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“Totally worth the price”
Review of Quality Suites

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Quality Suites
Ranked #4 of 4 Hotels in La Grange
Reviewed 30 May 2014

I stayed at this comfort suites for one night. Susan and Melissa were very friendly, the room was lovely and the bed was comfortable. The breakfast was a full breakfast, not one of those piddley continental breakfasts. The hotel and pool were nice and clean. Over all it was a very comfortable experience.

  • Stayed: May 2014, travelled with friends
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1  Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 31 May 2014

Hello Kim P.,

Thank you for taking the time to complete our online survey. Your feedback is very important to us. We use it to improve our guest experience.

We do cherish our employees and they strive to make this hotel feel like a home away from home. I'm happy to know they are making our guests feel great!

Thank you,

Melissa Brewer
General Manager

Comfort Suites
1500 East Crystal Dr.
LaGrange, Ky. 40031
502.225.4125

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43 - 49 of 86 reviews

Reviewed 29 May 2014

I had a wonderful time at this hotel, from the employees, Susan, Melissa L. and Melissa B. The housekeeping supervisor (Joyce) was absolutely wonderful and she does a wonderful job. Thank you for working so hard! The hotel was clean and friendly. They all make you feel like you are home. The atmosphere is welcoming. The breakfast was delightful and the breakfast attendant was great. Its a must stay! Thanks guys!! I will be back!

  • Stayed: May 2014, travelled with family
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1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 5 June 2014

Hello,

Thank you for taking the time to complete our online survey. Your feedback is very important to us.

I am glad you enjoyed our employees. They strive to make our guests feel at home and it sounds like they did a good job with you.

We look forward to seeing you in the future!

Thank you,

Melissa Brewer
General Manager

Comfort Suites
1500 East Crystal Dr.
LaGrange, KY 40031
502.225.4125

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

I agree with the other reviewers about a strange odor to this property. We did have to ask to change a room because of the stale smell and a HVAC system that was not working correctly. The hotel is very small for a Comfort Suites, which is not a problem.

The staff was friendly, but there is a general feeling of disrepair. It is obvious that the carpet is newer and there is a nice solid surface counter in the bathroom. However, there is a lot of cost cutting measures that can be seen. For instance, our room had a nicely tiled shower, but the bathroom floor was not done - just a strip in front of the tub. The art is not a proper size for the space. The bed was not as comfortable as I am used to at a Comfort property.

There is a small indoor pool, that is over chlorinated so it stings the eyes just sitting in the room. It was disappointing to see that the hot tub had been filled in with concrete - just another cost cutter and a major disappointment.

There was a hot breakfast provided which was good. It was an overnight stay while on the road, so it was ok. I would not want to spend more than one night at this hotel, and would look at other options if I'm in the area again.

  • Stayed: May 2014, travelled with family
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Thank maawandoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 29 May 2014

Thank you for taking the time to complete our online survey. Your feedback is how we improve our guest experience and is very important to us.

We apologize for failing to exceed your expectations and hope that you will give us another chance to do so.

Thank you,

Melissa Brewer
General Manager

Comfort Suites
1500 East Crystal Drive
LaGrange, KY 40031
502.225.4125

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

We noticed a couple minor problems with the room after check-in, but not worth switching. But when I tried to air out the place with the A/C and its fan would only run weakly, I went to the desk and reported it. The clerk was very apologetic and switched us to another room immediately. Outstanding and friendly service. Everything was perfect in the new room, especially the A/C and didn't have the two other problems either. The room was clean and comfortable. The breakfast was also good. So we were happy with our stay.

  • Stayed: April 2014, travelled with family
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1  Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 9 May 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Melissa Brewer
Assistant General Manager
Comfort Suites
502.225.4125

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Reviewed 3 May 2014

Very friendly staff, from the front desk with Susan and Melissa, to the house keepers, they made us feel "at home" and welcomed. Rooms are recently renovated, so the rooms were better than I originally thought on first impression. Appreciated the Kentucky hospitality.

  • Stayed: May 2014, travelled with family
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Thank Patty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 6 May 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Melissa Brewer
General Manager
Comfort Suites
502.225.4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

We met here as a halfway point to bring my father (suffering from poor health & in a wheelchair) up north. The minute we walked into the lobby, the air felt quite humid and the smell was disgusting. The main lobby area smelled of mold and the elevator smelled so gross (like someone had defecated on the carpet & no one bothered to sanitize it), that we used the stairs. My throat became immediately irritated from the ambient air. We had to sign a "no smoking" form yet the bedspreads in the rooms contained burn holes and disgusting stains, (See pictures.) Our room also smelled like dirt (yes, literally like dirt).There seemed to be what looked like orange mold throughout our shower. My father's "handicap" room had a bathtub vs. a shower rendering it totally useless for him. Fortunately his room did not smell like ours (thank goodness) but that is the only positive note. Upon check-in, he even commented to the desk clerk "as a Comfort Suites Gold Card carrier, he had never experienced such an unclean hotel". My heart went out to the staff, all of whom were stretched way too thin as they tried to accommodate the various guests with a skeleton crew. The desk clerk seemed like she was trying to protect Melissa, the Manager who was nowhere to be found (the weather was absolutely gorgeous that weekend). Finally the desk clerk let us talk to Melissa by phone to complain about the poor conditions. We actually tried to withdrawal our reservation due to the unsanitary conditions; but we had missed the 4:00 PM cut off by maybe an hour so the absentee manager, Melissa would not budge, boldly claiming over the phone "my hotel does not smell". She was totally unsympathetic to our many concerns. Of course I understood the following morning why she (most likely) had not been on site to address our many issues of concern when she roared up on her motorcycle and stayed for a few brief minutes before riding off into the beautiful spring day. Again, her shorthanded staff, no matter how thinly spread they were; seemed to try and accommodate the guests, and I felt very sorry for them. I rated the "Service" as Average since the staff seemed to care about making the guests comfortable but sadly did not have the manpower to do so.

Room Tip: The rooms along the back of the hotel are very close to the noisy and heavily traveled highway. If h...
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  • Stayed: April 2014, travelled with family
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2  Thank Ohiomomforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 26 April 2014

Hello "Avoid",

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Melissa Brewer
General Manager
Comfort Suites
502.225.4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

I have been staying at this location for many years. There were a couple of years where things were really run down but I think they are trying really hard now. They allowed me to have a birthday party in the breakfast area on a Thursday evening. There were 7 children under age 11 and 6 adults. This is not something you expect to have included in the price of a two night stay. Our room was along the back of the motel and the highway is loud. However, I find if you just leave the fan/heat/airconditioner running it will almost take away the traffic sound. I found the breakfast to be good. I made a waffle and had some sausage. The coffee was great and they have many flavored creams to add to the coffee. The second day we had donuts and cereal. You can do toast, bagels and they have peanut butter. I also like the area where you check in that has snacks, sodas and even items you can fix in your microwave. The room has typed information about the FREE wireless, the T.V. and other things you often need to know. At the front desk is a list of restaurants in the area. There are restaurants that will deliver to the hotel. Just prior to this trip we stayed in a motel where the price was 5X as high per night. I had to make multiple calls to get some regular coffee for the pot in the room. We had plenty at this Comfort Suites. At the fancy New York hotel I was never able to get another bar of soap. You can imagine how far two paper thin bars of soap go when being used by three people. Here I never asked for soap and they left extra bars after our first night stay. We did like having the small refrigerator, microwave, kitchen sink, coffee pot, and sofa. This room is larger and more comfortable than your average two bed room. The pool was clean and warm. I hope you will give this location a chance. They really do want your business and I think they would try to get you just about anything you wanted.

Room Tip: If you are a light sleeper, see if they have a room on the front of the hotel.
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  • Stayed: April 2014, travelled with family
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Thank Kathyshowme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa B, General Manager at Quality Suites, responded to this reviewResponded 22 April 2014

Hello,

Thank you for taking the time to fill out our survey on TripAdvisor. Your feed back is very important to us and we use it to make every guests stay here enjoyable.

I'm happy to hear the staff here exceeded your expectations. We strive to make all of you happy.

We look forward to seeing you again in the future.

Thank you,

Melissa Brewer
General Manager

Comfort Suites
1500 East Crystal Drive
LaGrange, Ky. 40031
502.225.4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Suites

Address: 1500 E Crystal Dr, La Grange, KY 40031-1388 (Formerly Comfort Suites)
Phone Number:
Region: United States > Kentucky > La Grange
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in La Grange
Price Range: £67 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
A La Grange hotel - Quality Innhotel in the heart of Oldham CountyNestled in the heart of Oldham County and easily accessible from Interstate 71, the Quality Inn(R) hotel is convenient to the highway triangle of Cincinnati, Louisville and Lexington. This La Grange, KY hotel is about 35 minutes from Churchill Downs horse racing venue, the Louisville Science Center and the Louisville International Airport. La Grange is Oldham County's largest city. It is filled with historic sites, iron-front buildings, a variety of restaurants, several shops and the Renaissance Revival-style courthouse, built in 1875. Your Q Breakfast is full of hot and delicious options, making breakfast at the QualitySuites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, sausage, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Guests of this La Grange, KY hotel will enjoy amenities like free local calls, free weekday newspaper and free coffee. Enjoy a workout in the fitness center, or relax in the indoor pool. Business travelers will appreciate a computer with Internet access in the lobby. There is a meeting room available to accommodate most events and business functions. All spacious guest rooms include refrigerators, microwaves, free wireless high-speed Internet access, coffee makers, irons, ironing boards, two-line telephones and cable television with HBO. This is a pet-friendly hotel. The Quality Suites hotel provides a convenient location, superior accommodations and excellent service. You'll find us to be the perfect destination for relaxing or working while in the La Grange area, also we have just completed a full renovation. Pet accommodation: 20.00/Night per pet. Refundable Deposit Required: 50.00. Size limit maximum of 75 pounds ... more   less 
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Also Known As:
Comfort Hotel Lagrange
Comfort Suites Lagrange
Lagrange Comfort Suites

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