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“Worst Experiance EVER!”

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Motel 6 Lexington East
Ranked #59 of 71 Hotels in Lexington
Reviewed 9 April 2013

My family and I moved from Oregon to Kentucky and stayed at this hotel since it was pet friendly. Myself, two boys and my dog where here for over a week while looking for a place to live. I could not believe that hassles I had to go through just to get my room vacuumed once during our stay. The front desk personal was very rude to me when asking for housekeeping ONCE during our whole stay. They informed me to find the housekeeper myself and ask them and they would would have to check the schedule to see if they could fit me in. This makes me wonder on how they clean the rooms when other guest check out. Is it in their schedule to do so?

Not only did I have issues with the front desk, but one would think as an amenity for someone staying as long as I did and as much money I paid for staying, the hotel would offer complimentary wifi. Absolutely not! My friend who lives in Oregon call the hotel to see if he could pay for it over the phone. The hotel hold him there was no way for him to do so; he would need to walk in and pay for it. Well obvious he was unable to do so. I don't understand why the hotel could not take his payment information over the phone. From my past experiences, hotels do a credit card authorization via fax or email. Not this hotel.

My suggestion to the hotel is they need to get better organized and more customer orientated. After all, with out guests/customers, there would be no business. I have worked in the hotel/hospitality industry for 6 years and have over 15 years of customer service. I would not recommend this place to anyone!

  • Stayed: March 2013, travelled with family
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Thank dmnandrw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (84)
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59 - 65 of 84 reviews

Reviewed 18 August 2012

Title explains it all....Let the Desk associated know about the situation and was told that they would have the room looked at. Wished I would have take a photo, but we just wanted out of the room as quick as possible. We took all of our clothing, bags to wash as soon as we arrived at our next stop in Missouri. Might want to avoid this Motel 6.

  • Stayed: August 2012, travelled with family
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5  Thank USArmyMP1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

Just completed our third annual trip to the area and stayed again. Motel has now changed to a Motel 6 and discontinued breakfast. Our room was showing signs of wear - peeling wallpaper in bathroom, worn carpet and noisy air conditioner.
Staff is friendly and helpful and the price is reasonable.

  • Stayed: June 2012, travelled with friends
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Thank wgarider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

Our room was very clean. The accommodations are a bit spartan, and we got a lovely view of what appears to be a strip club, but we were driving through the area and wanted a cheap, clean, and comfortable place to call it a night. it was the cheapest of all the hotels here by far and served this purpose. There's no breakfast (but a Waffle House is very close) and you can pay extra to get wifi in your room if you like. We paid $50 after taxes for a room with two queens and the weekend pricing.

  • Stayed: March 2012
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Thank CaitlinK1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

Don't expect much here. No free Wi-Fi (you have to pay $4 a night for it). The room is small, and has limited cable options. No breakfast is offered. They don't give you any free shampoo or conditioner. The bathroom was dirty. The bed was comfortable, and the price was good.

  • Stayed: October 2011, travelled with family
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Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2011

We have stayed in Motel 6 in the past and had positive experiences. So several of us reserved rooms online for October 7-9, 2011. We reserved rooms for $51.99/night which seemed steep but competitive for the area. Check in was efficient and quick. The Motel 6 sign said $49.99/night and we weren't offered that price, which surprised me. Our key card failed the second night there and was re-scanned at the Front Desk. Still didn't work so we went back up to the Front Desk and were given new key cards. Inconvenient but the desk clerk was very apologetic and did whatever it took to remedy the situation. We had a room with two queen sized beds and both of them had mattresses that caused you to roll to the middle when two people shared the beds. This made it difficult to sleep. I completed a survey from the Manager and she stated she would look into the matter. I give them credit for their reply and willingness to check out my comments. I would stay here again but only after I checked out the beds. The rest of the stay was enjoyable with great water pressure, clean rooms and minimal amenities, which is fine with me.

  • Stayed: October 2011, travelled with friends
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Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2011

Clean enough. We were just passing through on our way down south and we are very familiar with the Motel 6's. The room was allegedly non smoking but definitely used to be a smoking room. Not much else to say, for the price, like I said, clean enough, warm water, soap. It's a Motel 6...

  • Stayed: September 2011, travelled with family
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Thank sarahwebbes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Motel 6 Lexington East

Address: 2260 Elkhorn Rd, Lexington, KY 40505-4842
Region: United States > Kentucky > Lexington
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 71 Hotels in Lexington
Price Range: £40 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Lexington East 2*
Number of rooms: 99
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Also Known As:
Motel 6 Lexington
Motel Six Lexington
Lexington Motel 6
Lexington Motel Six

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