antivirus keeps popping up saying “out of date”. When mentioned to the receptionist she replied with “yes I think it needs looked at as I think it has a virus” (that’s the last thing that I wanted to here when I have just accessed my personnel files online!!)
The day after one of the two thunder storms we tried to use the hot tub but it did not work as it had not been reset after the previous night’s thunderstorm. We asked reception for pool towels as they are not left in the pool area they are put outside the laundry room well away from the pool area and received warm towels straight from the dryer from her only to get to the pool and open one of the towels out to find a DIRTY POOL TOWEL I took it back to the receptionist and showed her brown stains on the towel and she replied “I assure you the towels are clean” but I assure you we will not use DIRTY TOWELS!!
The pool safety life buoy was cracked in several places and broken through in one area, totally useless and not fit for use in a pool emergency. (Could cost somebody’s life if required in an emergency!!) Pool hours 7 am till 10pm but on day five the pool gate was still locked at 9.30am ( day five).While in the pool area we noticed what I took to be the family that owns the hotel, carrying two Rhino portable gas bottles and small portable stoves, which they took by the back side fire door(next to their private room / laundry room area).They cooked meals there daily, I also noticed while at the pool looking through the fence that they also feed some sort of wild animals, I watched them place fruit, large seeds, pellets and flower heads under the fir trees beside the pool area, looking around to see if anyone had seen them do it.But they did not notice me!! The pool safety camera does not point onto the pool it points directly down onto the path below! (do they work?)
On the morning of day five of our visit a car rear window was broken into to steal something off the back seat, I saw the police attend later that morning with the owner of the vehicle. The two old style cameras did not seem in range of the vehicle in question, the cameras should have been the more modern ball type so that people do not know which way the cameras are pointing. I only spotted three cameras around the perimeter of the hotel.
On arrival to the hotel we informed the reception staff that our luggage had not made it to the USA from the UK and would be arriving the next day, so they knew we only had the clothes we were standing in. So we went out for dinner and on the way back to the hotel we got caught in a thunder storm, soaked through to the skin. We asked reception if they had a laundry room to dry our clothes, no was the reply but there is a coin laundry shop up on the main street, So had to trail up there and dry clothes out, they should have knowing our situation let us use one of their dryers along the hallway on a “one off” basis!!
Now to the “DELUXE BREAKFAST” what a joke!!, yes they have eggs biscuits and gravy on and an elderly woman looking after the breakfast area on a weekend it was ok and well stocked, but the rest of the week the receptionist had to juggle answering the phone ,taking bookings and looking after the breakfast bar. There were only sixteen seats in the breakfast area so you can just imagine the scene in the breakfast area in the busy period when everybody wants a seat at a table. Yoghurts were on a week end but not during the week .I was always about on the lobby computer trying to get it to work at about six am when the breakfast area was getting put out but did not have my breakfast till the rest of our party was up and ready, so I know what was put out!! During the week the hotel ran out of all sorts, believe it or not……MILK …for your cereal ,small milk for your coffee, waffles bagels cakes and fruit and yoghurts, and even ran out of the chocolate waffle mixture ( sorry non left was the answer!!) They had four coffee dispensers and I had to ask on several occasions for them to be refilled. Then there was the fruit juice machine, the receptionist was trying to get it to work at six am still was not working at eight am when we had our breakfast. Then just before nine am they got it to work. (Yes the owner came and turned the power switch located under the drip tray to “ON”).I just shook my head and walked away smiling.
HOW CAN YOU ADVERTISE A DELUXE BREAKFAST WHEN THEY CANNOT PROVIDE MILK FOR YOUR BREAKFAST
Brick work on the pillars of the main canopy at the main entrance was just starting when we arrived and was still on-going when we checked out eight days later. The workers left the area untidy every day they worked on it and was only tidied up when we took a photo of it on the way out one night of which I am sure that the receptionist seen us take a photo as it was all cleaned up when we came back.
As you see I took notes when we visited and photos to back everything up.
It’s the little things in life that make your stay and the difference of a good hotel to a bad hotel.
Now the better things;
The hotel was clean inside, staff friendly, and beds comfortable
Best Western Inn Florence is a ten minute taxi ride away from the airport costing $24 in an airport taxi. Plenty of eating places walking easy distance from the hotel, with Florence Mall being a thirty minute walk away, mostly on footpaths but some along the main road walking is required, ok even though some of the roads are very busy and can be difficult to cross.
Cincinatti is about fifteen minutes away in a taxi, costing us $27, a very quiet city not much going on there, just shops and eating places.
Good place to visit is the Florence Aquatic centre, a water park about ten minute’s walk away, it’s cheap $10 for adult non-residents $7 for children non-residents.
- Official Description (provided by the hotel):
- Located only 10 minutes south of Downtown Cincinnati on Interstates 75/71, this mid-scale hotel offers all the conveniences you would expect from a higher priced, downtown hotel for any traveler. ... more less
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- Also Known As:
- Best Western Inn Florence Hotel Florence
- Best Western Florence
- Florence Best Western