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“Staff Gets the Concept of Customer Service”

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Embassy Suites by Hilton Lexington
Ranked #3 of 71 Hotels in Lexington
Certificate of Excellence
GreenLeadersSilver level
Dallas, Texas
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Staff Gets the Concept of Customer Service”
5 of 5 bubbles Reviewed 31 August 2014

Pleasant stay and staff went out of its way to be welcoming and accommodating. Originally changed my mind about staying at this hotel after learning that it's not particularly close to the airport, problems with my room key (couldn't get into the original suite), no hot tub, and two large groups (conventions) at the hotel congregating in the lobby. Went to a different Hilton property nearer the airport (Hampton Inn) that despite a photo of a hot tub on the website...that hot tub had plywood on top of it. Checked the app and the Embassy Suites was the only hotel in Lexington with any available rooms. Spoke with the sales manager who seems to really have "pride of ownership" in the property. When I returned, staff upgraded the suite and left a note under my door apologizing for the previous mishap. Hotel does not have a hot tub, which is a detractor, but apart from that the hotel is clean, well maintained, and ample items for breakfast. Location doesn't seem particularly convenient to anything...not the airport, downtown, UK or the airport....it's somewhat out there by itself and heavy traffic from there into town. But overall the experience turned out fine. The Embassy Suites in Lexington and Louisville both really seem to pride themselves on service.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank JakeATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,010 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
169 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 30 August 2014

I was only there for 1 Night but I should have stayed longer. It's right across from a golf corse. Free cook to order breakfast, free washer and dryer! Conveniently located. Big nice clean rooms. Nice staff I loved it will definitely return

Room Tip: If you need to wash ask for room on the 5th floor it's free wash and dry.
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  • Stayed August 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Angel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west liberty, United States
1 review
5 of 5 bubbles Reviewed 28 August 2014

One of my favorite hotels. I have found to always be clean, quiet, with excellent services. Love the option of dining in and the complimentary breakfast. As well as the complimentary evening reception. Quick check in and check out.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenfield, United States
1 review
5 of 5 bubbles Reviewed 28 August 2014

the Embassy in Lexington Kentucky is an awesome hotel in every fashion. Fabulous cooked to order breakfast. Every staff member was first rate. Our family enjoyed the stay immensely and will not hesitate to return.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, United States
1 review
5 of 5 bubbles Reviewed 26 August 2014

I went to Embassy Suites for my wedding night and I checked in around midnight. The front desk workers and managers were really friendly and behaved as if they loved their job and wouldn't rather be going to bed. I also forgot to pack a toothbrush and they happily provided me with one. Also the breakfast buffet in the morning was really good.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

Hotel is nice and well maintained. Breakfast was very good. Great location. The only negative was lack of luggage carts. One was not available when we checked in or when we left a week later. Hotel was conveniently located to the Kentucky Horse Park.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Bill Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 August 2014

We stayed the night before our flight. Had a great room close to airport. Enjoyed managers reception and great breckfast. Close to airport only took 10 minutes to get there. This would make a great stay park and fly hotel. They should consider offering this.

Room Tip: 2nd floor near pool.
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Green Features: Our room was ready upon arrival. Every one was friendly and willing to help with any request for example finding the reds game on the TV at managers reception.
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank dplminnich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Lexington

Property: Embassy Suites by Hilton Lexington
Address: 1801 Newtown Pike, Lexington, KY 40511
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lexington
#1 Green Hotel in Lexington
#3 Romantic Hotel in Lexington
#3 Family Hotel in Lexington
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Lexington 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
The Embassy Suites Lexington hotel boasts a beautiful setting in the heart of Kentucky's Bluegrass Country at the University of Kentucky Coldstream Research Campus. Visit our Lexington hotel and you're centrally placed for the finest equine attractions, horse farms and many of the area's major corporate names. ... more   less 
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Also Known As:
Embassy Suites Lexington
Lexington Embassy Suites

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