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“Choose another location in downtown” 3 of 5 bubbles
Review of Hilton Lexington Downtown

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Hilton Lexington Downtown
Ranked #14 of 71 Hotels in Lexington
Certificate of Excellence
Manhattan, Kansas
Level Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Choose another location in downtown”
3 of 5 bubbles Reviewed 9 July 2014

The Hilton Downtown is a very nice facility, but is severely lacking in southern hospitality. The front desk staff appeared to be more annoyed than helpful, the banquet staff was decent, but not overly professional. The banquet captain was seriously not very professional and the supervisors just didn't appear to care about that at all. The hotel restaurant was very tasty, but again the staff was lacking. They were more concerned that they be able to go on break (during the lunch "rush") which wasn't much of a rush anyways and just not very professional. I expect much more out of a Hilton branded property. I'll stay at the Hyatt across the street next time. It appears to have better rates anyways.

Room Tip: Try to get a view of triangle park and the convention center if possible.
See more room tips
Green Features: I'm not sure there were any environmentally-friendly practices. I did not even notice recycling bins.
  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 16 July 2014
We appreciate your feedback and use it to help us better serve our guests. I’m sorry to hear you were disappointed in your most recent stay while in town on business. I hope you come back and give us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,048 reviews from our community

Traveller rating
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    314
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    68
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Pottstown, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

I stay here all the time, at least once a month all year and during breeding (thoroughbreds) season I'm here almost every week. The staff is friendly and dedicated. The rooms are always clean and if there is ever an issue with anything guest services is on top of it. The food is consistently good and the pool is usually under utilized so when my kids come along they have tons of fun. Very safe and a good location for all activities in the Lexington area. The only downside is that traffic during rush hour can be pretty slow. If you have a room facing the park the view is lovely. The breakfast and afternoon appetizer spreads on the executive floor are above average compared to other Hilton locations. They always have a nice choice of cheeses, fruit, vegetable platters, etc. I am always happy when I pull in here!

Room Tip: Ask for park facing
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jhowell007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 16 July 2014
We are happy to be your home away from home! Thank you so much for taking the time to send in this outstanding review of our property. I will pass along your compliments to our staff for always being friendly and dedicated. Again thank you for the great feedback. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loveland, United States
1 review
5 of 5 bubbles Reviewed 4 July 2014

My daughters orientation at the UK campus was made easy and affordable with this Hilton. Nice folks nice room and was relatively empty so quiet too. Will use the same hotel for next trip down for move-in date

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 16 July 2014
Happy to hear you enjoyed your stay while in town for your daughter’s orientation at UK. We will look forward to your return next month. Thanks so much for sending in a review. And we wish your daughter lots of luck starting out her college career. It’s a very exciting time for everyone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffield, Oh
Level Contributor
141 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

We have had some very good experiences recently with the Hilton chain, but this one is not up the the standards we have come to expect. Our door key card was very difficult to use as was the door handle....it was hit or miss every time we came back. The bath amenities were very limited--no bath gel, and the bathroom was cramped although the room itself was spacious. In comparison, we stayed at the Hyatt just across the street a year ago, and had a spacious room and bath with complimentary cookies and flavored water in the lobby in the afternoon, as well as, complimentary parking just across the street. Parking at the Hilton is $8 and getting to it is quite convoluted with two elevators and a hike. We also thought the Hyatt staff was more friendly and welcoming as were there dining and bar area. If you have a choice, and pricing is similar, go with the Hyatt.

Room Tip: Ask for one facing the triangle otherwise you are facing roofs and air conditioning units.
See more room tips
Green Features: We really did not observe any. There was not even a note about re-using towels.
  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank happyonabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 2 July 2014
We appreciate your feedback on your most recent stay. We apologize for any inconvenience you experienced due to issues with your key card. Our goal is for every guest to have a hassle-free stay. We hope you come back and give us another try next time you’re traveling with friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rushville, Missouri
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 June 2014 via mobile

I had a nice stay. Rooms are clean and food was good. Pool on the small side. Great hotel for business travel. Staff friendly. Easy walking areas around town. Bed comfortable. Good place to relax. Gym looked really good

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 2 July 2014
Thank you so much for sending in a review of our Hilton. I will pass along your compliments to our “friendly” staff and let our kitchen know you enjoyed our food. Thanks again for the nice feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Lovely local hotel in a good location. The hotel had a great atmosphere and the decor was true to the region - horses galore and UK blue. The queen/queen room was spacious and had a good outlook over the surrounding district. The service was fantastic and we were able to check in at midday with no questions asked. Our room had some corridor noise however this is to be expected on a Saturday night. We will definitely stay again when we return to Lexington.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MRoberts09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 2 July 2014
Great Review! We love hearing our guests say they will return next time they are in Lexington. Sounds like you really enjoyed our location and service. Thanks for taking the time to give us excellent feedback. We will look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Independence, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 28 June 2014

This is a Hilton, so I expect a certain level of comfort. The room had a lot of street noise considering we were on the 10th floor. The hot tub was out of service and looked as though it had been for a while. There was no ice in most of the ice machines. Our bathroom was very tiny and did not have an exhaust fan. The shower water pressure was almost non-existent. The staff at check-in was very friendly. Don't lose your parking ticket you will need it to leave even if you have the Hilton parking pass. Room service very expensive.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 979victoriaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, 2 July 2014
Thank you for taking the time to give us your feedback. I’m truly sorry for any inconvenience you experienced due to noise issues and water pressure in your bathroom. We will use your feedback to help us serve our future guests. I hope next time you are traveling with family to Lexington you give us another chance to make your next stay a relaxing and productive one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lexington Downtown

Property: Hilton Lexington Downtown
Address: 369 W. Vine Street, Lexington, KY 40507
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Lexington
#17 Business Hotel in Lexington
#17 Family Hotel in Lexington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Number of rooms: 367
Official Description (provided by the hotel):
Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more   less 
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington

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