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“Good Price, Very Friendly Staff and Comfortable”

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Clarion Hotel Conference Center South
Ranked #44 of 71 Hotels in Lexington
GreenLeadersBronze level
Reviewed 18 August 2014

I stayed at this hotel for one night. It's located right off the interstate so easy to find. Check in was quick and smooth. Gentleman behind the desk very pleasant and helpful. The room was clean and bed comfortable. It's seem to be an older hotel but it looks like they are keeping the style updated. It did smell musty a little but that is expected when its hot and humid. I will stay there again if I ever go back that way.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 21 September 2014

Thank you for staying with us and taking the time to post your comments.

I am glad your stay was a pleasant one and our staff did a good job taking care of you. With free hot breakfast bar, wireless high speed internet access, local calls, business center, fitness room, and both indoor and out door pools, I believe we provide the best value in Lexington for the price.

We've finally completed installing the granite vanities. New drapes and headboards have also been installed. The rooms look very modern! I hope you will come back soon and let us know what you think of all the improvements we've made since your stay.

Kim Thompson
General Manager

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153 - 159 of 451 reviews

Reviewed 13 August 2014

Stayed here before flight to Tampa, nice quiet and easy to find. Staff was both friendly and respectful. Room was in good order and provided relaxation. Area seemed very safe and secure. I would definitely stay at this Best Western again if I were in Lexington.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Best Western
Thank Joyce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 21 September 2014

Thank you for staying with us and taking the time to post your comments.

I always tell our guests that we have the friendliest and most caring staff in Lexington, and I am glad they did a good job taking care of you.

I hope you had a safe trip to Tampa. We look forward to welcoming you on your next visit to Lexington.

Kim Thompson
General Manager

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Reviewed 11 August 2014

The room seemed a little dated, but service was great, and the amenities in the rooms were great. Would definitely stay back there should I have to go by Kentucky. Free hot breakfast was such a great addition and shouldn't be missed as the breakfast was great.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Kenneth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 17 August 2014

Thank you for staying with us and taking the time to post your comments.

We are in the middle of $1 million renovation. We've just completed replacing the drapes, full length bathroom mirrors, headboards, vanities, and bathroom tiles in every room. The new elevator should be installed in the next two weeks.

I am hoping that the renovation will be completed in the next month. I hope you will come back and stay with us and let us know what you think about all the improvements!

Kim Thompson
General Manager

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Reviewed 8 August 2014

Although this hotel is not a very fancy place, my room was clean, the location of the hotel was very convenient for me, and the staff was very helpful. I will stay here again as I travel from Chicago to North Carolina and back.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with Best Western
Thank elizabethl299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 17 August 2014

Thank you for staying with us and taking the time to post your comments.

I am your stay was a pleasant one. I hope you were able to enjoy the breakfast before you had to be back on the road. There is nothing like your bed in your own home, but with a good night's sleep, I hope your long trip was more bearable.

Again, we appreciate your business and hope you will come back and stay with us on your next visit to Lexington.

Kim Thompson
General Manager

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Reviewed 7 August 2014

Took over 30 minutes to check in because only one person working front desk. Couldn't connect to the internet, tv would not allow sound to come thru, no one came to fix it or move me rooms or anything. I've stayed here before but doubt I'll go back.

Stayed: August 2014, travelled on business
Thank Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 17 August 2014

Please accept my apology for the inconveniences you experienced during your stay.

We schedule the front desk staff according the forecast for the following week and historical data we have on file. We were completely surprised by the volume of business on the night you stayed with us. Guy Monroe, who worked the front desk, told me how busy it was, and that he thought he didn't give the service our guests deserved.

Since your stay, we've reset the internet system and everything is working properly. The TV volume is a really easy fix and I am sorry that Guy did not tell you that over the phone. All that needs to be done is unplug the digital box and plug it back in and that fixes the volume. Time Warner Cable is aware of the problem with the digital boxes and working to resolve the problem.

Again, I am so sorry for the inconveniences you experienced. We certainly appreciate your business, and hope you understand that what you experienced was not the norm. I do hope that you will come back and stay with us again so that we can serve you in the manner that you deserve.

Kim Thompson
General Manager

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Reviewed 6 August 2014

We had visited this motel on a previous occasion and felt very comfortable returning. to this location. Our normal route takes us ten miles north of this location, but it is well worth the extra drive to visit. The room was clean and comfortable. The check-in was quick and while professional was also very friendly.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
Thank Sheboyganvet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 17 August 2014

Thank you so much for your kind comments.

"Where you want to be at the end of the day" is one of the nicest things any guests ever said about us. Your comment really shows that we are doing what we are supposed to do. We don't always get it right, but knowing that we have guests like you who are loyal to us makes our job worthwhile.

We so appreciate your continued support and look forward to welcoming you on your next visit.

Kim Thompson
General Manager

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Reviewed 5 August 2014

Service was very good at this hotel. Front desk personnel was very helpful and caring. Food was good but drinks were watered down. Bedroom was clean and the bed was very comfortable. Coffee was not strong very weak, however the restaurant was clean.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Best Western
Thank larryb927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unflappable, General Manager at Clarion Hotel Conference Center South, responded to this reviewResponded 17 August 2014

Thank you for staying with us and taking the time to post your comments.

I am sorry about the weak drinks. I will review your comments with our bartenders. The drinks should be prepared according to standards and they shouldn't taste like they were "watered down".

We've changed our coffee company about two months ago because the orange juice provided by the previous company was awful. I will call the coffee company in the morning. I am thinking they need to adjust the water level.

Again, we appreciate your business. We hope to see you on your next visit to Lexington.

Kim Thompson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel Conference Center South

Address: 5532 Athens Boonesboro Rd, I-75 at Exit 104, Lexington, KY 40509-9491 (Formerly Best Western Lexington Conference Center Hotel)
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Lexington
#13 Romantic Hotel in Lexington
#18 Family Hotel in Lexington
Price Range: £58 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel Conference Center South 3*
Number of rooms: 149
Official Description (provided by the hotel):
Clarion Hotel Lexington Conference Center, conveniently located on I-75 and Exit 104, in the "Horse Capital of the World", offers an unbeatable value at an affordable price in the heart of Lexington, KY. Clarion Hotel Lexington Conference Center is only minutes away from the popular attractions like Keeneland, University of Kentucky, Rupp Arena, and the Kentucky Horse Park. Hamburg Pavilion with over 30 retail outlets and restaurants is only 4 miles away. Adesa, Overnite Transportation, Amazon, St. Joseph and Shriners Hospitals, Ashland Oil, and Kentucky Basketball Academy are less than 15 minutes from the hotel. Clarion Hotel Lexington Conference Center offers heated indoor pool, outdoor pool, whirlpool, business center, and fitness room. Parking and wireless internet access is always free, and guests will love the complimentary hot breakfast bar each morning included in the room rate. Murphy's Bar & Grill is open daily offering mouthwatering appetizers and some of the finest bourbons in KY. Clarion Hotel Lexington Conference Center is a perfect place to hold a business meetings, family reunions, or wedding receptions. Whether you are planning a small meeting of 20 people or a large reception for 300 people, our sales office and on-site catering service staff are ready to make your event a complete success. At Clarion Hotel Lexington Conference Center, we understand that your pets are a part of your family. That's why we offer pet friendly accommodations where you and your pets can feel right at home. We look forward to welcoming you soon. ... more   less 
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Also Known As:
Best Western Lexington Hotel Lexington
Lexington Holiday Inn

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