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“Great Experience”

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Holiday Inn Florence
Ranked #17 of 27 Hotels in Florence
Union, Kentucky, United States
1 review
“Great Experience”
Reviewed 6 November 2012

Came to this hotel for a friends wedding. Was wonderfully suprised by the cleanliness and helpfulness of the staff at this hotel. Was very happy with the service that I recieved. Would recommend this hotel to anyone looking for a great place to stay at reasonable price. Had a great experience at this hotel. I have stayed at several Holiday Inns and this one by far was the best one yet. Excellent customer service.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Maysville, Kentucky
1 review
Reviewed 6 November 2012

This is a good location just off of the interstate. The hotel has a friendly staff this is willing to do what they can to make your stay enjoyable. The rooms were very clean and neatly kept. The hotel is close to restaurants. The outside of the hotel is well groomed and looks very nice. The food is good and the chef came out to check on our meal.

Room Tip: Stay here for great service
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank markky35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, AL
Level Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 November 2012

This hotel was one of the nicest Holiday Inns I've experienced. Modern and well-furnished rooms, quiet atmosphere, clean and comfortable, helpful staff. No breakfast provided (a downfall of Holiday Inns in general), but good quality coffee offered.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ALALtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 27 August 2012

Our room was clean-except for the hair on the shower wall. We were not greeted as priority club members & not acknowledged with anything either. Needed a drivers license to check in-KY law? The facility has no whirlpool and the pool did not have any towels. The beds were comfortable and clean. I would not stay there again. (The vents/coolers? on the East side of the hotel were VERY loud.)

Room Tip: Pick the side that faces the freeway- the vents on the East side are VERY noisy-without the air runn...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank packslysol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayflogm, General Manager at Holiday Inn Florence, responded to this review, 28 August 2012
Thank you for taking the time to give us your feedback on your recent stay. We appreciate everything you stated about your experience, at our location. We love hearing the positive feedback we receive from our guests but we also appreciate the the negative feedback so we can make improvements. We hope to have the opportunity to serve you again, during you next visit to the area. Again, thank you for taking time to let us know how we can make your next stay better.
Thank you
Don Castle, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Ontario, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 August 2012

spent one night here to break up our 12 hour drive. Was perfect nice and clean rooms were very clean beds were comfy. Close to everything for food shopping ect. and easy and close to get back on to highway.
I was even surprised to meet some fellow Canadians that were staying there for work :) Hotel is nothing fancy but I will take clean over fancy any day! I would recommend this hotel to anyone.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayflogm, General Manager at Holiday Inn Florence, responded to this review, 28 August 2012
Thank you for your positive comments about our hotel. I love to share them with our staff when we have our employee meetings. We take great pride in the cleanliness of our guest rooms. Again thank you for all of your positive comments, they are greatly appreciated
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Pennsylvania
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2012

WE stayed in this hotel for 3 nights when our car broke down on the way home. (We were hit by lightning!!!) Staff was great, (especially Kendra). We walked in and were able to get a nice room. It was a welcome surprise as we had no idea where we were and without transportation. Clean, quiet, air fine. Nice pool. The only thing that could have been better for the price, (about $100-$109 a night) was a complimentary breakfast. Didn't have to be fancy, just something. Especially for us since we had to walk everywhere to eat. There was a dining room in hotel but it wasn't part of the deal. The day we decided to go home, someone on the staff drove us in their shuttle to the airport to get a rental, which was another welcome surprise. Will probably stay here again when we pick up our car. We were so grateful with their service that I sent them a gift card to Starbucks to thank them. Word to the wise, if your car ever breaks down while in Florenece, DO NOT USE AIrport Ford. It's going on 7 weeks and they still have our car. Have it towed somewhere else! We will be notify the Better Business Bureau when this is all over!

  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank withyladymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayflogm, General Manager at Holiday Inn Florence, responded to this review, 28 August 2012
I remember this family well. They had a hard time just trying to get home. They were very pleasant, even with all the bad luck they had. We take pride in having our staff take care of guests, when they are having tough times. I received the Starbucks card and I can tell you that it was well appreciated. I will use it as a gift, in their honor, at one of our employee functions. It was a real pleasure to have this family with us.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kentucky
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2012

We stayed here recently after our son-in-law's Welcome Home Ceremony upon returning from deployment. It was an excellent place to stay for the families to unwind and celebrate! Rooms very very clean with ample space. Beds were comfortable and room decor was nice. Conveniently located near theatre, mall, restaurants, etc.

Room Tip: Didn't have a continental breakfast but was located close to Bob Evans and Dunkin Donuts.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MSGTStockton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayflogm, General Manager at Holiday Inn Florence, responded to this review, 28 August 2012
Thank you for your positive comments about our hotel. I cannot thank you enough for your kind words. We are proud to welcome and serve our country's heros. We always have our arms out to welcome them home. We look forward to seeing you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Florence

Property: Holiday Inn Florence
Address: 7905 Freedom Way, Florence, KY 41042-2225
Phone Number:
Region: United States > Kentucky > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 27 Hotels in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Florence 3*
Number of rooms: 79
Official Description (provided by the hotel):
We invite you to experience the brand new Holiday Inn Florence, Northern Kentucky s newest full service hotel! Located minutes from the Cincinnati Northern Kentucky International Airport (CVG), surrounded by popular attractions; Turfway Park, Kentucky Speedway, Newport on the Levee and all that Cincinnati has to offer while positioned conveniently near Northern Kentucky s major corporations; L'Oreal, Emerson Power Transmission, Arvin-Meritor, Toyota, Sweco, Mazak & Mubea are just a few of the reasons we believe the Holiday Inn - Florence hotel will soon become your first choice for accommodations. Our full-service Florence hotel features Kem s Restaurant & Lounge in honor of Holiday Inn s founder Kemmons Wilson. The restaurant offers a variety of selections to satisfy the palates of all. You can also enjoy hosting your meetings, reunions, wedding events on-site in our private room up to 100 people. Our Florence hotel offers relaxing rooms featuring stylish decor and amenities, including a microwave/refrigerator, wired/wireless HSIA, 42 HDTV and the best night sleep ever. Stay fit while traveling to our Florence, KY hotel we offer an indoor heated pool open year round and enjoy our 24-hour fitness center to stay in shape morning, noon or night! Our Holiday Inn Florence, KY hotel is your home away from home. ... more   less 
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Also Known As:
Holiday Inn Florence Hotel Florence

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