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“Exceptional HI Express”

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Holiday Inn Express Hotel & Suites Franklin
Ranked #1 of 10 Hotels in Franklin
Certificate of Excellence
Reviewed 26 November 2012

My primary ratings are cleanliness, a great shower and bath, great bed & linens, great wifi access, and a good tv. Yeah, I want to be able to conduct business, be entertained, be able to get clean and refreshed, and get a good nights sleep. My secondary ratings do not affect my primary recommendation but they add to it and that is whether there is tractor trailer parking and if there are decent restaurants within walking distance.

THIS HOLIDAY INN EXCEEDS ALL OF MY EXPECTATIONS!!! And my secondary ratings really throw it over the top.

What more can I say???

Ok, you will enjoy your stay and if you like fish the Mexican restaurant has an excellent grilled scallops, tilapia, and shrimp plate that will make your visit a healthy one.

My only complaint is that Kentucky votes republican:)

Room Tip: I've stayed here 3 times and every room on the different floors were excellent.
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  • Stayed: November 2012, travelled on business
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Thank Eugene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 28 November 2012

Dear Eugene,
Thank you so much for your comments. My staff and I are indeed grateful for your nice comments. It truly makes our day when we get the appreciation from our guests like you because we work very hard to make sure that you are 100% satisfied.
Our doors are always open to welcoming you and your family anytime during the year and we certainly enjoy having you here.

We wish you and your family seasons greetings and we look forward to greeting you back again.


Yours truly


santosh xavier

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278 - 284 of 327 reviews

Reviewed 24 November 2012 via mobile

Staff very nice. Room was clean. Would have given the hotel 5 stars but the carpet needed some cleaning around all corners and baseboards throughout. In the rooms and common areas. This is the newest hotel at the exit. Full free breakfast, upgraded to a suite and complementary bottles of water. Would stay here again.

  • Stayed: November 2012
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Thank Cleanhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 30 November 2012

Sir/Madam,

Thank you very much for your kind comments. We just had our carpets cleaned this week. It is a yearly service we do and we do it around November and December since those are our slower months.

Tell you what since you are not 100% satisfied. When you come back here again and we will discount your room by another 10% over what you paid the last time and upgrade you to a suite. This is our way of saying thanks and appreciating your business and even more importantly giving us the opportunity to improve our service through the comments you leave for us.

Please call us and mention your previous stay date and this review to take advantage of this discount, we will honor it.

Thank you once again and we look forward to welcoming you back.


Happy Holidays


yours truly


santosh xavier

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Reviewed 26 October 2012

This is the second Holiday Inn Express I've stayed at this year, Everytime I've stayed the room's have been very clean which is a plus . The only thing I noticed was the ice machine was next to my room which was a little noisy, other than that it was a great stay and I would recommend this hotel if you want to stay in a clean place.

Room Tip: Ask for a room away from the ice maker.
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  • Stayed: October 2012, travelled on business
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Thank Brent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 27 October 2012

Dear Brent,
Thank you so much for endorsing our hotel for other potential guests wanting to visit and stay in Franklin, Ky. Your review is very much appreciated by my team and myself. We work very hard to make all our guests feel special and when we get appreciation from people like you it makes us feel very proud.
I do apologize for the noise you heard from the ice vending machine. I will have my maintenance staff look into this. In the meantime please do visit us again and please use this correspondence to get an extra 20% off on your next stay with us plus a free upgrade to a suite. This is our way of saying thank you for your business and we want you to come back and take advantage of this opportunity with no expiration date.

Thank you once again

santosh xavier

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Reviewed 6 September 2012

We made our reservations ahead of time and were given excellent rates on three rooms (as well as an upgrade to a suite). My wife, sons and their families were very impressed with the accommodations and hotel amenities. The staff were responsive and friendly. We all gathered each morning for a great breakfast in the dining area. We are already planning our stay for next year's family reunion.

Room Tip: Make reservations for best rates and room selection.
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  • Stayed: August 2012, travelled with family
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Thank JMacJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 8 September 2012

Dear Mac,
Thank you for those kind words. We never forget our motto here and that is " we have food on our plate and roof on top of our heads because of our guests" so thank you for giving us the opportunity to serve you and your family we eagerly await to welcoming you and your family back.

I will share those kind words with my staff and I am sure it will make their day as it has mine.

yours truly

santosh xavier

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Reviewed 1 September 2012 via mobile

I read all the good reviews and we stopped here on way home from gulf shores.we asked about pool and for a quiet room. We were in back on first floorr.come to find out,there was a family reunion and a big teen birthday party. The pool got overloaded and we couldn't use the hot tub.we tried 3 times and in the morning too.someone kept running around above us and room next door had a barking dog. The mgr seemed indifferant when we complained. Wish I would've been told,we were looking for a quiet eveninng in the hot tub. If we had known so much was going on,we would've chose somewhere else.pool was cold and hot tub luke warm. Not a whole lot selection at breakfast.rooms were very nice and clean. Wish we wouldve went to the hampton.when I asked for quiet room,should've never been put on first floor..I will know next time to ask!!

  • Stayed: August 2012
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1  Thank indianasunshine261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 2 September 2012

Thank you for taking your time to respond to your stay at our hotel. I am so sorry that your stay was not to your satisfaction. We endeavor very hard to make sure all of our guests are 100% satisfied and I am sorry yours was not to par. I just have one thing to say, you spoke to me about the fact there too many people in the pool area and in the hotel and that I was indifferent to your needs.

I don't think I was indifferent to your needs I just couldn't tell everybody in my hotel to leave so you can have some quite time in the hot tub or in the hotel. I do not cater to just one person, I have to cater to several and they all pay just like you. That is a tough spot to be in and I hope you can understand and appreciate that. I also remember asking you if the noise in your floor persisted to give me a call so I could track down the parents of the kids and ask them to keep it down. You had complained to me about the noise at 8:15pm, children unfortunately are most active before bed time (in my experience) I never did hear anything back from you so I assumed everything was O.K!

I do admit that I should have informed you that there were many people staying at my hotel and that we were packed to the brim so if you wanted to be just alone then perhaps Hampton or some of the other hotels in our neck of the woods would be a better choice because they were not so bustling. I am truly sorry about not having the hindsight to inform you that when you checked in. If I may, might I also recommend you to ask the hotel how busy they are before you check in so you know how loud or quiet they will be for the rest of the evening.

Once again I am indeed very sorry about your stay and I hope that you give us another shot down the road perhaps around December when we are slow. I will give you a room at 50% discount for the inconvenience you experienced with your stay this time. I hope that you will take advantage of that.

yours truly

santosh xavier

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Reviewed 23 August 2012

Staff was very friendly. Rooms are great. Will stay here again without question. Also when the staff found out I had been on the road for 15 hours the gave us a free upgrade to a suite and also offered to put a breakfast to go because we were leaving at 3am. Thats service..

  • Stayed: August 2012
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Thank roomtech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 26 August 2012

Thank you so much for your review. I have shared your thoughts with my staff and we will indeed take joy to see you back. We appreciate your business.


Yours truly

santosh xavier

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Reviewed 28 July 2012

Though I was greeted within a few minutes of arrival. I waited almost 10 minutes to check in. Though I was waiting and the front desk person was checking in someone else that was having some issues, he continued to stop the checkin process to answer the phone. He did offer water to me but didn't offer a snack until my kids asked. He directed us to cookies that were some distance from desk and in kitchen. The room was clean and updated but there was no microwave or refrigerator. There was also no microwave in the breakfast area but we were allowed to go into the kitchen to use one.

  • Stayed: July 2012, travelled with family
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1  Thank Melissa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded 7 February 2015

Dear Valued Guest,

Good evening and thank you for writing. I am so delighted to hear that you had a great stay with us. It gives me even more pleasure that you felt right at home. Each and every member of my team is adept to our guests needs and they know precisely what to do and say to make your day.

Sandy and Sharon are exceptional in feeding our guests they sure know how to spoil you rotten. Why shouldn't they as they control the most important meal you consume for the day...Breakfast.

I took the liberty of putting up your comments in the break room for all to see. It made my day reading it now it is time to pass on the love to my other 23 team members.

Thank you so much for writing and we would love for you and your family to come back so we get to spoil you yet again.


Yours truly


santosh xavier



As we continue with our renovation it is noteworthy that our heated pool & hot tub is 100% functional.

Our other minor renovations will continue on as mentioned earlier the new outlook is something we are all very excited to see about. There are several moving parts to this project so I am very sorry in advance for those reading this in anticipation of your dissatisfaction. I will do everything within reason to keep you happy that is a promise I intend to keep.

Our goal and aspiration is to find novel ways to keep you 100% satisfied and that is precisely what we are good at and we can only do that if you write or tell us about it, be it good or bad.

We prefer the good ones over the bad

From us and from our families to you and yours may this year bring peace, happiness, good health and prosperity.



Santosh and his franklin ky team

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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Phone Number:
Region: United States > Kentucky > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Franklin
Price Range: £66 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 
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