Pleasant stay and staff went out of its way to be welcoming and accommodating. Originally changed my mind about staying at this hotel after learning that it's not particularly close to the airport, problems with my room key (couldn't get into the original suite), no hot tub, and two large groups (conventions) at the hotel congregating in the lobby. Went to a different Hilton property nearer the airport (Hampton Inn) that despite a photo of a hot tub on the website...that hot tub had plywood on top of it. Checked the app and the Embassy Suites was the only hotel in Lexington with any available rooms. Spoke with the sales manager who seems to really have "pride of ownership" in the property. When I returned, staff upgraded the suite and left a note under my door apologizing for the previous mishap. Hotel does not have a hot tub, which is a detractor, but apart from that the hotel is clean, well maintained, and ample items for breakfast. Location doesn't seem particularly convenient to anything...not the airport, downtown, UK or the airport....it's somewhat out there by itself and heavy traffic from there into town. But overall the experience turned out fine. The Embassy Suites in Lexington and Louisville both really seem to pride themselves on service.
- Official Description (provided by the hotel):
- The Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky's Bluegrass Country at the University of Kentucky Coldstream Research Campus. Visit our Lexington hotel and you're centrally placed for the finest equine attractions, horse farms and many of the area's major corporate names. ... more less
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- Also Known As:
- Embassy Suites Lexington
- Lexington Embassy Suites