I did not personally stay at this location as I was disgusted by the customer service of Manager Santiago. He was curt, rude and condescending while explaining his policies to me. While I can understand and respect hotel policies as far as cancellations or being unable to transfer the reservation to another holiday inn, he did not need to be a straight up jerk about it. He had no patience, would not allow me to speak or ask questions. He ran over me and gave lengthy and unnecessary explanations as to why he didn't want to be sued. Again, I understood his "hotel policy" however he made no effort what so ever to try to accomodate or even apologize for the situation. His "it is what it is" attitude has solidified the fact that I will never book with any Holiday Inn again. While I understand one person doesn't make a hotel or service, I refuse to return due to Santiago's representation as not just an employee but as a manager.
- Official Description (provided by the hotel):
- Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more less
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