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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
Ranked #32 of 71 Hotels in Lexington
Certificate of Excellence
Portsmouth, Ohio
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good place to stay”
Reviewed 25 January 2013

I have stayed here many times and I have nothing but good things to say about this place! Very comfortable beds, good sized rooms, nice big windows that actually open. The staff is extremely nice and helpful. Location is good, close to downtown, close to everything. Yes, I noticed the first couple of trains that went by (and I was on the end room right by them) but after that I never paid any attention to them, and I'm a very light sleeper. Very quiet in the mornings, no loud housekeeping in the hall and "Do Not Disturb" sign honored. Decent breakfast. Clean rooms. Very nice place, in my opinion.

Room Tip: At night, on the south side, you get a pretty view of downtown Lexington in the distance.
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank Cricketkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 27 January 2013
We are pleased that you once again had a great stay here at our Hotel. It would appear that the complete replacement of all our guests windows did not go unnoticed. These windows which include sound proofing have made a big difference in the amount of noise heard from outside the hotels. Once again thank you for your continued business. We look forward to seeing you on your return.

Thank you,

Chad Whisnant
General Manager
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218 reviews from our community

Traveller rating
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    34
    10
    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Any
English first
Ohio
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed 3 January 2013

Very close to UK. The front desk clerk, Penney, was extremely nice and friendly. The breakfast was good and the beds were comfortable. I did notice the nearby train but it wasn't loud enough to wake me up once I was asleep. Very short drive to downtown area. There are a few restaurants nearby and I found a Rite Aid not too far away at which I could pick up a few things that I had forgotten to pack.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ell08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 25 February 2013
We are glad you found our Location so convenient while visiting the University of Kentucky. I am also pleased Penney made your stay that much better. I have passed you comments along to her she wanted to let you know that was very sweet of you to leave such kind remarks. We hope to see you again on your next visit.

Thank you,

Chad Whisnant
General Manager
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Kernersville, North Carolina
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 December 2012

We stayed here for a wedding October 12th - 14th for a friends Wedding. This hotel was close to everything. Our room was decent, room was clean, staff was overly friendly. We had one problem with the hot water & the staff got it fixed immediatley. We have another wedding in Kentucky next year & will probably stay at this same hotel again.

  • Stayed October 2012, travelled as a couple
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    • Location
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Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 25 February 2013
We are pleased you had a great stay while in Lexington for the wedding. I am glad we were able to resolve the issue you had with the hot water quickly and to your satisfaction. I will be sure to pass along your comments about our staff and cleanliness of the rooms. If you do return for that wedding this coming year we hope to see you again.

Thanks,

Chad Whisnant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
S.E. Kentucky
Level 5 Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 November 2012

We have stayed at this hotel several times now. It is very modern in decor, very clean, friendly at the check in desk. This hotel is close to the UK campus but not in any way associated with all the noise one would expect from being so close to a campus. Lots of restaurants in every direction and mall shopping very close by.

Room Tip: There is a train track behind the hotel and if you get a back end room, you will hear the train pass...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank snippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 27 November 2012
Thank you so much for taking the time to leave these kind comments. We are glad you once again enjoyed your stay here with us. We look forward to seeing you again on your next trip.

Thank you,
Chad Whisnant
General Manager
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Indiana
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 November 2012

Excellent location for U of K visitors. Beautiful hotel and rooms. Breakfast was nice though could add more fruit beyond apples and bananas. Front staff were friendly and helpful. Manager ran to local store to get a wine opener. Okay few staff members would go over and beyond for their visitors. Thank you for a great experience.

  • Stayed November 2012, travelled with friends
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Helpful?
Thank JanetSIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 27 November 2012
Thank you for your response, we appreciate you taking the time to praise our staff and hotel. We are glad you enjoyed your stay while visiting the University. We try to go above and beyond when it comes to service and I am pleased that we were able to make an impact on you by doing so. The trip for the wine opener was well worth these positive comments, as well as making it a lot easier to open your wine.

Thank you,
Chad Whisnant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 October 2012

We stayed here on a Thursday & Friday while visiting our son @ UK. The front staff was very helpful with answering questions, giving dining suggestions and directions. This hotel is located within walking distance to various dining options and is also close to downtown. There is a pool, whirlpool, and guest laundry. Our room was clean and comfortable. We enjoyed the breakfast, a good variety of cold and hot items. We will definitely return when visiting Lexington.

  • Stayed October 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank pghfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 27 November 2012
Thank you for the kind remarks you posted about our staff and Hotel they are greatly appreciated. Your feedback reflects the type of service we aim to provide our guests. We are pleased that you enjoyed a refreshing stay here in Lexington while visiting your son. As he is at the University I am glad to hear you will be returning to our city as well as our hotel and look forward to seeing you on your next visit.

Thank you,
Chad Whisnant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2012

A friend and I recently stayed at this hotel for a one night stay. We arrived a little earlier than expected and went in to check in. The person at the front desk was not the friendliest, I told her we were early and asked if it were possible to go ahead and check in. She checked us in but acted as though it might kill her. Once we got our luggage out of the car to go to the room, the hallways were extremely warm and smelled like wet dog. The hotel was a bit dated. Later we stopped back by the front desk to ask if there might be a shuttle downtown and information about a taxi, the front desk agent told us they were in the phone book and walked away. So we had to go back to our room and look up phone numbers for a taxi service. I wasn't thoroughly impressed with the way the front desk staff presented themselves, they were not very helpful upon check in. It was close to downtown.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLannister2569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chad W, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, 27 September 2012
Thank you for your feedback. We value our guest comments and appreciate you taking the time to make us aware of the issues you experienced. It is our goal to provide the best service to each of our guests. I apologize that our staff did not meet those expectations on your recent stay. I have followed up with the front desk staff and emphasized the importance of our service to each of our guests. We hope you give us another opportunity in the future to show you the type of service we are dedicated to delivering.


Thank you,

Chad Whisnant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Lexington- Downtown / University

Property: Holiday Inn Express Hotel & Suites Lexington- Downtown / University
Address: 1000 Export St, Lexington, KY 40504-2683
Phone Number:
Region: United States > Kentucky > Lexington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Lexington
#19 Family Hotel in Lexington
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lexington- Downtown / University 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Lexington Downtown at the University of Kentucky UK. This downtown Lexington, KY hotel is located just blocks from the campus of the University of KY UK & minutes from several area hospitals. We are also conveniently located 5 miles from Lexington Bluegrass Airport (LEX) & I-75/I-64 Interstate access. This downtown Lexington, KY hotel is less than 1 mile from the Lexington Convention Center & Rupp Arena. For horse lovers, this Keeneland Hotel is just a short drive from the track, the Red Mile & numerous Kentucky Horse Park events.Our corporate amenities include free high-speed Internet access, meeting room & 24-hour business center. Hospitals: University of Kentucky UK Chandler Medical Center, Saint Joseph Hospital, Central Baptist Hospital & Good Samaritan HospitalBusinesses: IBM, Lexmark, Pricewaterhouse Coopers, PNC, Central Bank, Fifth Third Bank, Fasic-Tipton, Ashland & UPSLocal Attractions: Bluegrass Lexington Airport LEX, Keeneland Horse Racing, Lexington Convention Center, Rupp Arena, University of Kentucky, UK Commonwealth Stadium, Red Mile, & Transylvania University.Visit Lexington, KY Stay Smart at the Holiday Inn Express hotel while attending the following Lexington events:Fayette County High School Graduation 6/4-6/5Junior League Horse Show at the Red Mile 7/6-7/12AAU Basketball 7/13-19 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lexington- Downtown / University
Holiday Inn Lexington
Holiday Inn Express Lexington
Lexington Holiday Inn

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