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Hawthorn Suites by Wyndham Louisville/jeffersontown
Ranked #1 of 9 Hotels in Jeffersontown
Certificate of Excellence
OVERLAND PARK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Dated”
2 of 5 bubbles Reviewed 30 September 2012

I have stayed in several Condo like Hawthorns and enjoyed them. This is not one of them. They took over for Candlewood suites and there were some issues. Bathroom was dated, needs renovation and really no water pressure out of sink. Breakfast option mediocre...few freebie handouts but if you don't like muffins, candy bars then you are out of luck.

  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
1 Thank Bohdan w C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDFLECDC, Front Office Manager at Hawthorn Suites by Wyndham Louisville/jeffersontown, responded to this review, 20 October 2012
We are sorry to hear that you were disappointed with your stay with us. We strive to keep each of our rooms clean and well maintained, but understand there may occasionally be areas that are overlooked. We wish you would have alerted the front desk of the problem with the water pressure so we could have had our maintenance staff investigate the issue. This would have given us the chance to address your areas of concern during your stay. Our Front Desk stay is available 24 hours a day to tend to your needs. Hawthorn Suites amenities vary by location. This location does not have a breakfast room at this time. The nightly rate at our location is also at a lower price point when compared to other hotels in the area that do offer a full hot breakfast service. We do, however, have FREE coffee service available 24 hours a day, and also offer FREE muffins, granola bars, and juice in the mornings. We also have a convenience store area on the first floor with food items available for purchase should you decide to enjoy items in your en suite kitchen. Thank you for sharing your thought as we use guest feedback as a tool to improve our service
.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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371 reviews from our community

Traveller rating
    169
    113
    54
    23
    12
See reviews for
101
88
36
114
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Memphis, Tennessee
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 August 2012

I've been here 30+ days and I have nothing negative to say about the hotel. My room is comfortable and clean. Staff, front desk and hospitality people, have gone beyond the call of duty to make my stay pleasant.
Refrigerator, stove top, dishwasher and microwave in my room. Free washer/dryer area and workout room available.
My only suggestion would be to take out the tube TV's and replace with flat screens.
Hotel recently changed owners, new name is Hawthorn Suites by Wyndham. Thankfully just the name changed and not the staff!!

Room Tip: My room faces the west..so afternoon sun really warms the place up...keep your sunshades closed in t...
See more room tips
  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDFLECDC, Front Office Manager at Hawthorn Suites by Wyndham Louisville/jeffersontown, responded to this review, 13 October 2012
We are very pleased to hear that we were able to make you feel at home during your stay with us. We aim to please all our guests and make everyone feel at home, but we are particularly proud of the care and attention that we give our guests staying for an extended period of time. Our staff had to adjust when our location changed "brand flags" and became a Hawthorn Suites, and we are especially excited about the positive changes to come down the road as the result of becoming a Wyndham property. We are happy to hear that you enjoyed your stay, even as our property was in the process of transitioning brands. Thank you for your kind words.
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Additional Information about Hawthorn Suites by Wyndham Louisville/jeffersontown

Property: Hawthorn Suites by Wyndham Louisville/jeffersontown
Address: 11762 Commonwealth Drive, Jeffersontown, KY 40299
Phone Number:
Region: United States > Kentucky > Jeffersontown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Jeffersontown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hawthorn Suites by Wyndham Louisville/jeffersontown 3*
Number of rooms: 76
Official Description (provided by the hotel):
At Hawthorn Suites by Wyndham Louisville, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with icemaker in the freezer. Work efficiently at your oversized executive desk with two separate phone lines-Use our free Wifi to surf the web. Relax in your recliner while you enjoy watching HD channels on a 37" LCD television. Start off the day with our free hot breakfast which includes milk, coffee, juice, pastries, yogurt, waffles, fresh fruit, oatmeal, cereal, and hot breakfast items such as eggs, bacon,or sausage. Use our business center to check e-mail or print boarding passes. Work off some stress in our fitness center or visit the vending area and guest laundry facilities on the 1st floor. We're a pet friendly hotel with a small fee (see animal services for pricing). Enjoy 4 weekly evening receptions featuring complimentary light-fare food, snacks, and soft drinks. The Hawthorn Suites by Wyndham Louisville - Jeffersontown is conveniently located off of interstate 64 and exit 17 South. The finest dining, shopping and entertainment are also within miles. ... more   less 
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Also Known As:
Candlewood Suites Louisville
Candlewood Louisville
Louisville Candlewood Suites

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