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“Great extended stay experience”
Review of Quality Inn

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Quality Inn
Ranked #1 of 2 Hotels in Harlan
Certificate of Excellence
Reviewed 18 June 2013

I stayed here on weekdays during June for a student rotation at the hospital.The staff really worked with me on rates and were very flexible and kind. The hotel has been remodeled and has great bedding. Everything has a nice sleek look. Nice flat screen TV, microwave, mini fridge/freezer combo and free wifi. Continental breakfast is pretty good too - bacon, eggs, sausage, ham, biscuits, gravy, fruit, pastries/bagels, cereal, waffle & pancake machine. Pool is small and indoors but well maintained. There is a washer and dryer available to guest for a charge and I've seen an ice machine and a drink machine but I haven't really used them. There is a great walking path right in front of the hotel and it is less than a mile to walk to (left out of the hotel) Food City, Family Dollar, Long John Silvers and more or (right out of the hotel) Pizza Hut, Taco Bell, KFC, WalMart and more. The hospital is about a mile away and was a very easy drive every day. I also looked at staying at Mount Aire Motel which looked nice from the outside, but when I looked at a room I was disappointed. It was also more expensive as they didn't offer as good a discount for extended stays. I'm really glad I chose this place.

Room Tip: My wifi signal was kind of weak when I was in a room in the back corner of the hotel.
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  • Stayed: June 2013, travelled on business
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1  Thank b3ach0rbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOSWIP, Regional Director of Sales at Quality Inn, responded to this reviewResponded 20 June 2013

Thank you so much for your recent review of our hotel and the surrounding area. We are very pleased that you stayed with The Comfort Inn Harlan during your extended time in Harlan. We appreciate your kind words. The Staff and Management are proud of the renovations and our "BRAND" new name! We hope to see you again, should your travels bring you back to our area. Best Regards, Cindy Addison, Regional Director of Sales

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47 - 49 of 49 reviews

Reviewed 14 June 2013

This is my third visit to Harlan and the third visit to this hotel. They have just completed a renovation/conversion and are now a Comfort Inn. WOW!! What a great job they did. The whole hotel looks wonderful. The staff is also very nice and accommodating. The beds are over the top. Slept like a baby! I completely enjoyed my stay and will make sure on my next visit to stay at this property.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank Cindy1241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOSWIP, Regional Director of Sales at Quality Inn, responded to this reviewResponded 20 June 2013

Thank you for your review of our hotel. We are very proud of the conversion from a Holiday Inn Express to The Comfort Inn Harlan. The Management and Staff are happy that on your return visits you always select our property. We hope to see you soon and Safe Travels! Best Regards, Cindy Addison, Regional Director of Sales

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Reviewed 7 June 2013

I don't normally write reviews. I was in town for 3 nights with a large group of people. I believe we had individually reserved 8 rooms in the hotel. I had reserved a non-smoking king bed hotel room. I am not sure why this hotel was open during renovations as it looked like a major hazard for guests. The elevator wasn't working, the main stairs were being replaced, caution tape was throughout the lobby and main floor. Additionally, fresh asphalt had been laid down and the smell was within the hotel. After checking in (it took a while for someone to come to the front desk--there was no bell or anything), I went to my room where I was taken aback by the smell of smoke. It was clearly not a non-smoking room as I had requested. I immediately went downstairs to correct the situation where I was informed that the hotel was booked solid. Other than an apology, no effort was made to fix the situation. The employees told me that smoking vs. non-smoking rooms were not guaranteed. I was forced to cancel my reservation and find another place to stay for my trip at the last minute. I would not recommend this hotel.

  • Stayed: June 2013, travelled on business
    • Location
    • Rooms
    • Cleanliness
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1  Thank n2voleybal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDOSWIP, Regional Director of Sales at Quality Inn, responded to this reviewResponded 14 June 2013

Thank you for writing your review of our hotel. We apologize that during your recent visit to Harlan our hotel was under renovation. We have completed the conversion of the hotel to The Comfort Inn in Harlan. I do understand from talking with our General Manager that you and your party were able to stay at the hotel. We do hope that on your next visit to our area you will once again chose to stay with us. We have got a great new product and a brand new name. Best Regards, Cindy Addison, Regional Director of Sales

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Additional Information about Quality Inn

Address: 2608 South Highway 421, Harlan, KY 40840-5509 (Formerly Comfort Inn Harlan)
Phone Number:
Region: United States > Kentucky > Harlan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Harlan
Price Range: £85 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
At the Comfort Inn, Harlan our priority is to meet your every need and expectation! This newly renovated hotel offers spacious rooms with king or two full beds and suites that will make you feel a touch of home. We start the morning with the Free hot breakfast from 6:30am to 9:30am. Free high speed wireless internet access in all guests rooms and lobby. The Comfort Inn, Harlan is a pet friendly hotel. We understand pets become a part of the family and need to travel with their family too. However, we do ask that you sign a pet contract at check-in. Located in downtown Harlan, the Comfort Inn is convenient to the Harlan Appalachian Regional Hospital and many other business locations. The hotel is nestled in the valley of Kentucky’s Pine Mountains and beautiful year round. We are just a 45 minute drive from Middlesboro Kentucky. The Comfort Inn Harlan is a completely renovated facility with a huge luxurious indoor pool, and deluxe spa room accommodations. ... more   less 
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Also Known As:
Holiday Inn Express Harlan Hotel Harlan
Holiday Inn Harlan
Harlan Holiday Inn

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