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“Great Hotel for Business”

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Hilton Garden Inn Lexington
Ranked #27 of 71 Hotels in Lexington
Gulf Breeze, Florida, USA
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel for Business”
5 of 5 bubbles Reviewed 16 October 2013

The Hilton Garden Inn Lexington is nicely located near fast food and restaurants and very convenient to I-64/I-75. The breakfast was good and the staff very helpful. Overall a good value for the money.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Neville S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison M, General Manager at Hilton Garden Inn Lexington, responded to this review, 12 November 2013
Dear Valued Guest,

Thank you for your kind comments regarding your recent stay with us. My team works very hard to provide our guests a wonderful experience. I will let them know, as they deserve the pat on the back.

We look forward to serving you with excellence again should you be in the Lexington area.

Sincerely,

Alison McCarron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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396 reviews from our community

Traveller rating
    170
    100
    66
    39
    21
See reviews for
124
91
27
118
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Lexington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 28 September 2013

Pass on this hotel. Poor service, dirty bathrooms and hallways filled with cigarette smoke. Staff is not responsive to the clients needs. Suggest that you find another location. The bathroom floor was black with layers of dust and ect. from previous guests. Don't think the floor around the shower had been cleaned in the past 12 months. Lexington, Ky has many good hotels, you may want to try a different flagship.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Harold G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, 5 November 2013
Dear Harold,

Please accept my deepest condolences for your stay at Hilton Garden Inn Lexington. Since your stay at the property the hotel has undergone a new ownership and management team change that is dedicated to their guests. I wanted to personally thank you for your feedback and to ask you back for another stay to show we are willing to go the extra mile to take care of our dear guests. Please give us another try in your future to show you just that.

Sincerely,
Todd A. Price
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harvard, Illinois
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 September 2013

The hotel was up to Hilton Garden Inn standards. Good location, out of the way but not hard to find. Great staff. Plenty of parking. Very near to a great many restaurants of all levels from fancy to fast.

  • Stayed September 2013, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Strider20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisa, United States
1 review
5 of 5 bubbles Reviewed 20 September 2013

We had a problem with someone calling my room and hotel staff shut the room to room calls down immediately. I loved the staff and the rooms were very nice. The food was very good and the location is great. I would recommend this hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rhonda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 19 September 2013

Clean, but bed is hard and uncomfortable (don't know if there was a box spring). Breakfast is a good value but doors/maids are very noisy so don't plan on sleeping past 8 am. The TV remote in my room was pretty spotty as well.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Woody W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellefontaine, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 September 2013

reservations were inaccurate. I had to call the reservation line three separate times to get the room reservation. I asked of the pool stayed open to midnight and if there was a bar on the property. The pool closed at ten and there was not a bar. My room handle came off in the morning leaving my family trapped in the room until it was fixed. The staff fixed it immediately. The breakfast was delicious and the staff was accomodating at breakfast. The hotel was clean and the staff was friendly and efficient

  • Stayed September 2013, travelled with family
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 19 September 2013

Loved the customer service here....we had a cooling issue in our room and were immediately given a new room. They also offered to discount the room which was above and beyond we felt. The people are friendly....accommodating and we will return while staying in Lexington in the future.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Lexington

Property: Hilton Garden Inn Lexington
Address: 1973 Plaudit Place, Lexington, KY 40509
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 71 Hotels in Lexington
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hilton Hotels Direct, Odigeo, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hilton Garden Inn Lexington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

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