Staying at this hotel taught me a very valuable lesson. I am away from home sometimes up to 20 nights a month therefore I carry the top level of status for the Choice Hotels rewards program. I do most of my hotel reservations on line. Staying at this hotel taught me a very valuable lesson.
I have filled in the Special Request area of the online form in the past only to be told they don't look at that area. For this hotel, I wished I had indicated I needed a quiet room. I was placed right next to the ice machine and laundry area. Needless to say, it was not a room conducive to sleeping.
When we mentioned this to the young man at the counter, he tried to help but could not because they were completely full. Mentioning this discomfort to the front desk staff they next morning, they informed me if I had put our wish for a quiet room on my reservation request, they wouldn't have put me in that room. They weren't that pleasant about it either. Defensive and slightly rude are the two words I would use about their behavior.
My being a Diamond Elite member of Choice Hotels for more than 10 years didn't make a bit of difference to them when they were assigning rooms that day. I was disappointed in their decision process when assigning rooms. Next time I'm in Louisville, KY, I will not stay here and you might remember to fill out the special request area of the reservation form if you want or need something other than their choice for your nights sleep.
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- Also Known As:
- Louisville Sleep Inn