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“WOW!”

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Best Western Inn Florence
Ranked #3 of 27 Hotels in Florence
Certificate of Excellence
GreenLeadersGold level
Columbia, United States
2 reviews
“WOW!”
Reviewed 23 June 2014

The outstanding staff gave their all to make our stay one that turned an ordinary trip into a memorable one. As seasoned travelers we have experienced the best service that cruise lines provide as well as tour personnel. The service and attitude of all members of the staff was exemplary.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Clare K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, 30 June 2014
Thank you for taking the time and writing such a wonderful review on your stay.
We are happy to read that we provided such memorable and great experience and we thank you for such a grand compliment

Again we are happy to see that you had such a fantastic experience and we do hope to have you again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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629 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Aurora, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 June 2014

Fiberglass on wall by shower coming off and moldy, no bath mat in tub/shower and slid while getting in. Air conditioner so noisy kept us up all night. Most uncomfortable bed I have ever slept on. No control to adjust refrig temp. Room very outdated. Couch so bad floor would have been better. Not worth price at all. Called front desk asked to hold 4 times and call never answered.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank LOULOU1026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Front Office Manager at Best Western Inn Florence, responded to this review, 26 June 2014
Thank you for taking the time and filling out a review about our property and your overall experience.
I am so sorry to read that your experience didnt reflect the true stay that we can provide for our guests.
It appears that we have maintenance issues, safety issues, and front desk customer service concerns based on your review.
Because we do not have many details provided, we have taken the measure to go through our rooms to find the concerns brought to our attention.
We thank you for taking the time and letting us know about your experience and the areas that we can approve.
We hope that you allow us to show you a true best western experience

Thank you again

Brett Rouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland
2 reviews
Reviewed 16 June 2014

It was a nice play to stay for the night. We stayed here to visit the Creation Musuem nearby. We were able to get discounted tickets b/c we stayed here, so that was awesome. We were on the third floor and one small pain is that you have to go down to the first floor to get ice. Not a big deal but if you were staying for a few nights, this might get old. The pool and hot tub were hidden behind the hotel. You have to go out one of the side doors and around the sidewalk to see it. Maybe it was built after the hotel, I dunno. I just thought it was a little funny that there was no direct door leading out to the pool. The water was a little chilly so we never got in the pool. I'm sure during the day it would have felt better. Overall, we enjoyed our stay. I thought the bed was a little hard, but my wife didn't seem to mind it. A lot to do around this area if you have time to stay for a couple of days.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Bryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, 20 June 2014
Thank you for taking the time and writing a review on Tripadvisor.
I would like to start by thanking you for your feedback about our property and your experience. You provided many helpful tips for our future guests that I know will be handy for y their experience.
I would also like to comment on the pool. I am sorry to read about the weird lay out as well as the temperature of the pool. I wish i could say why there was no thought of a direct access but I do know that our building is 17 years old and which you might be correct that it was an after thought.
I hope that you can come again and enjoy some warmer waters as the summer progresses.
Thank you again for the great review
Brett Rouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

Our stay was wonderful! The room was great. This is an excellent place to stay for little money. The hot breakfast and discounts to area attractions were a bonus. Would definitely recommend for others in the area.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank toofancyforwords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, 20 June 2014
Thank you for taking the time and writing a review about your overall stay and satisfaction.
We love to read that you enjoyed your stay and had a great experience. It is because of reviews like yours, that you allow our future guests to have a reflection of what they can expect.

Thank you again for your review and we hope to have you again soon

Brett Rouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC, United States
1 review
Reviewed 13 June 2014

Clean rooms. Friendly & very helpful staff. Price of room was reasonable. Great HOT breakfast. Would stay again, if I get up that way again. GOD bless! Why so many characters needed? Have a blessed day!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, 20 June 2014
Thank you for taking the time and letting us know about your experience while staying with us.
We are glad to read that you over all loved everything about your stay.
We thank you again for the great review and we do hope that you come this way again so we can have the pleasure of having you as our guest again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 June 2014 via mobile

We spent three days here and enjoyed every minute. It was clean and the staff were accommodating. The only minor complaint was that they kept forgetting to leave coffee for the in room coffee maker. It was business trip and we chose to drove on rather than stay in Covington. It was a great decision.

Stayed June 2014, travelled on business
Helpful?
Thank Rebecca P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, 20 June 2014
Thank you for taking the time and writing a review online. We are happy to read that you enjoyed your stay.
I would also like to thank you for letting us know that we are having some minor housekeeping issues. Please accept my apologies for the coffee and we have spoke with the housekeeper already about the importance of the small details in stayover rooms.

Thank you again for the review and the tip on where we needed to improve. We hope to see you again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The hotel was a close to Union where we were attending a graduation party the next day. The outside pool & hot tub were both clean & we tried out both. The room was clean & staff was friendly & helpful. We hada jaquzzi room & it worked perfectly! The check in was at 2pm so it was nice to check in shortly after getting into the city. They also gave us a nice paper guide as to where the local resturants were, breakfast time, etc.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rosie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTWESTERNFLORENCE, Director of Sales at Best Western Inn Florence, responded to this review, 11 June 2014
Thank you for taking the time and writing a review about your experience of our property but also the local area.
We are glad to read that you enjoyed yous stay; it is our true pleasure hearing that we provided such a stay.

We hope that you come and stay with us again

Brett Rouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Inn Florence

Property: Best Western Inn Florence
Address: 7821 Commerce Dr, Florence, KY 41042-1569
Phone Number:
Region: United States > Kentucky > Florence
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Florence
#3 Romantic Hotel in Florence
#3 Business Hotel in Florence
#6 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Inn Florence 3*
Number of rooms: 51
Official Description (provided by the hotel):
Located only 10 minutes south of Downtown Cincinnati on Interstates 75/71, this mid-scale hotel offers all the conveniences you would expect from a higher priced, downtown hotel for any traveler. ... more   less 
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Also Known As:
Best Western Inn Florence Hotel Florence
Best Western Florence
Florence Best Western

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