My family and I moved from Oregon to Kentucky and stayed at this hotel since it was pet friendly. Myself, two boys and my dog where here for over a week while looking for a place to live. I could not believe that hassles I had to go through just to get my room vacuumed once during our stay. The front desk personal was very rude to me when asking for housekeeping ONCE during our whole stay. They informed me to find the housekeeper myself and ask them and they would would have to check the schedule to see if they could fit me in. This makes me wonder on how they clean the rooms when other guest check out. Is it in their schedule to do so?
Not only did I have issues with the front desk, but one would think as an amenity for someone staying as long as I did and as much money I paid for staying, the hotel would offer complimentary wifi. Absolutely not! My friend who lives in Oregon call the hotel to see if he could pay for it over the phone. The hotel hold him there was no way for him to do so; he would need to walk in and pay for it. Well obvious he was unable to do so. I don't understand why the hotel could not take his payment information over the phone. From my past experiences, hotels do a credit card authorization via fax or email. Not this hotel.
My suggestion to the hotel is they need to get better organized and more customer orientated. After all, with out guests/customers, there would be no business. I have worked in the hotel/hospitality industry for 6 years and have over 15 years of customer service. I would not recommend this place to anyone!
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- Also Known As:
- Motel 6 Lexington
- Motel Six Lexington
- Lexington Motel 6
- Lexington Motel Six