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“Back from South Carolina”

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Economy Inn and Suites
Ranked #5 of 6 Hotels in Henderson
GreenLeadersBronze level
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114 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Byron Center, Michigan
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 August 2013

The room was musty and moldy. The windows were filthy, I don't think they have been washed in years.The staff was unfriendly and the breakfast was too gross looking to even try. My advice is to go down the street to the Sleep Inn. That's exactly what we did the next day. See my review for that one.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran P, Guest Relations Manager at Economy Inn and Suites, responded to this review, 28 August 2013
This only shows how important it is to hear our customer’s feedback for us to further improve our services. We would like to thank you for making the effort to bring this to our attention, and we are deeply sorry for we fell below your expectations. Our hotel strives hard to maintain a good level of service, cleanliness and quality of its products and for this reason your comments are very troubling and will certainly be looked into. It saddens us to know that the staff failed to meet the services you required and that the cleanliness of the room was not of your liking as well as the breakfast selection and staff demeanor in total during the time of visit, please know that this occurrence will be subject for meticulous evaluation so that we may be able to plan probable amendments to prevent such incident in the future. Thank you for giving us an opportunity to correct and address the issues you raised in the best possible way. We sincerely hope that we may be given a chance to change your perception of our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Murfreesboro
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2013

Poor. Will not return. Furniture worn and outdated. Notice hole in bathroom door near the base. Telephone did not work even when plugged in. No closet space or rod; however did bring rod when asked. Bathroom was handicapped accessible which I did not need which was more of a nuisance. Noted bug on floor in bathroom.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
1 Thank Wendell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran P, Guest Relations Manager at Economy Inn and Suites, responded to this review, 1 August 2013
We are deeply sorry to hear that you have been put through such a very upsetting and inconvenient experience following your recent stay with us. Please know that such matters will be seriously taken into consideration and be thoroughly assessed and evaluated so that such instances will be avoided in the future. The issue with the cleanliness, the room condition in total and the needed repair on some areas is indeed troubling, please know that this matter will not go unnoticed and this will undergo meticulous assessment so that correction of deficiencies will be better implemented. We sincerely hope that we may be given another chance to give you a far better experience very soon.
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Travellers are raving about these Henderson hotels

Joplin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 July 2013

We reserved 2 rooms. Two cribs were put in the smoking room instead of the non smoking room. Although the desk clerk apologized, she did not rectify so we moved the cribs ourselves (after having driven 8 hours). The smoking room which was occupied by 2 people was equipped with only one ash tray. We stayed 3 nights and the shower was never cleaned during our stay. The bedspreads were not clean and so, not being sure about the blankets, we did request that the blankets and bedspreads be left off the beds. After checking in we discovered the non smoking room was not ready to be rented: The bathroom was not cleaned, beds were made except the pillow cases were lying on the bed, not on the pillows. The floor had not been vacuumed. The desk clerk did come and clean the bathroom, we declined vacuuming due to the lateness of the hour. I think the 9 am closing of the breakfast bar is a bit early for vacationers who may want to sleep in a bit. We only make the trip to Henderson once a year. This was our first stay at Super 8 because of the rate and we are retired with limited income. However, we will not make that mistake again.

Stayed July 2013, travelled with family
Review collected in partnership with Super 8

Helpful?
1 Thank Dorothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiran P, Guest Relations Manager at Economy Inn and Suites, responded to this review, 21 July 2013
It is indeed regrettable to hear that we have not met your expectations in the best possible way, and for that we are deeply sorry. We wish to thank you for taking the time out of your busy schedule to inform us of how we may better improve in the delivery of our services. The constructive feedback you gave regarding our customer service and room cleanliness in total will not go unnoticed and rest assured that this will be given its due action to correct such deficiency. We sincerely hope that we may be given another chance to make it right on your next visit to the area. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Economy Inn and Suites

Property: Economy Inn and Suites
Address: 2030 US Highway 41 N, Henderson, KY 42420-2351 (Formerly Super 8 Henderson)
Region: United States > Kentucky > Henderson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Henderson
Price Range (Based on Average Rates): £
Hotel Class:2 star — Economy Inn and Suites 2*
Number of rooms: 80
Official Description (provided by the hotel):
Economy Inn & Suites features 100 renovated rooms, many of our rooms have:new carpet,new paint, new lighting, new beds, 3 sheet bedding and flat panel TV's. The in-room channel lineup includes expanded cable and premium channels. The hotel has several Jacuzzi suites, along with 1 and 2 bedroom luxury suites which are ideal for a special night out. The Economy Inn & Suites provides a complimentary hot continental breakfast which includes biscuits, gravy and sausage, and a self-serve Belgium waffle station. Economy Inn & Suites has the largest saltwater pool in the tri-state area (open seasonally spring and summer). Our pool is also handicap accessible. Economy Inn & Suites is conveniently located on US Highway 41 North just minutes south of Evansville, Indiana. The parking lot is large and easily accommodates truck and tour busses. A large meeting room accommodates approximately 75-100 people depending on the usage and set-up. The meeting room features one wall with full windows, providing great natural light. ... more   less 
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Also Known As:
Henderson Super 8
Henderson Super Eight

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