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“Stay in April” 5 of 5 bubbles
Review of Residence Inn Lexington Keeneland/Airport

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Residence Inn Lexington Keeneland/Airport
Ranked #19 of 71 Hotels in Lexington
Certificate of Excellence
Prospect Heights,
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Stay in April”
5 of 5 bubbles Reviewed 21 June 2013

I stayed at The Residence Inn Keeneland/Airport in April. As usual the manger, assistant manager and the remainder of the staff were very efficient and pleasant. I really enjoyed the free breakfast 7 days/week and the Happy Hour on Monday - Thursday nights. The workout facility, pool and whirlpool where extremely clean. The room was very modern and clean, with a refridg, microwave, work station, etc.

Room Tip: The hotel is roughly 3 years old and all of the suites are nice. It depends on your preference and t...
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  • Stayed April 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 10 July 2013
I would like to thank you first for your repeat business and secondly for taking the time to compliment my staff and their service. They are extremely proud of their customer service and enjoy hearing about their success as "Impression Makers". I look forward to your next stay with us.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

285 reviews from our community

Traveller rating
    213
    53
    12
    5
    2
See reviews for
110
59
12
59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Vicksburg, MS
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 14 June 2013

Stayed here for 3 nights with my 9yr old son.

We drove 12 hours before checking in and I called about an hour away and inquired about checking in early. The front desk was very kind and blocked off my room so we were able to check in as soon as we got to town. This was 3 hours before actual check in time.

The property is very nice. Spent time at the pool and hot tub. I was very impressed that they had a machine next to the pool that was for helping the handicapped into the water. I've never seen that at a hotel before so that was neat.

Breakfast was free and they had a lot of varieties every day. They also provided to-go boxes which was very convenient.

Overall I am very pleased with this hotel. Would definitely stay here again!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdgilliam8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 18 June 2013
Thank you for your review of my Hotel. I know that traveling is tiring and am glad that my staff was able to accommodate you with your early check-in. It is little things like this that can make a difference in a persons stay, and it shows that they proved that they are truly "Impression Makers". Hopefully we will be able to serve your hospitality needs in the future.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobe Sound, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 13 June 2013

My husband and I arrived here on a lovely early summer day just after storms came through and cleared the lovely Kentucky air. All I read about this property was correct from initial appearances: clean, modern, and even acceptable customer service at checkin (although both reps were self-admittedly new and unfamiliar with all the details of various room options). There began the big letdown. One-bedroom was booked, nothing other than first floor available although as Marriott Elite member had request highest available floor. Graciously they tried to upgrade to a 2-bedroom, oops - nothing that would work there either, so finally accepted a studio. Room had not-so-faint smell of old cigar smoke so went to open window....another big OOPS - I book Marriott Courtyard and Residence properties regularly mainly because I can open windows. Not here, not in any kind of room. And not at the Courtyard next door (I would have moved) - all windows are hermetically sealed to allow NO fresh air into the rooms. Called for a luggage rack, since none was visible in the room - OOPS, no luggage racks at the property. Note to management: don't get annoyed when your guests plop their bags on the bed and furniture and beat them up! So, now we're spending the night in a room with our suitcases taking up half the free space in the room (since we're not going to unpack for a one-night stay; we get to breath stale-smoke air in all night; and since the walls and floors seem to have been built with minimal soundproofing - we'll get to hear our neighbors tromping around during that time. I sure won't stay at this property ever again, and now I'll have to more carefully monitor Marriott properties for operating windows.

Room Tip: Don't choose ANY room here if you want to breath fresh air. You'll be stuck with air conditi...
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  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SeattleSkyQueen220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 18 June 2013
I would like to apologize for the unpleasant stay that you had during your visit to my Hotel. Being an extended stay hotel that runs high occupancy, sometimes we are limited as to what rooms are available on each floor. I would also like to apologize for the unpleasant odor in your room. I have spoken with the housekeeping staff concerning this issue.
When this Hotel was built 3 years ago there was not an option to have windows that open. This is done as a security measure. I do understand that this does away with getting fresh air into rooms, but it is totally out of our control. I know that you won't be staying here in the future, but I will be purchasing 5,000 Marriott points for you as a thank you for being a loyal Marriott customer.

Sincerely,
Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kentucky
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 June 2013 via mobile

This place is fantastic! Room includes breakfast AND dinner Monday thru Thursday. Front desk called to see if everything was alright about the room after giving us time to put our stuff down and look around. Super close to shopping and food and the airport. Love it!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jchsbiologyteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 10 July 2013
Thank you for your wonderful review of the Residence Inn Keeneland/Airport. I am very proud of the job that my staff does in providing excellent customer service, and it's reviews like yours that lets me know we are succeeding in reaching our goal as "Impression Makers". Hopefully we will get a chance to provide for your hospitality needs in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

Spent two nights here on a family vacation. Pool and hot tub is perfect, beds are comfortable, and staff was great.

The area around it has several restaurants. You're near Circle Rd which will take you to a lot of Lexington quick. But far enough away to not have to listen to cars all night.

Only downside was not much beyond the breakfast in the way of food in the hotel.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bobcrane03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 18 June 2013
I took great pleasure in reading your review and knowing that we helped make your family vacation enjoyable and relaxing. My staff and I take great pride in our customer service and it is comments like yours that lets me know that we are doing our job. I look forward to your families next visit to Lexington.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton, Michigan
2 reviews
5 of 5 bubbles Reviewed 4 June 2013

Very close to the horse park, family friendly, affordable and ALWAYS clean! We have stayed at this hotel many times and are NEVER disappointed. We love the horse park and highly recommend it if you are in Lexington for any amount of time. It is a beautiful place to spend the day exploring.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laurel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 18 June 2013
Thank you for taking the time to write such a wonderful review of my Hotel. Your continued patronage tells me that my staff has succeeded in our goal of being "Impression Makers". I look forward to your next visit.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 13 May 2013

Missed my flight so I was stranded at the airport. I called this hotel and the person I spoke with was very nice and told me she would send the shuttle ASAP. With 10 minutes the shuttle arrived just to pick me up. The driver knew my name already and was a very friendly sociable driver. Had a great conversation on the 10 minute drive. He recommended some restaurants around the city as well as have some advice for the time I should take off for the airport the next day. As soon as I walked into the hotel I was greeted by the same lady that I had spoke on the phone with. She was also very friendly and booked me an outstanding homey feeling room. Not only did she give me a great room. She dropped the price about $30 from the original price. As soon as I walked into the room I was impressed by the decor and style of the room. I can see why they call this the number one hotel in Lexington. If I'm ever back in Lexington I will not hesitate to book myself a room here.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Walteraguilar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike T, General Manager at Residence Inn Lexington Keeneland/Airport, responded to this review, 17 May 2013
Having been a frequent traveler, I know the feeling of being stranded at the airport. I am pleased that you had such a fine experience with the entire staff from beginning to end. I feel that we have a superior staff that excels in customer service, and the feedback about your stay confirms that I am not wrong. I also want to thank you for your comments concerning the Hotel itself. Hopefully you will be able to stay again in the future, but under better circumstances.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Lexington Keeneland/Airport

Property: Residence Inn Lexington Keeneland/Airport
Address: 3110 Wall St, Lexington, KY 40513-1710
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lexington
#2 Business Hotel in Lexington
#2 Romantic Hotel in Lexington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Lexington Keeneland/Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
Our Marriott hotel in Lexington, KY offers a convenient location near the Blue Grass Airport and the University of Kentucky. We are in the ideal spot to fill all your travel and/or vacation needs with only a short drive to many Lexington attractions including Keeneland and the Red Mile. The Fayette Mall, the largest mall in Lexington, is only 2 miles from our Residence Inn hotel. Other nearby Lexington attractions include Rupp Arena, Commonwealth Stadium, and Transylvania University. The Residence Inn Lexington Keeneland/Airport provides full hotel suites featuring a furnished kitchen, work desk, and free WiFi. The hotel includes free breakfast, a laundry facility, fitness center, indoor pool & hot tub. We are a pet-friendly property and provide a free airport shuttle to and from the hotel. Marriott Rewards members will earn points while staying at our Marriott in Lexington, KY. ... more   less 
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Also Known As:
Residence Inn Lexington Keeneland / Airport Hotel Lexington

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