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“Nice hotel, for the money.”

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Candlewood Suites Lexington
Ranked #33 of 71 Hotels in Lexington
Tennessee
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice hotel, for the money.”
Reviewed 17 February 2014

My wife and I stayed here recently as a night's stay was only 15,000 IHG rewards points; seems it's a rather inexpensive hotel when you're paying cash, too. The hotel is easy to find, a short jaunt from downtown/campus, and close to the highway. The common areas and room were clean, and in good repair. The room was capacious, which made the queen size bed seem out of place (it had more than enough room for a king). While the front desk staff was courteous, and I understand the place is near campus & likely employs a lot of students, the young man who checked us in was wearing grungy sweatpants, flip flops, a soiled UK tshirt, and probably hadn't washed his hair in a few days. I'm all for a casual work environment, but casual doesn't mean disheveled.

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Zach T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, 20 February 2014
Thank you for taking the time to review our Candlewood Suites hotel. We appreciate your business and glad you were able to enjoy your stay with us. I am glad you found everything clean and comfortable. Our housekeepers do a fantastic job in making sure that out hotel sparkles with cleanliness and leaves a good clean scent behind. I apologize for the experience you received with our guest services clerk. Our management team has since addressed the issue and went back over the proper attire for all of our staff members. Our hotel requires our staff to dress in professional and business attire. We apologize that you were not able to experience that. If you have any further questions, please feel to contact either our Front Office Manager Karin or our General Manager Dipak. We truly appreciate your review as this allows us to continue to improve on the services we provide for our guests. We hope to see you on your next trip to Lexington!
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200 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
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English first
Greenfield, Indiana
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 February 2014

If you are in Lexington, KY for business or pleasure this hotel is a must stay. The staff will go out of their way to make sure all is the way it should be. Upon arrival there was a problem with the account number for my IHC rewards. Management was quickly able to get it all straightened out for me.

  • Stayed February 2014, travelled on business
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Helpful?
2 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, 17 February 2014
Thank you for taking the time to review our Candlewood Suites Hotel! I was thrilled to hear that you enjoyed your stay with us and that our staff was able to assist you in getting your IHG Rewards Number for you. Our staff is a unique and wonderful A+ staff. I love seeing how they truly go out of their way to make our guests feel truly at home. I feel that our staff is like a family and we try to make our guests feel as if they are apart of our family. Thank you again for your wonderful compliments and I will be sure to pass this on to all of our staff. We hope to see you on your next trip to Lexington!
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USA
2 reviews
Reviewed 1 February 2014 via mobile

We enjoyed a one night stay at this hotel. The front desk clerk (Lena~maybe) was wonderful from the start. The room was spacious & clean. The pool was fun for the kids. We would recommend this hotel & will stay again if needed.

  • Stayed January 2014
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Helpful?
Thank mom2brileigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, 5 February 2014
Thank you so much for taking the time to review our Candlewood Suites Hotel. We are thrilled to hear that you had an excellent stay with us. I will personally pass on your compliments to Lena. Lena and our staff are a true treasure, and all work very hard to bring the truly at home experience to all of our guests. I love how our suites are spacious to where you can spread out and relax without bumping into something. Our housekeepers do a fantastic job in making sure our rooms truly shine and sparkle. The pool is a very popular amenity with both kids and adults alike. It brings a lot of smiles to our guests. Thank you again for your kind words about our beautiful property. We look forward to seeing you on your next trip to Lexington!

Sincerely,
Kala Cain
Director of Sales
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Reno, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2013

In late Oct, I stayed at this hotel for 13 days on an extended business trip. I wanted to commend Les Estes for being such a great help in dealing with technical issues so that I could produce my business documents. His continuing customer care day after day, made what could have been a difficult trip, a very smooth, comfortable and productive trip. I wish there was a "Les Estes" at the front desk of everywhere else I travel.

Thank you. PJ Stegen

  • Stayed October 2013, travelled on business
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Helpful?
1 Thank PJSNevada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karin P, Manager at Candlewood Suites Lexington, responded to this review, 10 December 2013
Thank You so much for your kind words regarding your stay at our Hotel. We value your feedback because we strive to give great guest service. The employee you mentioned has been informed of your review and he was happy to receive your recognition. We hope to be able to welcome you again in our hotel if you return to Kentucky. Once again, we thank you for your compliment, we appreciate you choosing our hotel for your lodging needs.
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Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 November 2013

The queen bed in the 1 bedroom suite ... isn't. It's barely wide enough to qualify as a full / double. My reservation clearly said QUEEN bed and the room rate on the property's Web site clearly states QUEEN bed. Deceptive advertising ... or, do things just come smaller in Kentucky?

To add to disappointment, the front desk receptionist commented at check-in that we're lucky to be on the top floor because it will be "very quiet" ... Seriously? The room next door is occupied by a family with at least two screaming children who spent the hour before their bedtime stomping and hitting the walls.

We love the Candlewood brand. But, we won't be making the mistake of staying at this property a second time.

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank Valorie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kala C, Front Office Manager at Candlewood Suites Lexington, responded to this review, 4 December 2013
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It is something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff members. Thanks again for staying with us, we truly appreciate it.
We hope to see you again soon!

Sincerely,
Karin B. Peres, Guest Services Mgr.
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Hinsdale
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 November 2013

This is a great hotel. The price was great, very nice rooms with a kitchen and only 10 mins from downtown Lexington. You would be crazy not to stay here if you are a extended stay traveler. There is also a pool and have social events every now and then.

  • Stayed November 2013, travelled on business
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    • Cleanliness
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Helpful?
1 Thank campionn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, 23 December 2013
Thank you for staying at our Candlewood Suites hotel! We appreciate you taking the time to review your hotel experience. Your wonderful compliments have been passed on to all of our staff members. I am glad you enjoyed our rooms. I love that our property is an all suite property and not just a room and suite hotel. These suites cater to not only our short term guests but also to our extended stay guests as well. The full size kitchens are a huge plus in that there is a full size refrigerator, microwave, dishwasher, stove top range and all the dishes you would need to start out. Plus, having these kitchens allow you to cook what you want and not have to spend money going out to restaurants three times a day. The pool is always a popular amenity for both kids and adults alike. Our Wednesday social hour is by far my favorite amenity. We serve a delicious, hot and complimentary dinner and have activities that entertain our guests. A few weeks ago, we had guests playing the popular card game Uno. They laughed so hard and had so much fun. Thank you again for taking the time to review our hotel. We hope to see you again on your next trip to Lexington!

Sincerely,
Kala Cain
Director of Sales
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Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

The staff at this hotel was the very best, helped with every single last request. Wednesday hospitality nite was very entertaining with substantial food and beer. Location was good and the rooms were nice...not dated. mary kcmo

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
1 Thank mary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, 23 December 2013
Thank you for taking the time to review our Candlewood Suites hotel. It is always so good to hear from our previous guests and receive their valuable feedback about our hotel. I am so glad that you enjoyed your stay with us. Our staff is a truly unique staff in that they work very hard to make sure our guests feel as if they are home away from home. Our Wednesday night social hour is personally my favorite amenity we have at the hotel. The food is always delicious and hot and the activities we have been providing is always a huge plus for our guests. We did a Christmas social last week where we watched a Christmas movie and even did a tacky Christmas sweater contest. It was tons of fun for our staff and our guests. I love our rooms in that they are all suite style. They truly make our hotel unique. They cater to not only our short term guests but our long term guests as well. It has everything you would need that provides a truly at home experience. We again appreciate you taking the time to review our hotel. We hope to see you on your next trip to Lexington!

Sincerely,
Kala Cain
Director of Sales
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Additional Information about Candlewood Suites Lexington

Property: Candlewood Suites Lexington
Address: 603 Adcolor Dr, Lexington, KY 40511-1847
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lexington
#17 Romantic Hotel in Lexington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Lexington 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
At Candlewood Suites Lexington, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Lexington is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. Candlewood Suites Lexington provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 
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