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“Friendly place, but...” 3 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Franklin

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Holiday Inn Express Hotel & Suites Franklin
Ranked #1 of 10 Hotels in Franklin
Certificate of Excellence
Ohio
Level Contributor
523 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
“Friendly place, but...”
3 of 5 bubbles Reviewed 1 October 2010

We stayed at the hotel for one night traveling through the area looking for accommodations close to the freeway. It appears to be relatively new.
Plus: chips, salsa, cookies and bottled water offered on arrival; room (King suite) was spacious; friendly personnel.
Minus: New desk clerk at check-in was geniuinely concerned about guest satisfaction but did not know how to use software and did not know what kind of rooms the hotel had or whether they had microwaves. Bathtub had mildew. People had parked vehicles hauling trailers across the spaces in front of the entrance, so everyone but the early arrivals had to park further away. Different desk clerk on check-out also was new and did not know how to work the software either.

  • Stayed September 2010, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank JJTOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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282 reviews from our community

Traveller rating
    221
    42
    13
    1
    5
See reviews for
106
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54
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Algonquin, Illinois
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 24 July 2010

The hotel was new and very clean. They upgraded me from a double to a "suite" which actually was a larger room with a wet bar area. Still with four of us it was nice to have the extra room and a couch. Cookies in the afternoon and the usual HIE breakfast fare. Rooms were really nice for a HIE and bedding was extremely comfortable. Staff was friendly. Decent indoor pool with a hottub. Overall a nice stay and it will become our stopover spot

  • Stayed July 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Charlie3446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 June 2010

We stayed at this hotel on our way to a wedding in Indiana. This hotel is a step above any other Holiday Inn Express. From the courteous and helpful young woman at the front desk, to the exceptional female employee at the breakfast buffet, nothing could have been improved on. Our room was clean, quiet and the bed was better than our bed at home. Nice Mexican restaurant in walking distance.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Floridagirl40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 7 May 2010

My family took a vacation down to Alabama for spring break. We all felt that this was the best hotel we stayed in during our trip.
Our room was very clean, comfortable, and nice. The breakfast was free and was some of the best food we have had at a hotel! The staff was very friendly and helpful!
The swimming pool was very clean and fun to swim in. Overall, this was a great hotel !!!

  • Stayed March 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hoosiertravelersnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munster, Indiana
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 2 March 2010

This hotel is simply outstanding, it's like a diamond standing out amoung the other cheap-o hotels surrounding it. The facilities are beautiful, cleaning is immaculent, and the breakfast was wonderful! The pool was heated to around 90 degrees and was an absoulte blast to use! The facillity is so well insulated that at night, you can hear a pin drop its so quiet! The staff are extremely friendly, with the breakfast hostess going out of her way to pack us a "to go" bag filled with individually wrapped cinammon rolls.. for no charge! They REALLY care about their customers here and it shows! My only complaint is that the hot tub was colder than the pool and smelled like fish and the bed was a wee bit to stiff... but then again the place is brand new so perhapse they needed some breaking in :) I'd have absolutley no hesitation to stay at this facility again!

  • Stayed February 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank StormGryphon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
1 review
5 of 5 bubbles Reviewed 22 February 2010

This was one of the best Holiday Inn Express' I have ever stayed in. I hotel is new and very up to date! I rooms were large with plenty of space to move around. The best thing about this property would have to be the staff! Everyone from front desk to housekeeping is extremely nice and willing to do whatever it takes to make you stay as enjoyable as possible. I give them the deepest grautitude of appreciation for a wonderful night stay. I will be returning.

  • Stayed February 2010, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KatCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
1 review
5 of 5 bubbles Reviewed 24 December 2009

We have stopped into this hotel many times as a middle point from where I live and my destination, where my son lives. We always enjoy the friendly staff and the wonderful service starting from the point of check-in to check-out. The pool is a great extra and it is like swimming in bath water! Also my husband likes to golf and this is perfect since the Kenny Perry's Country Creek Golf Course is only minutes away. I can't get enough of this place and in my opinion the price is respectable given the surrounding choices. I will continue using this hotel in the future and just want to say Thank you for all their hard work.

  • Stayed November 2009, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cch1241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Property: Holiday Inn Express Hotel & Suites Franklin
Address: 85 Neha Dr, Franklin, KY 42134-7846
Phone Number:
Region: United States > Kentucky > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Franklin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 
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