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“Great hotel and staff”

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Embassy Suites by Hilton Lexington
Ranked #2 of 71 Hotels in Lexington
Certificate of Excellence
GreenLeadersSilver level
Olney, Maryland
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel and staff”
Reviewed 28 March 2014 via mobile

We stayed here for one night in March 2014, on our way through to St. Louis. Staff very amazing, rooms were fabulous and the hotel is gorgeous. I wish we could find a hotel like this in every city we go to

Stayed March 2014, travelled with family
Helpful?
1 Thank Marsha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 16 April 2014
Thank you for taking the time to leave such a wonderful review of our property. We are all thrilled to hear you had such a great time. We look forward to you coming through Lexington again soon, but hope you will stay longer.

Thank you again for your business.

Martin B
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,082 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
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English first
Exeter
Level 6 Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 21 March 2014

Absolutely love, love, love this hotel. The staff at this hotel are so attentive and friendly and the hotel is beautiful. The suites are lovely, very clean, large and quiet. There was some renovating going on while were were at the hotel but honestly, we never heard anything. The place is absolutely spotless and in such a lovely area.

The front desk staff are always so helpful and friendly as are the wait staff. At the Manager's Reception we had a great visit with one of the Managers. The breakfast was great and the staff there were also very helpful and friendly. Dinner at their on-site restaurant was delicious and once again, great wait staff.

We really wished that we were staying longer then one night. We have stayed here before and we will definitely be back (hopefully for a few nights).

If you are ever in Lexington, this is the place to stay!

Room Tip: We stayed on the second floor this time and loved that location as you can use the stairs.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DittoExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 16 April 2014
Thank you for the fantastic review! Nothing pleases us more than to know our guests have enjoyed their stay. I will be sure to share your feedback with our entire team. We hope next time you are able to stay longer and enjoy all Lexington has to offer.

Thank you for your continued business.

Martin B
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter
Level 6 Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 21 March 2014

Once again this Embassy Suites did not disappoint. From the minute you arrive the staff is attentive and helpful. The lobby is beautiful and the rooms are extremely clean, quiet and lovely. We will definitely be back. This is most definitely the best Embassy Suites we have ever stayed in. Love it.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank DittoExeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 13 April 2014
Thank you for the extremely kind words about our hotel and staff. It was certainly a pleasure to have you on your recent stay and we hope to see you again very soon.

Martin B
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 March 2014 via mobile

For premium prices, you would really expect at least the basics such as a working shower. How can a hotel keep giving folks a room they know has no hot water - not just a flow problem - no hot water at all??? What is worse, the only proposed remedy is to shower in another (smoking, really stinky) room on the other side of the hotel. No offer of a discount, no apology from a manager, nada. I will avoid this place in the future.

Stayed March 2014, travelled solo
Helpful?
3 Thank Looplaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 13 April 2014
I am very sorry to hear you did not have a pleasant experience during your recent stay. As you may be aware we are under renovation, which has caused some issues through out the building. I am happy to tell you that our renovation is almost over and we have a great new product. Please give us the opportunity to show you that your experience was not the norm. Feel free to call me directly to book your next reservation. Thank you again for taking the time to review our hotel.

Martin B
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 5 Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 14 March 2014

This place has been a great throughout the years, and am happy to see the rooms are finally getting renovated. However I wasn't one of the lucky ones to get a new room. So you might get analog TVs, remotes needing batteries, ironing boards needing pads, and room cards that keep failing. One evening I was awoken for a luggage delivery that wasn't mine. There is no airport shuttle. The hotel layout is nice and spacious, with conference rooms that are easy to get to. They do have a great staff, so not all is lost.

  • Stayed March 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank former_RX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 13 April 2014
Thank you for taking the time to review our hotel. I am very sorry to hear you did not enjoy everything about your room. As you are aware we are under renovation and will be complete this month. We are thrilled about our new product and hope you will visit again soon! Thank you again for the review and the kind words about our team.

Martin B
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new market, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 March 2014

This is one of the best Embassy Suites I have ever stayed in. We came for the Luke Bryan concert as a Christmas gift to my daughters from my mother-in-law (their grandmother) She was actually coming with us but had to cancel for family issues. I am so glad we decided to make the trip. The staff is wonderful, along with the rooms, breakfast and facility as a whole. Stay here.... you will not be disappointed.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank Suzie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 7 March 2014
Thank you for taking the time to leave us such a wonderful review! We are so happy to know you enjoyed your stay and we hope you come back soon. I will be sure to share your feedback with our entire team.

Thank you,

Martin B
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2014

Great hotel and great amenities. My stay was relatively short so I did not experience much the hotel has to offer. Breakfast is great, much better than average complimentary hotel breakfasts elsewhere

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Tyler J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eslex, Manager at Embassy Suites by Hilton Lexington, responded to this review, 1 March 2014
Thank you for taking the time to review our hotel. We are thrilled to know you had a wonderful stay, although we wish you were able to spend more time with us. Hope to see you again in the near future. Thank you for your business.

Martin B
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Lexington

Property: Embassy Suites by Hilton Lexington
Address: 1801 Newtown Pike, Lexington, KY 40511-1329
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lexington
#1 Business Hotel in Lexington
#3 Romantic Hotel in Lexington
#3 Family Hotel in Lexington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Lexington 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
The Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky's Bluegrass Country at the University of Kentucky Coldstream Research Campus. Visit our Lexington hotel and you're centrally placed for the finest equine attractions, horse farms and many of the area's major corporate names. ... more   less 
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Also Known As:
Embassy Suites Lexington
Lexington Embassy Suites

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